Easy to read, easy to navigate, easy to update. Our tradesmen are not interested in fussing around for long periods of time after they finish a job.

Dont buy it not stable, has too many problems, stops my business from working, it is down and my business stops.

Extremely user friendly, we have staff that have never used any type of phone or ipad before and they are very good with GeoOp.

Invoicing is super easy with the xero integration and it's easy to see a clients entire job history which is a great tool for us.

Management are rude and arrogant. What is a glorified filing app as that is all it does.

We are managing 12 service techs and 7 office staff using the program effectively and the ability to teach new people how to use is great.

I've tested out several competing platforms, and GeoOp is by far the most impressive. They rate that they are making additions and improvements is remarkable.

Waste of time and money, my over all experience with geoop has been so frustrating and been happening for mouths with no sign of a resolution in sight.

We like the integration with our accounting package.

By all means utilise if it suits your purpose just be aware you need to subsidise their inability to track cancellation requests.

Its buggy and has loads of problems, says it saves when I hasn't, constantly freezing, kicking you out, and the customer service is hopeless and unhelpful.

It's simple to use and very intuitive and I had all the help I needed to get started.

It's very simple and easy to use. I would say it's very good for what it does, striking a reasonable balance between being user friendly and having tons of features.

At first is great, but give it a couple years. They will use all of your information that you use them to hold for you as hostage to take more money off you.

It has just been the best and has saved us so much time.

MAKES RUNNING OUR OFFICE EASY AND ORGANISED. GREAT SUPPORT TOO WITH SUPER FAST RESPONSE TIMES.

And before Geo tries to tear this apart and disguise their lies. This was not one sentence the guy spoke.

Im sick and tired after being with this company for over 2 years now with all the support issues.

It's really easy to access from all mobile when I'm away from the office - the main winning difference compared to other situations.

After comparing GeoOP's pricing to my current software provider, I was shocked to discover that GeoOP is approximately 50% more expensive.

The only problems we have had is with staff not being trained properly to use all the features.

The management won't even contact you when requested yet they expect you to sit back while this software kills your business. This product should not be forsale.

Reasonably easy to use program and extremly reliable.

Give it a try, it wont be for everyones business but its worth looking at as it is uncomplicated and great value for money.

This is a great app for booking and client management and works really well with invoicing integration. Heaps of awesome features, would definitely recommend.

In fact, I was ready to invest a bit more in Zapier to ensure a seamless connection between my current software and Xero.

Once I learnt how to use the software it helps me monitor everything very easily, and not fall behind any jobs. Its user friendly, and helps to keep our business ahead of invoices.

As part of a small business I use the software and the app  to track jobs and assign these to staff. It integrates well with XERO which is great.

Tailored for my business, easy to use, integrates with Australian accounting software, and has great customer support.

The service desk is brilliant with both phone and email support.

GeoNext is a great app and software to use for scheduling, quoting, time sheets.

Ease of use, helpful customer service, good customizable features.

The mobility and ease of use has cut the paperwork down to nothing. We run in the fitness industry and the ability to share with the clients some of the information helps to keep them happy as well.

Would recommend to any cleaning business. Support-wise geoop has been fantastic in helping us out with our new business.

From creating jobs to sending quotes and what is best is that integrates very well with XERO. I love the fact that it gets constantly updated with new functionalities.

We feel we get excellent value for money with this product.

In addition, it is possible to retrieve the correct data from TOPdesk. Furthermore, the TOPdesk developers are continuously working on improving the product.

TOPdesk is a quality solution, supported by quality people and at a very affordable price.

Very specific pointed towards the IT world, such as for a printer defect. But not the ideal solution for a more general type of ITSM application.

No drag and drop for adding files to incidents.

We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side.

TOPdesk is a good placeholder for tracking and maintaining customer updates & items in process.

Form designer is a bit limited and the advanced custom form development tool is difficult to use. A couple of elements of the product still need to be administered via an external tool.

TOPdesk is very easy to use. The software is full of useful functionalities.

Everything you need voor your incident, change and problem processes.

This prompted our work to be postponed for a couple of weeks. Months after, we sometimes have stimuli that just don't work well.

Changes are therefore made in no time. You also have the option to generate reports.

Wise to ask for a demo to help you decide, which is the best for your requirements.

Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.

The restriction to just 2 levels of an item. E.g. Main and Sub Category, Branch and Sub Branch.

