For our purposes we were looking for a system to centralize all of our Incident reporting and regulatory compliance needs. With ProcessMAP we were able to do just that. Having over 35 plus sites across the US it is nice to have one system that is shared across those locations. I can run and file 28 OSHA logs without the pain of going to multiple spreadsheets and databases to retrieve the information. The record keeping and corrective actions sections also allow us to meet and exceed our ISO standards and requirements. During audits it is often brought up how the systems organization and presentation highlight the investigation and corrections of incidents.

The software is set up on a module styled basis. This makes the system easier to access the correct locations for different types of users. The permission settings allow the administrator to turn on or off elements easily and quickly. After some initial training the system is easy to navigate, and user friendly for basic users (ie..line level leadership, managers). Having a platform which allows for customization of dashboards is also a plus in terms of communications and transparency. It has decreased our duplicate and redundant reports dramatically throughout the past couple of years.

As with any system, there are drawbacks to what can be performed. Some of the users would like to see additional information broken out by more site specific information. This is something which would require a lot of effort to change and there is would not be enough business justification to do so. Additional feedback heard is that the system can get confusing and cumbersome for persons not utilizing it often. The user will forget where the location or process would be for data entry or reporting. This is off set with the interactive help feature but that sometimes is also left behind.

My companies experience has been mostly positive while working with ProcessMAP. They provide us with a customer service manager that ensures we are taken care of accordingly and get all our questions answered in a timely manner. We have had a few quarterly business reviews now and the information that ProcessMAP presents allows us to know if we are moving the needle with EHS.

o User ability – ease of use o Mobile functionality – except for investigations o App Builder - Ability to customize apps that relate to our business

o ProcessMAP moving to a mobile platform but still is a mostly computer-based software with the exception of a few apps and app builder. o Reporting/Dynamic dashboards can be difficult to use if you have customized fields instead of out of the box solution. o Our users can not complete investigations on the mobile device – out in the place of incident.

We aren't solving any business problems. Process Map continues to reject what we need as not possible without other solutions.

We were sold on Process Map because it had all of the features we needed in one place - LMS/Claims/Audits.

It is terribly confusing. There are so many back end fixes, etc. You need a full time person to be an administrator at your company, a SME. Otherwise, it is beyond frustrating and unusable.

great

The ability to have all information on one system

Wish the feeds worked better or would be implemented quicker

Awesome

Ease of use and customer support. The customer support meetings are essential for my company which is ever changing

Audit module - made great improvements but still not as user friendly as others.

Being more organized across our very large operating footprint with safety audit activities. Wanted a program which generates audit reports in real time as data was entered. Wanted to improve visibility and tracking of findings, open actions.

Real time information capture. Robust tracking and reporting, including the ability to generate customized report through Insight! The task calendar also has a variety of uses and is a great utility.

Surprised that "rolling up" or aggregating findings, actions across multiple layers of the organization was not an off-the-shelf feature, and custom reporting development was needed to augment the base program.

ProcessMAP has become the way to organize work life.

ProcessMAP is an excellent tool to organize your daily and annual activities and goals, accomplishments throughout the year are easily communicated up for reviews. The tool is also extremely helpful in tracking incidents and training for regulators. When we are audited, this tool helps us easily cruise through an audit while impressing auditors without having to run to a filing cabinet.

Insight is difficult. Sometimes, customer service can take too long.

Overall I have been extremely happy with ProcessMap software. We went from 100% paper reporting, investigating, and auditing to 100% digitized. The amount of actionable data that we have readily available is fantastic. It has also allowed us to better manage as we have easy visibility, automatic notification and automated reporting across all of our business units.

The software has a very clean user friendly feel. Developing training and subsequently bringing on all of our users was a fairly straightforward process because the tool is very intuitive. I also love the ease of customization. My support team at ProcessMap does a great job of thinking outside of the box to develop new and better ways for our business processes to become more efficient.

If the integration or customizations require code development then the lead time and time to project completion can be too long.

The different modules can be purchased separately allowing 'build to suit' needs and budgets. It consolidates all EHS related information - safety and environmental incidents, sustainability metrics, industrial hygiene, auditing, compliance calendars, and task management - in one place! Powerful reporting tools available.

Sometimes had that "I wish I knew that earlier" feeling after implementation. Challenging to customize fields and have that carry through all areas of the system. Cognos tool requires a lot of training

The streamlined the claims reporting process, OSHA 300 process and the BBS module.

Learning Management is difficult to use on the mobile app which creates difficulties in completing training for warehouse, drivers and yard workers.

Set up was a breeze, customization is available, the customer service organization is very responsive, we didn’t have to buy the entire package, it’s easy to add new modules as our programs mature.

Global regulatory specific applications can sometimes be an issue for recordkeeping and reporting. The languages that are available are not always 100% accurate. However, I’ve noticed in ProcessMAP is working on improvements and routinely corrects these concerns with upgrades and notifications from users.

The Incident Management System is set up well to get to the root of problems and assign action items to prevent the problems in the future and track the action items to completion.

The system can sometime not be flexible enough for our needs (more incident categories)

I have been very please with our experience using ProcessMap, especially their customer service.

It is highly customizable. It is great for producing reports.

Because there is so many features it takes a lot of training to be able to learn how to do everything.

It allows us to have at our disposal the statistical information of accidents when required. Facilitates the task of analysis and presentation of information

First of all this manufacturer of programs, has 16 years in the market, being used in more than 100 countries, being available in several languages. Allow reliability and security in the safekeeping and handling of information. Allows technical support by the manufacturer. It allows the integral management of information, both from mobile terminals and PC's

It is a program in my opinion expensive, you can get a DEMO but by contacting the manufacturer. The program only handles standards of the OSHA standards.