8x8 Work

RATING:

4.0

(273)

About 8x8 Work

Experience seamless collaboration with 8x8 Work. 8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

8x8 Work Pricing

Starting price: 

$24.00 per month

Free trial: 

Available

Free version: 

Not Available

8x8 X Series voicemail to email
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8x8 Work Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for 8x8 Work

1 - 5 of 262 Reviews

Sabrina

Health, Wellness and Fitness, 51 - 200 employees

Used more than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed February 2022

Easy to use, useful tool.

User Profile

Ashley

Verified reviewer

Staffing and Recruiting, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Perfect Business Phone System!!

We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further!

PROS

8x8 virtual office is awesome! There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions. Purchasing new phones for new employees is a breeze, and setting everything up is always straight forward! What more can you ask for? We also love that virtual office has the chat feature, we utilize this daily to chat with all of the employees. We also love that there is a app, all of the employees have this app on their phone and have been using it like their desk phone during this COVID work from home time.

CONS

there are sometimes some delays, but very rarely is there any issues!

Reason for choosing 8x8 Work

N/A - we always went straight to 8x8 virtual office.

Vendor Response

We're happy to see that you had a 5-Star experience at 8x8. Thanks for sharing!

Replied December 2021

Ralph

Telecommunications, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2021

Great product - wouldn't want to be without it.

In general, I have been very happy with 8x8, and would not want to be without it.

PROS

Easy to use, dependable, and administering the system is one of the simplest I have done. .

CONS

Nothing comes to mind; I have no suggestions.

Reason for choosing 8x8 Work

Again, ease of use, simple administration, and free call recording.

Reasons for switching to 8x8 Work

Call recording is included with 8x8.

Vendor Response

Thank you so much for taking the time to leave us a 5-star review.

Replied January 2022

Basilio

Information Technology and Services, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2024

Great System

PROS

The flexibility and ease of use of 8x8 is a definite plus for those looking for a robust but easy to setup/maintain a hosted system. The call quality is consistently incredibly good.

CONS

I've only helped implement the system a few times and have not encountered any cons.

Vendor Response

Hi Basilio, thank you for leaving a review. It's great to hear you find 8x8 easy to use and the call quality excellent. Thank you for choosing 8x8!

Replied March 2024

Samantha

Law Practice, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2023

8x8 Nightmare

Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.

PROS

The ease of use was all that we appreciated of 8x8.

CONS

- The fact that they could not integrate as they said they could into Litify. - They were double billing us. Charging us yearly and then monthly and then constantly trying to reimburse and then recharge our cc again. - During this time, I was communicating with 8x8 and it was a slow process, and they decided that they should shut our phones off. I called and they turned them back on saying they saw the conversations regarding the charges and that it wont happen again until it is resolved. A week later they shut them off again and told me that I had to pay the whole year off even though they owed me 3k still and we had not ironed out the billing. So they said we had to pay fine. They couldn't take my payment over the phone and it was an absolute joke. Couldn't turn it back on with my money but couldn't take our money. Interesting, right? - They told us they were going to reimburse our 9k that they charged and we have yet to receive the refund even though our rep told us they were going to credit us back. He is now unresponsive to me as well.