TOPdesk has been a great asset enabling us to improve our customer service.

The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.

The creation of tickets and the overal feel of topdesk isn't too difficult. Also the automatic importing of mails is a nice feature.

It helps businesses offer the best services to their consumers.

The worst part about topdesk, is learning how to use it.

Very good work done by TOPdesk leaves me in no doubt that it is one of the best companies currently in the field of help desks.

The User Interface with both self-service terminals and the manager portals is new, and we also like how recommended information articles appear instantly when an event happens.

One weakness, developing workflow-based email prompts is very complicated and time taking. Our implementation representative also had a rough time setting it up the trigger points to deal with.

This was a very big jump from our previous Service Desk management tool. It is very fast, has many features, is easy to use and has many different escalation routes.

The API provides an easy way for bulk updates to items in TopDesk to be applied.

It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive.

It is probably best suited for smaller companies without a need to advanced routing. TOPdesk looks to be continuing to develop more modules.

This has been a great innovation and development. Great customer support, which is really important.

From 1st visit to build to launch everything was so professional. Everyone I spoke to was an excellent ambassador for the company.

Easy to use and gets you a clear overview over support cases.

No 24hr clock when regional setting is set to GMT.

The deadline function is also super helpful as it allows you to see when something needs to be seen to urgently.

The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.

Australian Dollar

GeoOp is a job management solution designed to help small businesses working in the trades and services industry simplify their daily tasks, save time and organise their business. It's the complete tool kit that you can run from your phone to help you win more jobs and get paid faster. 

Assign jobs, fill out timesheets, create customised forms, easily manage your staff schedules, create quotes, invoices, integrate your accounting tools and much more with GeoOp. 

LongDescription

Employee Management

Messaging

Invoice History

Billable Items Tracking

Payment Processing

Real-time Scheduling

Mobile Alerts

For Locksmiths

Time Tracking

Document Imaging

Activity Tracking

Vacation/Leave Tracking

SMS Messaging

Dispatch Management

Job Costing

Mobile Payments

Task Scheduling

Electronic Signature

Client Database

Group Scheduling

Attendance Management

Attendance Tracking

Timesheet Management

Customer Database

Recurring Appointments

Job Management

Calendar Management

Scheduling

Multi-Location

QuickBooks Integration

Booking Management

Hourly Billing

File Storage

Mobile Access

Online Invoicing

Resource Scheduling

Event Scheduling

Service History

For HVAC Companies

Project Tracking

Alerts/Notifications

Employee Database

Invoice Creation

Time & Expense Tracking

Automated Scheduling

Event Management

Work Order Management

Calendar Sync

Mobile App

Billing & Invoicing

Customer Management

Accounting Integration

Event Calendar

Expense Tracking

Inventory Control

Reporting/Analytics

Contact Database

Employee Scheduling

Online Time Clock

Customizable Forms

Appointment Management

Payment Collection in the Field

Job Tracking

Client Management

Quotes/Estimates

Task Progress Tracking

Third-Party Integrations

Appointment Scheduling

Maintenance Scheduling

Task Management

Inventory Management

Email Reminders

Reminders

Licence based model - starting at $15 per month per user.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

GeoOp

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

Making service happen with TOPdesk
TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.  
TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. 

Taming service desk chaos
As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management. 
With TOPdesk's features, your IT service desk staff can: 
- Keep track of assets within your organization
- Prioritize incoming tickets, and assign tasks automatically based on operator capacity 
- Increase transparency around ticket status
- Stay on top of your team's workload with customizable reports and dashboards
- Capture and share critical knowledge within the service desk and with end users
What's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. 

Breaking silos and improving collaboration
With less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   

What will TOPdesk help you achieve? 
Improving your service delivery step by step, your service desk will:
-Stop firefighting and regain control of your ever-increasing workload.
-Improve communication and transparency with end users. 
-Be noticed and appreciated for your on-time, consistently great services. 
-Continue to meet expectations, find time for valuable service improvements, and help shape an organization where all employees can thrive.   

What makes TOPdesk's implementation and product support unique?
TOPdesk's platform is a standard solution, but flexible enough to personalize. Our in-house experts use best practices to set up the platform and optimize it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organization.
With plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. 
Once set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  
With 25+ years' experience helping organizations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers,    here to share tips and tricks for service improvements, so you can continue to learn and grow. 
TOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based. 



GeoOp vs TOPdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons