I have been very impressed with the service that the team provides for Acceptance Rentals needs.

You do not need to have an IT person in-house to complete the integrations whick is why I love 3CLogic product/service.

When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features.

I have complete confidence that 3CLogic will continue to implement the latest features and continue their amazing support to help my Contact Center grow.

The 3CLogic technology is powerful and works well. I have had excellent service from their tech support staff, too.

The customization of reports and ease of login to the cloud-based system from any location is an advantage.

I've used about five other CRM/Dialer systems, and can tell you that none of them are perfect. What attracted me to 3C was the fact that they offered integration for my current CRM.

They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Always available and willing to help for as long as needed. Amazing robust product for a better price than similar products.

Overall we are very pleased and would recommend switching to this system if you haven't already.

All in all, I recommend 3CLogic. If you have an open API CRM like Salesforce or Sugar, 3CLogic is an excellent choice.

It really keeps my team member on their toes with the easy user friendly reporting system.

The user interface of the administrator portal is goodl it's very intuitive. Our agents like the client portal, as well.

There are so many issues - from caller id not working to leads not being recognized to the unexplainable. It's just been a horrible experience.

Good connections and sound quality. Did I say that customer service is amazing.

They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

I have been happy with this software and would recommend it to others.

Through a referral we were turned onto 3C Logic about 18 months ago. What a positive experience, from the technology to the superb and prompt US based customer service.

Two-ish years later and that is still true--the tech support as well as our account rep are really great, very quick to respond to our issues and dedicated at solving them.

It's a lot of work to change, requiring training and other obstacles, but their solution is so poorly designed that I have no choice.

They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner.

We are a recruitment agency specializing in virtual assistants. I've been using it for the past 4 months and I have to say it's an excellent tool that really is helping my team to be efficient.

Most of them have been difficult to work with and have poor or almost non-existent customer service. Then we discovered 3C Logic.

The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.

Following implementation, 3CLogic has continued to work with us to develop additional capabilities and automation. Their customer support is fast, knowledgeable and effective.

Running a large call center we have tried many other cloud contact services. Needless to say, most all were a disaster and had a negative impact on our business.

The 3CLogic system is very user-friendly and functional. Our case manager has been wonderful going through everything with us, helping us understand how to best use the system to our advantage.

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.

Inability to use external signatures in Gladly.

It's a comfort to know that each day when I log on I have such a reliable program to contact customers with.

It takes a while to adjust to the layout and design, and you have to be cautious to not have multiple tabs of it open or it will effect your analytics.

Reliability, ease of use, efficiency, customer profile management, communication history via all channels,  integration.

It makes it so easy to ensure that customers have had great experiences and uncover opportunities for agent improvement. I love the task creation process- it makes it so easy to track.

I dislike when you are trying to merge a call you have to press the hang-up button then it gives you the option to merge.

I like how you can edit tasks, have a due date for them, assign people to tasks, etc. Gladly is easy to use and visually appealing to be simple.

The phones would say a call was coming in and there would be no button for me to answer it and it wouldn't be ringing.

The ability to see all customer interactions with those also on Gladly. The ability to add notes and tasks related to each customer helps keep things organized and the customer served.

I loved the ability to communicate with our customers with ease. It also easy to organize your inbox which is convenient.

Overall Gladly has been a great and easy experience.

I absolutely love the support and strive to be better that Gladly offers. I think the social media integration has been amazing.

The cancel button for emails. It needs to have a prompt that asks if we are sure we want to cancel.

It is an amazing program to use for call centers.

You can't unmerge a customer once accidentally linked or merged.

I like how they have added the features to cancel and refund within the website instead of access the student's accounts on a different website.

Gladly is easy to use and makes everything easy to use! my overall experience is excellent and very satisfied.

I enjoy using Gladly, it was easy to learn and has been reliable for calling, emailing, and live chatting with customers across the world.

Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.

The pricing works for our small team, it was easy to launch, support is responsive and helpful.

Very easy to navigate topics, from email to phone, and has not crashed on us like prior software.

I've used a number of help desks in my 10+ years in the field of customer service. Gladly is the most user friendly platform that facilitates easy communication between myself and clients.

I love the fact it is soooo easy to use Gladly.

My least favorite would be that some emails get sent to the wrong department.

Lagging and inconsistency with customer account mergers.

I think the only thing that sucks is when there are glitches.

Gladly is fairly easy to use and is pretty successful at labeling calls. The label system and answer system are helpful as well.

So easy to use to communicate with customers. They love the integration with shopify and how easy it is for us to locate orders.

Gladly is very easy to use and I love how responsive it is.

Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.

It is the best tool for customer service that I've used in my life, and I've been working since 2014 on customer service.

It is also super intuitive as a user. I love the callback function- it makes it so easy to call a customer back.

It is super user friendly, no need of anything like downloads, I may work anywhere and everywhere with Gladly.

US Dollar

3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, SAP, and MS Dynamics. With deployments on five continents serving Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, SMS, and speech analytics.

LongDescription

Employee Management

Call Transfer

Text Analysis

Lead Capture

Performance Management

Customizable Reports

Activity Tracking

Real-Time Monitoring

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Auto-Dialer

Blended Call Center

Communication Management

Customer Database

Call Recording

Call Logging

Customizable Fields

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Progressive Dialer

Template Management

Call List Management

Call Routing

Self Service Portal

Text to Speech

Recording

Outbound Call Center

Lead Management

List Management

Multi-Channel Data Collection

FCC Compliance

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Training Management

Multi-Channel Communication

Queue Management

Social Media Integration

Real-Time Notifications

Workflow Management

Predictive Dialer

Real Time Updates

Email Management

Campaign Specific Caller ID

Event Triggered Actions

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Predictive Analytics

Real-Time Chat

Customizable Templates

Dashboard

Manual Dialer

FTC Compliance

Alerts/Escalation

Customer Engagement

Reporting/Analytics

Monitoring

Automatic Lead Distribution

Workforce Management

Drag & Drop

Call Monitoring

Archiving & Retention

Live Chat

Campaign Management

Virtual Assistant

Search/Filter

Real Time Analytics

Surveys & Feedback

Access Controls/Permissions

SMS Messaging

Single Sign On

Voice Mail

Rules-Based Workflow

Call Disposition

Data Import/Export

VoIP

Call Queues

Answering Machine Detection

Real Time Data

Voicemail Transcription

Phone Key Input

Call Reporting

Role-Based Permissions

Call Conferencing

Caller ID

Visual Analytics

Alerts/Notifications

Data Visualization

Real Time Reporting

Conferencing

Power Dialer

Prioritization

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

3CLogic

In Person

Live Online

Documentation

Videos

Gladly is a customer service platform for B2C companies to maximize the lifetime value of their customers. Rated the easiest-to-use help desk software, Gladly is an all-in-one platform for agents to respond to customers across all channels from a single screen––without tickets. Customer service agents can resolve issues from a single, continuous view of purchase history and inquiries in a conversation timeline, to deliver radically personal customer service.

3CLogic vs Gladly

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