--- title: "Gladly Software Reviews, Demo & Pricing - 2026" description: "Review of Gladly Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/gladly-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Gladly Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/gladly-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/gladly-profile/alternatives/) # Gladly Review Custom quote 1 plan Wondering if Gladly is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Gladly 4.8 [(139)](https://www.softwareadvice.com/call-center/gladly-profile/reviews/) Pricing Pricing available upon request ### About Gladly For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate & Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life. Wondering if Gladly is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Gladly User Interface ## Popular Gladly Alternatives Main Product Gladly 4.8 [(139)](https://www.softwareadvice.com/call-center/gladly-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.80Value for money - 4.84Customer support - 4.78Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18808)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3473)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price ## Gladly Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Gladly Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Gladly Activity Tracking Agent Interface AI Copilot AI/Machine Learning API Automated Responses Automatic Call Distribution Autoresponders Batch Communications Blended Call Center Call Conferencing Call Logging Call Monitoring Call Recording Call Routing Call Scripting Campaign Management Canned Responses Case Management Chatbot Chat/Messaging Computer Telephony Integration Content Management Customer Communication Customer Complaint Tracking Customer Database Customer Support Customizable Branding Dashboard Document Storage Email Management Feedback Management File Sharing Forms Management Help Desk Management Inbound Call Center Inbox Management Interaction Tracking Interactive Content Issue Management Issue Tracking IVR Knowledge Management Live Chat Macros/Templated Responses Manual Dialer Mobile Access Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Natural Language Processing Negative Feedback Management On-Demand Communications Online Voice Transmission Outbound Call Center Performance Metrics Personalization Predictive Analytics Predictive Dialer Proactive Chat Progressive Dialer Quality Assurance Real-Time Chat Real-time Consumer-facing Chat Reporting/Analytics Routing Self Service Portal Sentiment Analysis Service Level Agreement (SLA) Management SMS Messaging Social Media Integration Social Media Monitoring Support Ticket Management Survey/Poll Management Template Management Text Analysis Third-Party Integrations Ticket Management Transcripts/Chat History Transfers/Routing Voice Mail Workflow Management ## Gladly Integrations Shopify Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review Asana Integration rated undefined from -1 review Playvox Integration rated undefined from -1 review Slack Integration rated undefined from -1 review See all 32 integrations ## Gladly User Reviews ## Gladly customer ratings - Overall rating: 4.8/5 - Total reviews: 139 ### Rating distribution - 5 stars: 115 reviews (83%) - 4 stars: 23 reviews (17%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.9/5 - Value for money: 4.8/5 - Customer support: 4.8/5 - Functionality: 4.8/5 --- ### Smooth Omnichannel Assistance Increased Brand Adoration. - Overall rating: 5/5 - Reviewer: Vishvesh P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered While this platform performs flawlessly at organizing customer communications and straightening out all chat content, its built-in data reporting function is far from sufficient to meet our marketing team’s needs. We have long hoped it would launch more in-depth analysis features, such as the ability to interpret the sentiment in customer communications, whether they are satisfied, impatient, or have concerns, and to directly tie the content of support conversations to the performance of specific marketing campaigns, to clearly calculate how many effective interactions those campaigns generated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our team particularly admires the customer service platform. Gladly at its core, it prioritizes customers themselves, instead of following the model of many older systems that split every customer inquiry into isolated work tickets, passing them one after another to different support agents to handle separately. Whether a customer sends a private message to the brand’s social media account, shoots an SMS to check on an order’s progress, writes an email to detail their problem, or calls directly to communicate, all these conversations scattered across different channels are automatically organized by the platform into a complete, coherent timeline, arranged clearly in chronological order. This eliminates the need for us to switch between five or six different systems to dig up records. #### Cons Thanks to this timeline that strings together all interactions, our entire team can fully grasp every customer’s complete experience interacting with our brand. From the first time a customer asked about the size of a product to a previous after-sales issue with a package, every past conversation is clearly stored in that single timeline. We no longer need to repeatedly confirm with customers, “Did you call in previously?” or hunt for old records scattered across different channels. We can pull up a customer’s full background at any time, so support agents can deliver personalized, thoughtful service instead of using generic, one-size-fits-all scripted lines. It also integrates perfectly with all our marketing activities; every conversation between an agent and a customer aligns with the brand’s unified tone and messaging, so customers never feel that the support team is a back-office department completely disconnected from the brand’s front-end marketing promotions. Instead, they feel that they are interacting with the same consistent brand from start to finish. --- ### The perfect tool for startups and enterprise businesses - Overall rating: 5/5 - Reviewer: Brian R. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gladly has proven to be a strong tool for us as a startup. We were starting from nothing and Gladly's unified suite of products and seamless integrations proved to be the solution that best fit our needs. #### Cons There are some apps that we were told had native integrations and some features that Gladly Help Center said came out of the box, but upon reaching out to Support, those are not available. (Recharge Subscription cards being the primary one- we wanted an all in one solution, but unfortunately, have to maintain agent access to Recharge to manage subscriptions) #### Reasons for choosing Gladly The support and onboarding was much better and offered more integrations than the others. --- ### Awesome platform - Overall rating: 5/5 - Reviewer: Rachel L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Gladly makes it very easy to work with a few different channels to communicate with customers #### Cons It sometimes gets slow but it seems like it gets fixed pretty quickly --- ### Gladly is great! - Overall rating: 5/5 - Reviewer: Michael L. