For our purposes we were looking for a system to centralize all of our Incident reporting and regulatory compliance needs. With ProcessMAP we were able to do just that. Having over 35 plus sites across the US it is nice to have one system that is shared across those locations. I can run and file 28 OSHA logs without the pain of going to multiple spreadsheets and databases to retrieve the information. The record keeping and corrective actions sections also allow us to meet and exceed our ISO standards and requirements. During audits it is often brought up how the systems organization and presentation highlight the investigation and corrections of incidents.

The software is set up on a module styled basis. This makes the system easier to access the correct locations for different types of users. The permission settings allow the administrator to turn on or off elements easily and quickly. After some initial training the system is easy to navigate, and user friendly for basic users (ie..line level leadership, managers). Having a platform which allows for customization of dashboards is also a plus in terms of communications and transparency. It has decreased our duplicate and redundant reports dramatically throughout the past couple of years.

As with any system, there are drawbacks to what can be performed. Some of the users would like to see additional information broken out by more site specific information. This is something which would require a lot of effort to change and there is would not be enough business justification to do so. Additional feedback heard is that the system can get confusing and cumbersome for persons not utilizing it often. The user will forget where the location or process would be for data entry or reporting. This is off set with the interactive help feature but that sometimes is also left behind.

My companies experience has been mostly positive while working with ProcessMAP. They provide us with a customer service manager that ensures we are taken care of accordingly and get all our questions answered in a timely manner. We have had a few quarterly business reviews now and the information that ProcessMAP presents allows us to know if we are moving the needle with EHS.

o User ability – ease of use o Mobile functionality – except for investigations o App Builder - Ability to customize apps that relate to our business

o ProcessMAP moving to a mobile platform but still is a mostly computer-based software with the exception of a few apps and app builder. o Reporting/Dynamic dashboards can be difficult to use if you have customized fields instead of out of the box solution. o Our users can not complete investigations on the mobile device – out in the place of incident.

We aren't solving any business problems. Process Map continues to reject what we need as not possible without other solutions.

We were sold on Process Map because it had all of the features we needed in one place - LMS/Claims/Audits.

It is terribly confusing. There are so many back end fixes, etc. You need a full time person to be an administrator at your company, a SME. Otherwise, it is beyond frustrating and unusable.

great

The ability to have all information on one system

Wish the feeds worked better or would be implemented quicker

Awesome

Ease of use and customer support. The customer support meetings are essential for my company which is ever changing

Audit module - made great improvements but still not as user friendly as others.