The cost and ease of use. It was very easy to implement into the company.

Takes abit to get the hang finding the customers names, ie sometimes its the first name and sometimes its the last, and if you do not have the correct spelling - your lost.

To start it off, Service box is super easy to use. User-friendly layout and great customer support.

It is very user-friendly and I personally find this product very useful.

Easy to use, field guys are able to use it without issues.

I hear constant complaints on how slow it is and the unresponsiveness. In the end it makes more work for me.

Great software addition to our workflow. Even better customer service.

The data storage function for equipment and work orders is very helpful along with the ability to add photos to all relevant fields.

Some items re hard to find, for example, changing client information once it has been set up.

It is really good Product, user-friendly and easily understands. Buying this worth value of money.

The navigating of the site is amazing. Easy to teach and we were able to develop a manual quickly.

Mechanics love the ease of use and understanding, as well as the clients can easily read the mechanics notes and pictures since it’s all digital.

Very user friendly for both office staff and technicians. Many great features such as the ability to customize reports, add photo's, and integrate with existing accounting softwares.

I like the ease of use and navigation through the program.

I like the customization of categories and statuses.

With Servicebox having such great flexibility we were able to customize the program and reports to our specific needs.

Accessibility is great - you can always look at your work orders from anywhere.

No offline support for areas with no cellular signal. App is leggy and some data gets lost id ctashed.

The ease of creation and assignment of tickets. Very easy to get people out the door and tires rolling with site details at their fingertips.

The people I have taled to have been great. They always seem happy to help me with any stupid questions I have.

The customer support has been fantastic. She has been amazing to work with and has answered every with a day.

It is excellent that it links to our accounting software so seamlessly which is another great feature.

Ease of use and integration with accounting software used by our company.

I have had a very positive experience with Service Box to date. I find it very user friendly and easy to navigate.

ServiceBox is a great tool, especially for small businesses. There are help videos to get you started and great customer support for all other needs.

Fairly simple (which for me is good), good search qualities, good customer support, I don't know cost to rate value.

I like the scheduler, how it keeps me on track. It works well for tracking projects in progress.

The software is great for companies just starting out and is very easy to implement into an existing business.

This fits our business platform the best. It has a lot of functionality and the development team is always quick to help integration of a new feature or idea we have.

We feel we get excellent value for money with this product.

In addition, it is possible to retrieve the correct data from TOPdesk. Furthermore, the TOPdesk developers are continuously working on improving the product.

TOPdesk is a quality solution, supported by quality people and at a very affordable price.

Very specific pointed towards the IT world, such as for a printer defect. But not the ideal solution for a more general type of ITSM application.

No drag and drop for adding files to incidents.

We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side.

TOPdesk is a good placeholder for tracking and maintaining customer updates & items in process.

Form designer is a bit limited and the advanced custom form development tool is difficult to use. A couple of elements of the product still need to be administered via an external tool.

TOPdesk is very easy to use. The software is full of useful functionalities.

Everything you need voor your incident, change and problem processes.

This prompted our work to be postponed for a couple of weeks. Months after, we sometimes have stimuli that just don't work well.

Changes are therefore made in no time. You also have the option to generate reports.

Wise to ask for a demo to help you decide, which is the best for your requirements.

Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.

The restriction to just 2 levels of an item. E.g. Main and Sub Category, Branch and Sub Branch.

TOPdesk has been a great asset enabling us to improve our customer service.

The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.

The creation of tickets and the overal feel of topdesk isn't too difficult. Also the automatic importing of mails is a nice feature.

It helps businesses offer the best services to their consumers.

The worst part about topdesk, is learning how to use it.

Very good work done by TOPdesk leaves me in no doubt that it is one of the best companies currently in the field of help desks.

The User Interface with both self-service terminals and the manager portals is new, and we also like how recommended information articles appear instantly when an event happens.

One weakness, developing workflow-based email prompts is very complicated and time taking. Our implementation representative also had a rough time setting it up the trigger points to deal with.

This was a very big jump from our previous Service Desk management tool. It is very fast, has many features, is easy to use and has many different escalation routes.

The API provides an easy way for bulk updates to items in TopDesk to be applied.

