Since its' implementation we have had phenomenal feedback from our employees. We had a difficult time keeping track of all the different (and expensive) software that did different things.

We are very satisfied with the app, as well as the service. Thank you for helping us work through the initial transition and we appreciate your team's attention to detail.

Can text-message filipino worked through app, even on free mode. Messaging/chat options are way better than other messaging apps.

Their customer service is the best. The best thing about Connecteam is that it can work with any type of business.

Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.

This makes it simple to do no matter where you are located in our various warehouses. Tracking time spent on specific jobs helps us to make better decisions when evaluating the cost of production.

I honestly enjoyed your platform and how user friendly it was.

I love that they are constantly working hard to continually improve (on an already amazing solution) and send out updates often about what new features they are adding on.

During the COVID pandemic, I have to say that Connecteam has helped me to keep my business operational with a limited staff.

I love Connecteam and they are fantastic group of people getting the job done. This product really works.

The time clock integration with shift scheduler has been a great tool in keeping track of the ongoing projects.

Sheduling is great as you can set up to 12 months ahead with each job. Cost is great for the options you get.

It literally does everything - timeclock, communication, directory, analytics, task assignments, scheduling, mobile friendly, easy to use, looks sleek, can be tailored to certain groups or teams.

Connecting and engaging  our non desk employees which has never been so seamless before.

Ease of use and the customer service is TOP NOTCH. Too bad all companies don't model the same customer service like chen and connect team.

I was expecting to have some major push back against using this new software with our ski club, but I was SO impressed with how much everybody liked this.

It is feature rich, and very affordable. Worth every penny, and I am so happy that I stumbled across this.

We were so grateful to receive Connect Team Small Business support and be able to use their app without the big impact in our budget. Very significant for our small business.

I love the interface that consistently loads and works...not unlike other team management apps.

The only thing I can say is that we have noticed a slight delay in notifications. By slight, I mean a minute or so sometimes.

The most I like on the software is the beautiful design of the desk version and the app. With integration of our logo, all our employees like the app.

The inability for the employees to update their submitted expenses. The expense must be submitted again so duplicates are created in the process.

I had some questions and feature requests early on and their support team was very responsive and professional.

Looks professional, easy to use, and great value for the cost.

The rollout and the customer support has been great. They are very responsive to my learning the app and to troubleshooting with me.

The inability to synchronize with a personal calendar is a fatal flaw, and seemingly not something that would require reinventing the wheel.

Hardly can i mention  a dislike if the software.

They will talk to you about what your looking for, what kind of business you have and are honest about which aspects will work best for you and your company.

Customer Service was beyond excellent, refreshing  for a change. Other companies would benefit to mentor after your customer service.

Very active and nice Support team. With many things to offer from help to memes.

There are still missing features, but after each update, the product gets closer and closer to fix all my problems.

The software is only for the team and there are no many options for the customers of the business.

The second is to allow API access. Third, allow staff to be assigned jobs with a value which can then be paid via Stripe.

We feel we get excellent value for money with this product.

In addition, it is possible to retrieve the correct data from TOPdesk. Furthermore, the TOPdesk developers are continuously working on improving the product.

TOPdesk is a quality solution, supported by quality people and at a very affordable price.

Very specific pointed towards the IT world, such as for a printer defect. But not the ideal solution for a more general type of ITSM application.

No drag and drop for adding files to incidents.

We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side.

TOPdesk is a good placeholder for tracking and maintaining customer updates & items in process.

Form designer is a bit limited and the advanced custom form development tool is difficult to use. A couple of elements of the product still need to be administered via an external tool.

TOPdesk is very easy to use. The software is full of useful functionalities.

Everything you need voor your incident, change and problem processes.

This prompted our work to be postponed for a couple of weeks. Months after, we sometimes have stimuli that just don't work well.

Changes are therefore made in no time. You also have the option to generate reports.

Wise to ask for a demo to help you decide, which is the best for your requirements.

Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.

The restriction to just 2 levels of an item. E.g. Main and Sub Category, Branch and Sub Branch.

TOPdesk has been a great asset enabling us to improve our customer service.

The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.

The creation of tickets and the overal feel of topdesk isn't too difficult. Also the automatic importing of mails is a nice feature.

It helps businesses offer the best services to their consumers.

The worst part about topdesk, is learning how to use it.

Very good work done by TOPdesk leaves me in no doubt that it is one of the best companies currently in the field of help desks.

The User Interface with both self-service terminals and the manager portals is new, and we also like how recommended information articles appear instantly when an event happens.

One weakness, developing workflow-based email prompts is very complicated and time taking. Our implementation representative also had a rough time setting it up the trigger points to deal with.

This was a very big jump from our previous Service Desk management tool. It is very fast, has many features, is easy to use and has many different escalation routes.

The API provides an easy way for bulk updates to items in TopDesk to be applied.

