One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer.

Limited features and functionalities base on feedback from the Administrator.

Spiceworks IT Help Desk aided me a great deal in managing IT tickets within the office and to be able to prioritize and track them.

It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system.

Great library of extensions, integrations, and more. The forums are extremely helpful too.

Of course, cost is a big factor here as other monitoring tools are quite expensive. This tool does provide a good set of features and provides alerts to monitors critical network components.

What I dislike about the software it crashes most of them based on feedback from Adminstrator. And as End-user, the URL is not available for use.

It was a great product while we used it and i would recommend it.

I love the ticketing system. They are always improving it.

I love the ease of the ticketing system and the professionalism of the emails that come out from it. I have used some other IT help desk platforms but this one works really well.

My only complaint would be the network inventory scanning. On large networks it will destroy your network.

Unfortunately, as we transition to the cloud from on site servers for my local users, many of the features are lost and we had to look at all of our options.

It resolved the follow up issues, and once an issue is taken care of, the ticket is closed and documented.

Spiceworks is an excellent budget help desk with many features. It also has a wide community which allows for greater troubleshooting.

Finding out what are the most common problems within the organization.

The vast functionality sets it apart from the other free options for network monitoring. Spiceworks has a great support forum as well.

I have been using this product for a good 14 years. Our use has been waning as we have integrated a ticket system into our Case management system.

A great solution for IT help desking and other deatures.

Free help desk and ticketing system with integrated AD-compatible inventory.

We then divvied it out to the appropriate employee who can assist them. I love how easy it is to keep track of who has what ticket.

Spiceworks has some great Microsoft alternative software that oftentimes outperforms Microsoft applications. Easy to use and easy to implement.

Been used within the IT department for years and hard to justify paying for an alternate when this meets needs.

Easy to integrate and easy to get help from the community. Using it on-site with asset management and agents, makes it one of the best free IT helpdesk systems available.

It is free, great community for questions and answers and very very user friendly.

Overall, Spiceworks is a great tool for a small business with only a few techs.

So now I have a great IT helpdesk for my clients to log tickets with all for free.

Spiceworks offers a great free service and helps you manage calls and tickets a beat user friendly system.

I love Spiceworks so much and very satisfied with it, especially how we can be proactive by using widgets like drive space on machines and get alerts to proactively resolve issues.

The UI is amazing, tons of options for the tickets easy to use and they also have an inventory tool and app and the implementation was a breeze.

Overall I like the simplicity of their product. They make it easy enough that anyone can figure it out.

Quick to set up, free, allows us to track software issues and follow thru to resolution. Users can track their tickets in the system so aren't always asking status of resolution of their issue.

Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost.

The software is easy to use and very reliable.

When looking al all ping check down checks show as red but the line graph graphic is in the middle vs at the bottom for indicating no communication or dead ping.

Love it, it monitors really great, the emails send never end up in my spambox and the sms service is reasonable quick, nice for monitoring during the night, just a quick sms on your smartwatch.

This complicates monitoring SaaS and leaves the product useless for SLA and OLA calculations.

The software is easy to use and the multi-region monitoring servers is ideal for monitoring our SaaS platform.

Good GUI and API allows for custom alerting. Maintenance mode is very functional and helps vs other services that only have suspend functionality.

I'm a solo developer/admin for an internet-based company, and so it's crucial that we are immediately aware of any outages or problems with our sites.

Your technical support is doing a good job, listening to our issue and finding a solution for us.

Uptime.com works perfectly well for this purpose and has a robust API that allowed us to easily migrate from a prior platform.

Simple, easy to use best of all excellent pricing.

This balance of easy-of-use and powerful extensibility is exactly what my team was looking for. I'm glad we stumbled across this product.

Easy way to make sure our application is responsive for users.

This is very useful for us as we're able to identify and resolve issues very quickly. Being able to personalize the look and feel of our website monitoring system is also very important for us.

This product has been great for monitoring uptime for our various clients.

Uptime has a great uptime checking service along with the less common realtime user monitoring (RUM) service. The service could definitely use some polishing, but for the cost, it's really fantastic.

The automated testing & simulation every defined period is good.

The timeout limit of 60sec on the transactions was a bit difficult to manage because our testing flow was a bit longer & it wasn't possible to split it into multiple tests.

US Dollar

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network.


The self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics.


Spiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.



LongDescription

Access Controls/Permissions

IT Asset Management

Workflow Configuration

License Management

Change Management

Baseline Manager

Project Management

Procurement Management

Knowledge Management

Resource Management

Automated Routing

Assignment Management

Problem Management

Self Service Portal

Bandwidth Monitoring

Uptime Reporting

Network Analysis

Mobile Access

Capacity Management

Compliance Management

Issue Scheduling

Maintenance Management

Diagnostic Tools

Configuration Management

Web Traffic Reporting

Email Management

Connectivity Management

Ticket Management

Asset Tracking

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Activity Monitoring

Performance Analysis

Dashboard

Root Cause Analysis

Patch Management

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Monitoring

Remote Access/Control

Incident Management

Purchasing & Receiving

Issue Auditing

Maintenance Scheduling

Task Management

Inventory Management

Customer Support

Help Desk Management

Alerts/Notifications

IT Reporting

Performance Monitoring

Application Management

Performance Metrics

Real-Time Monitoring

For Websites

Spiceworks IT Help Desk is available for free of cost.

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Spiceworks

In Person

Live Online

Webinars

Documentation

Uptime.com provides peace of mind to thousands of customers like Apple, Microsoft, IBM, Palo Alto Networks, Kraft, and BNP Paribas who trust us to monitor the performance, health, and downtime of their websites, applications, and infrastructure.

We’ve been recognized as one of the world’s best web monitoring solutions by G2 and TechRadar Pro for several consecutive years, including this one. Start monitoring in just minutes with our 14-day free trial at www.uptime.com

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