ResNexus

RATING:

4.8

(382)

About ResNexus

AWARD-WINNING RESERVATION SOFTWARE TRUSTED BY THOUSANDS OF PROPERTIES! ResNexus is a cloud-based property management software that helps increase reservations and revenue. As an all-in-one solution, ResNexus provides a beautifully designed ADA compliant website and booking engine to increase direct bookings. It also includes reservations calendar and grid, front desk, housekeeping, guest portal and contactless checkin, text messaging, retail add-ons, point-of-sale, gift certificates, credit card processing, direct connections to OTAs and marketing channels (such as Booking.com, Expedia, and Airbnb), dynamic pricing, automatic yield management, Quickbooks export, business reports, and much more. In addition, ResNexus increases your return guest rate with automatic e...

ResNexus Pricing

ResNexus is available on monthly subscriptions. It is available across 3 pricing tiers: Essentials, Professional and Premier. Pricing starts at $35 and scales, outlined below. Essentials: $35/mo +$3.50/unit avg. Professional: 58/mo +$5.25/unit avg. Premier: 69/mo +$6.00/unit avg.

Free trial: 

Available

Free version: 

Not Available

ResNexus All-in-One Solution
Slide 1 of 6

ResNexus Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ResNexus

1 - 5 of 382 Reviews

User Profile

Mike and Bonnie

Verified reviewer

Recreational Facilities and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

ResNexus is our partner in business

The training was smooth. If we have questions or problems, they are resolved quickly.

PROS

The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly.

CONS

Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy.

Reason for choosing ResNexus

Better product and service.

Reasons for switching to ResNexus

Their service was unacceptable. They constantly wanted to change passwords and their service was bad.

Vendor Response

Mike and Bonnie, Thanks so much for taking the time to leave us such a wonderful review! We are so happy to serve you and your business! There is an option to set up your pet cleaning charges as a retail item, which would only be charged once per stay. Please reach out support@resnexus.com or your account representative if you would like more information or have us help set that up.

Replied June 2023

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

A solid product that gets the job done!

We've seen revenue grow with online direct bookings, our website traffic has increased using Resnexus websites, and their features make guest experience better (text messaging, etc.)

PROS

Easy to use - housekeeping features are awesome - easy to book very straightforward to follow just about everything. Employees who are not tech savvy have quickly learned how to use it for just about everything - the customer service is exceptional, they are a small business and act like one (in all the right ways). They don't come off as some inaccessible corporate monster - but rather, personable and very on top of things - at the same time, they are a top player in the industry and they keep adding new features, improving, and using the system gets better and better each and every day.

CONS

Can't think of much, to be honest...for us, it does the job, and it does it well!

Reason for choosing ResNexus

Resnexus were very reasonably priced and you seemed to get a huge bang for your buck. Also like the no-nonsense, straightforward layout - that equally is easy to use, but had very robust features. It doesn't overcomplicate things - it reminds me of the Apple of PMS systems - easy to use for their users, which we wanted for our employees - it has turned out to work out very well. Some of the other options seemed like they had almost too many features, and were a bit too complicated.

Vendor Response

We can only say wow! What a wonderful and through review! Thank you so much! We love serving you and your business!

Replied June 2023

Rhitt

Hospitality, 1 employee

Used daily for less than 6 months

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2017

Good with some bad

Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.

PROS

I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.

CONS

If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate. Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work. The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone. I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting "accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.

Vendor Response

Rhitt, Thank you for your feedback and review! We have addressed and improved the monthly rental process. Thanks for being a valued ResNexus client!

Replied May 2023

Heather

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Could not have grown my business without them!

PROS

Red Carpet Specialist are always there to answer any questions quickly. Ease of use. Features Report builder Website design

CONS

Literally nothing. They are amazing and I stand by their product 100%.

Reasons for switching to ResNexus

ResNexus website design incorporates ADA needs, has much higher SEO presence on the web and their website design is streamline and user friendly.

Vendor Response

Heather, Thank you so much for the wonderful review! We love serving you and helping your business grow! 

Replied January 2024

Mindy

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Queen's Inn by the River

Using ResNexus has improved our ability to better service our guests. We can communicate with them easily and quickly by email and text now. The built in credit card transactions is an upgrade from our last system. And, using the revenue management portion of the system has enabled us to more easily regulate our rates on a more frequent basis.

PROS

Most impactful features are the ease of credit card charging and transactions. Having the ability to create a reservation anywhere and charge the card from anywhere is extremely helpful. The system is user friendly and not overly difficult to learn for people who are not familiar with PMS operations.

CONS

ResNexus needs to develop a mobile app. I suggested this the day we signed up and was told it was being worked on. That was over a year ago. Unless the user if very familiar with the screens and how to navigate the system, it is extremely difficult to help a guest or customer when your phone is the only access you have to the system at that time.

Reason for choosing ResNexus

Overall functionality and system abilities, along with the cost. Price/value seemed there.

Reasons for switching to ResNexus

SiteMinder was not keeping up with the technical upgrades available by most modern day systems. Their support response was also awful.

Vendor Response

Mindy, Thank you so much for the wonderful review and feedback! We are happy to announce that we have released the ResNexus mobile app. It is available in both the apple and android app stores. We hope you enjoy it! We appreciate you and your business!

Replied June 2023