I have been very impressed with the service that the team provides for Acceptance Rentals needs.

You do not need to have an IT person in-house to complete the integrations whick is why I love 3CLogic product/service.

When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features.

I have complete confidence that 3CLogic will continue to implement the latest features and continue their amazing support to help my Contact Center grow.

The 3CLogic technology is powerful and works well. I have had excellent service from their tech support staff, too.

The customization of reports and ease of login to the cloud-based system from any location is an advantage.

I've used about five other CRM/Dialer systems, and can tell you that none of them are perfect. What attracted me to 3C was the fact that they offered integration for my current CRM.

They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Always available and willing to help for as long as needed. Amazing robust product for a better price than similar products.

Overall we are very pleased and would recommend switching to this system if you haven't already.

All in all, I recommend 3CLogic. If you have an open API CRM like Salesforce or Sugar, 3CLogic is an excellent choice.

It really keeps my team member on their toes with the easy user friendly reporting system.

The user interface of the administrator portal is goodl it's very intuitive. Our agents like the client portal, as well.

There are so many issues - from caller id not working to leads not being recognized to the unexplainable. It's just been a horrible experience.

Good connections and sound quality. Did I say that customer service is amazing.

They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

I have been happy with this software and would recommend it to others.

Through a referral we were turned onto 3C Logic about 18 months ago. What a positive experience, from the technology to the superb and prompt US based customer service.

Two-ish years later and that is still true--the tech support as well as our account rep are really great, very quick to respond to our issues and dedicated at solving them.

It's a lot of work to change, requiring training and other obstacles, but their solution is so poorly designed that I have no choice.

They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner.

We are a recruitment agency specializing in virtual assistants. I've been using it for the past 4 months and I have to say it's an excellent tool that really is helping my team to be efficient.

Most of them have been difficult to work with and have poor or almost non-existent customer service. Then we discovered 3C Logic.

The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.

Following implementation, 3CLogic has continued to work with us to develop additional capabilities and automation. Their customer support is fast, knowledgeable and effective.

Running a large call center we have tried many other cloud contact services. Needless to say, most all were a disaster and had a negative impact on our business.

The 3CLogic system is very user-friendly and functional. Our case manager has been wonderful going through everything with us, helping us understand how to best use the system to our advantage.

The worst aspect of 8x8 Virtual Office was dealing with their support.

This is an amazing tool to use as the main driver for your CRM/CS operations.

The best feature is the call recording for QA management purposes, it allows you to both load and downloads any phone interactions for you to be able to monitor quality.

This service is great for both inbound and outbound calls coming directly from any type of CRM you are using, it could be custom-built or salesforce directly.

I find it difficult to do anything on 8x8 besides look at my missed calls and voicemails.

We quickly realized that the lack of MMS was a deal breaker and informed the sales person that we would not be moving forward.

I have had a few clients struggle to get into the meetings but honestly that seems to be user-error and there have been no difficulties with mac v. pc, etc.

Great calling app with a lot of features. Connection is generally good if you have LTE or fibre optic wifi.

It's a great platform for streamlining communication between clients and having visibility across multiple platforms.

The app can be somewhat buggy. There are times when the app becomes unstable and takes some time get back to functional.

It is a good system over all. The phones generally seem to work and they are reasonably priced.

I would recommend this software. The softphone is functional and integrates well whether at the office or working from home.

It’s not priced that well compared to competitors that offer more.

Set up to training to just learning all the features so quickly and effortlessly was huge. I was up and running  in 1,2,3.

Limited functionality when it came to routing calls across groups and attempting to integrate video conferencing equipment.

I tried replying to that email as it stated to do so if it was in error only to get an auto reply stating that I reached an email address in error.

Also, the email client was difficult to use and was very glitchy sometimes resulting in losing emails. The customer service was also below par.

One of the worst customer experiences I have ever had.

Relatively intuitive to use and good functionality.

Several days later our card was charged again, followed by an email stating that we would be charged a cancellation fee.

Terrible Customer Service and They Won't Let You Cancel.

Works great on mobile and desktop. The call quality was overall consistently good and it did integrate with Salesforce.

Thus far my experience has been completely positive. The product is very easy to use.

There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions.

Like I described in the top paragraph, I initially had doubts about the cost. These doubts were crushed when I saw all of the value that this product adds, however it could always be cheaper.

I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets.

I enjoyed using this in the office and liked how it would integrate with my salesforce to have one place to use.

We changed phone providers due to a dissatisfaction with poor support resources and difficulty with learning and understanding the admin portal.

Integrated with conference, outlook, etc. Admin console and control better than we had with Fusion/Megapath.

Also, if app on computer desktop is not open then you don’t get chat messages or in coming calls. I have it to automatically open when I start computer but sometimes accidentally close it.

Overall, I'm very pleased with the service and recommend giving them a try if you're in the market.

The next month comes and my card is charged again.

Very pleased with the overall experience, 8x8 is an amazing tool for Contact Center and call-driven interactions, keep in mind you will still need a softphone  software to sync it with.

It's an all in one solution. I love I can get my phone calls, VM's messages, etc. all in one place.

Easy to use, quite reliable and a must for small businesses.

The seamless integration between the VOIP handsets and mobile app has been great. Call quality has always been clear.

This is cost effective solution for small and growing companies and it's easy to use.

After much research we went with 8x8. Their customer support and ease  of use was the deciding factor.

Ease of use and iOS app. Also, the Office 365 add-in works great.

I liked that I didn't really have to set anything up. My voicemails came directly to my email so I could retrieve them and listen to them quickly.

US Dollar

3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, SAP, and MS Dynamics. With deployments on five continents serving Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, SMS, and speech analytics.

LongDescription

Employee Management

Call Transfer

Text Analysis

Lead Capture

Performance Management

Customizable Reports

Activity Tracking

Real-Time Monitoring

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Auto-Dialer

Blended Call Center

Communication Management

Customer Database

Call Recording

Call Logging

Customizable Fields

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Progressive Dialer

Template Management

Call List Management

Call Routing

Self Service Portal

Text to Speech

Recording

Outbound Call Center

Lead Management

List Management

Multi-Channel Data Collection

FCC Compliance

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Training Management

Multi-Channel Communication

Queue Management

Social Media Integration

Real-Time Notifications

Workflow Management

Predictive Dialer

Real Time Updates

Email Management

Campaign Specific Caller ID

Event Triggered Actions

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Predictive Analytics

Real-Time Chat

Customizable Templates

Dashboard

Manual Dialer

FTC Compliance

Alerts/Escalation

Customer Engagement

Reporting/Analytics

Monitoring

Automatic Lead Distribution

Workforce Management

Drag & Drop

Call Monitoring

Archiving & Retention

Live Chat

Campaign Management

Virtual Assistant

Search/Filter

Real Time Analytics

Surveys & Feedback

Access Controls/Permissions

SMS Messaging

Single Sign On

Voice Mail

Rules-Based Workflow

Call Disposition

Data Import/Export

VoIP

Call Queues

Answering Machine Detection

Real Time Data

Voicemail Transcription

Phone Key Input

Call Reporting

Role-Based Permissions

Call Conferencing

Caller ID

Visual Analytics

Alerts/Notifications

Data Visualization

Real Time Reporting

Conferencing

Power Dialer

Prioritization

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

3CLogic

In Person

Live Online

Documentation

Videos

Experience seamless collaboration with 8x8 Work. 
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.

3CLogic vs 8x8 Work

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