It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive.

It is probably best suited for smaller companies without a need to advanced routing. TOPdesk looks to be continuing to develop more modules.

This has been a great innovation and development. Great customer support, which is really important.

From 1st visit to build to launch everything was so professional. Everyone I spoke to was an excellent ambassador for the company.

Easy to use and gets you a clear overview over support cases.

No 24hr clock when regional setting is set to GMT.

The deadline function is also super helpful as it allows you to see when something needs to be seen to urgently.

The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.

US Dollar

ServiceBox is an integrated cloud solution for commercial and residential service-based companies such as plumbers, HVAC repairmen, locksmiths, cleaning services and more.


Work orders and maintenance management tools allow a user to synchronize individual work orders with job sites. When a job is finished, ServiceBox generates a report to deliver to the customer’s email. Service technicians can create quotes from anywhere on mobile devices and tablets, which can then be converted into work orders. The scheduling application features a drag-and-drop tool for updating calendars in real time. Users can create invoices based on the work order and bill the customer on site.


ServiceBox integrates with the third-party application such as QuickBooks and Sage 50. The solution allows users to populate timesheets automatically for each work site and technicians can log their hours and give real-time job reports that ties directly into the geo-locating feature.


ServiceBox provides customer support via email and phone.



LongDescription

Employee Management

Work Order Creation

Electronic Payments

Status Tracking

Payment Processing

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Dispatch Management

Contract/License Management

Task Scheduling

Electronic Signature

Invoice Management

Timesheet Management

Projections

Customer Database

Recurring Appointments

Job Management

Calendar Management

Customizable Fields

Labor Forecasting

Geographic Maps

Scheduling

Data Import/Export

Mobile Signature Capture

Multi-Location

QuickBooks Integration

Employee Time Tracking

Technician Management

Mobile Access

Real-Time Data

Routing

Historical Reporting

Preventive Maintenance

Real-Time Notifications

Service History

For HVAC Companies

Time & Attendance

Workflow Management

Real-Time Updates

Time Off Management

Activity Dashboard

Alerts/Notifications

Equipment Maintenance

Employee Database

Reporting & Statistics

Reminders

Automated Scheduling

Estimating

Work Order Management

Customizable Templates

Mobile App

Job Scheduling

Billing & Invoicing

Accounting Integration

Real-Time Reporting

Customizable Branding

Inventory Control

Contact Database

Monitoring

Employee Scheduling

Online Time Clock

Customizable Forms

Payment Collection in the Field

Job Tracking

Quotes/Estimates

Customer History

Predictive Maintenance

Third-Party Integrations

Location Tracking

Maintenance Scheduling

Document Management

Inventory Management

Search/Filter

Repair Tracking

Template Management

Contact Management

Pricing and Cost Calculations

Asset Tracking

Vehicle Information

For Plumbing Industry

* Pay Annually and Receive 10% off
* As low as $25 per user/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

ServiceBox

In Person

Live Online

Webinars

Documentation

Videos

Making service happen with TOPdesk
TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.  
TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. 

Taming service desk chaos
As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management. 
With TOPdesk's features, your IT service desk staff can: 
- Keep track of assets within your organization
- Prioritize incoming tickets, and assign tasks automatically based on operator capacity 
- Increase transparency around ticket status
- Stay on top of your team's workload with customizable reports and dashboards
- Capture and share critical knowledge within the service desk and with end users
What's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. 

Breaking silos and improving collaboration
With less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   

What will TOPdesk help you achieve? 
Improving your service delivery step by step, your service desk will:
-Stop firefighting and regain control of your ever-increasing workload.
-Improve communication and transparency with end users. 
-Be noticed and appreciated for your on-time, consistently great services. 
-Continue to meet expectations, find time for valuable service improvements, and help shape an organization where all employees can thrive.   

What makes TOPdesk's implementation and product support unique?
TOPdesk's platform is a standard solution, but flexible enough to personalize. Our in-house experts use best practices to set up the platform and optimize it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organization.
With plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. 
Once set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  
With 25+ years' experience helping organizations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers,    here to share tips and tricks for service improvements, so you can continue to learn and grow. 
TOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based. 



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