It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive.

It is probably best suited for smaller companies without a need to advanced routing. TOPdesk looks to be continuing to develop more modules.

This has been a great innovation and development. Great customer support, which is really important.

From 1st visit to build to launch everything was so professional. Everyone I spoke to was an excellent ambassador for the company.

Easy to use and gets you a clear overview over support cases.

No 24hr clock when regional setting is set to GMT.

The deadline function is also super helpful as it allows you to see when something needs to be seen to urgently.

The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.

US Dollar

Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a true all-in-one mobile app. Connecteam offers a powerful, mobile-first platform that helps improve communication, enhance daily processes and save time.
Connecteam is trusted by over 12,000 companies and is used by more than 100,000 employees worldwide. Starts at just $29/month for up to 30 users - sign up now and start your free 14-day trial!

Running a business is hard and at times overwhelming. That’s why we created Connecteam, so businesses can easily communicate, operate and train their deskless teams, no matter where they are.
Our mission is to help businesses thrive by taking away the daily hustle and complexities of managing teams so they can have the peace of mind to grow and run their business. We focus on everything employees and managers need to better manage their day to day, in one easy to use platform: multiple tools to enhance employee communication and engagement, employee training and onboarding, employees scheduling, time tracking, timesheets management, digital checklists and forms, task management, HR and welfare, knowledge centers, files storage, and much more!
Ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO).
And the best part? Connecteam works like lego. Every business can activate the features it needs and highly customize them for the best fit.



LongDescription

File Management

Commenting/Notes

Real-Time Analytics

Engagement Tracking

Deadline Management

Document Templates

Cataloging/Categorization

Employee Management

Automatic Time Capture

Leave Tracking

Messaging

HR Management

Surveys & Feedback

Newsletter Management

User Management

Personalization

Status Tracking

Course Tracking

Billable Items Tracking

Employee Onboarding

Employee Benefits Administration

Real-time Scheduling

Mobile Alerts

Self-paced Learning

Time Tracking

Training Record Management

360 Degree Feedback

Course Management

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Vacation/Leave Tracking

Schedule Distribution

Data Synchronization

Activity/News Feed

SMS Messaging

Dispatch Management

Online Time Tracking

Shift Swapping

Rich Text Editor

Templates

Progress Tracking

Digital Signature

Task Board View

Employee Directory

Real-Time Monitoring

Workflow Configuration

Task Scheduling

Course Publishing

Residential Inspections

Electronic Signature

Group Scheduling

Variable Workforce

On Call Scheduling

Time Clock

Job Description Management

Attendance Management

Single Property

Attendance Tracking

Timesheet Management

Task Planning

Approval Process Control

Rules-Based Workflow

Time Tracking by Client

Knowledge Management

Categorization/Grouping

Communication Management

Biometric Recognition

Document Capture

Brainstorming

For Vacation Rentals

Customer Database

Recurring Appointments

Commercial Inspections

Peer-to-Peer Recognition

Mobile Learning

Class Scheduling

Resource Management

Job Management

No-Code

Sick Leave Tracking

Calendar Management

Geolocation

Customizable Fields

Collaboration Tools

Activity Management

Data Capture and Transfer

Content Library

Assignment Management

Full Text Search

Productivity Analysis

Geographic Maps

Housekeeping Management

Template Management

Punch card

Scheduling

Data Import/Export

Geofencing

Basic - from $29/month (billed annually) or $35/month (billed monthly)
Advanced - from $49/month (billed annually) or $59/month (billed monthly)
Expert - from $99/month (billed annually) or $119/month (billed monthly)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Connecteam

Live Online

Webinars

Documentation

Videos

Making service happen with TOPdesk
TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.  
TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. 

Taming service desk chaos
As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management. 
With TOPdesk's features, your IT service desk staff can: 
- Keep track of assets within your organization
- Prioritize incoming tickets, and assign tasks automatically based on operator capacity 
- Increase transparency around ticket status
- Stay on top of your team's workload with customizable reports and dashboards
- Capture and share critical knowledge within the service desk and with end users
What's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. 

Breaking silos and improving collaboration
With less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   

What will TOPdesk help you achieve? 
Improving your service delivery step by step, your service desk will:
-Stop firefighting and regain control of your ever-increasing workload.
-Improve communication and transparency with end users. 
-Be noticed and appreciated for your on-time, consistently great services. 
-Continue to meet expectations, find time for valuable service improvements, and help shape an organization where all employees can thrive.   

What makes TOPdesk's implementation and product support unique?
TOPdesk's platform is a standard solution, but flexible enough to personalize. Our in-house experts use best practices to set up the platform and optimize it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organization.
With plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. 
Once set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  
With 25+ years' experience helping organizations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers,    here to share tips and tricks for service improvements, so you can continue to learn and grow. 
TOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based. 



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