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The experience with Gladly as a platform and all of the folks we have worked with there has been great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and being able to see the customer's profile and conversation timeline has been a lifesaver. No more switching through 'tickets' to figure out the problem. #### Cons Reporting can take some time to understand and some of the terminology that Gladly uses can be a tad confusing at first. #### Reasons for switching to Gladly To get away from ticket based customer service to have ease of use for our agents. Cost + reporting. --- ### I just simply love gladly because it makes my work easier and faster - Overall rating: 5/5 - Reviewer: diana elizabeth f. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great, it's fast it's easy it's gladly!! My first year as a call center agent and it's been great and a lot of that is because of gladly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can stop saying this! this software makes our job easier, faster and it gives us a chance to be more personal with the customer and make them feel valued and that its a great achievement for our company #### Cons sometimes the info of the customer is a little hard to find but like we use Shopify along with it, this helps us in the research for the order history and more #### Reasons for switching to Gladly they wanted to make the job more personal with the customers --- ### Eye-catching and simple to use tool - Overall rating: 5/5 - Reviewer: Floranch E. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I find the tool to be extremely helpful in comparison to our previous one, and my experience so far has been satisfying and productive. I've been able to meet my quota and exceed our goal since we began using gladly. This is a highly recommended tool, especially if you are serving consumers through a different channels. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how simple and easy to use this tool is; the integration of all channels, whether phone, SMS, chat, or email, is a plus point; we can attend to the customer's concern right away by simply reading the previous concern without having to go anywhere or click another tab, as long as the email address was added to the tool. Furthermore, my favorite color is green, which is one of the many reasons why I love gladly; the icons and design are eye-catching and simple to read. #### Cons The only thing I've noticed is that you can only open one tab at a time; if you open another, it will crash. Additionally, if you open two tabs of this tool, the call will automatically be dropped after ringing twice. Another thing is that you can't add a picture to the task bar, which should be helpful for us since we use it frequently because we assign some tickets to different departments. #### Reasons for switching to Gladly I think because of integration of tickets that gladly offers and price. --- ### Very useful and convenient - Overall rating: 5/5 - Reviewer: Kenjie Y. - Industry: Cosmetics - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The experience I had with Gladly, is beyond extraordinary. The application is very helpful overall and it made the work easier 10x folds. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feature that I think is the most impactful is how all transcripts can be found for every single member of our company. It integrates all conversations from chat, calls, and emails in one process where it is accessible for the next user that will encounter the member. #### Cons The thing that it needs to improve would be applying the correction that came from Grammarly, so far this is the biggest issue we currently face. Since the correction made by Grammarly will not automatically fix on the chat box of Gladly. #### Reasons for switching to Gladly Because of the cost and there were a lot of issues with the app. --- ### QA Specialist POV of Gladly - Overall rating: 4/5 - Reviewer: Rica Mae A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am specialize to check for every interaction of our representatives with the customers to ensure that we are providing quality conversations while performing the correct processes and following the policies of the company. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What I like about this product is we can close out a ticket once we finished the conversation. We no longer need to go to a different tab to close a ticket. Additionally, I love that it has SMS and can track history of the member's purchases. #### Cons We cannot see when and who updated the Gladly Profile of the member. #### Reasons for choosing Gladly Gladly is very easy to use and user-friendly. Has most of the features we need to run the customer service we want. #### Reasons for switching to Gladly We saw an opportunity to lessen the workload of the representative for every ticket they cater. --- ### Gladly - the most innovative software. - Overall rating: 5/5 - Reviewer: Heather M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Improving customer experience, easy navigation, and excellent in keeping customers conversation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use when finding the reach out or conversation history. Outbound option are in place and is easy to access/use. #### Cons Gladly suddenly refreshes and you lose what you are typing in or want to save. #### Reasons for switching to Gladly We switch as Zendesk has no option to automatically match similar emails or phone numbers creating traffic in Helpdesk. --- ### Feedback - Overall rating: 4/5 - Reviewer: Jao B. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very good compared to using Zendesk. This is better than Zendesk and makes the reps jobs easier and faster. You are on the right track but if you could fast track into incorporating some great features of Zendesk into your solid product- I think you would get more Zendesk clients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Having all members interaction in 1 thread is heaven sent! no need to find previous tickets/conversations of the member which will eat up precious time #### Cons for chat- one cannot tell if the member left the chat already. If this was available then one can send the idle spiels or a follow up email rather than waiting. quickly pasting screenshots in the chat box or SMS box or email rather than just attaching would make your product way better. These 2 features are what I miss the most in Zendesk #### Reasons for choosing Gladly superior product #### Reasons for switching to Gladly Having all conversations with the member in 1 thread. --- Showing 1 - 10 of 139 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/gladly-profile/reviews/) ## Gladly Popular Comparisons [Salesforce Sales Cloud vs Gladly](https://www.softwareadvice.com/compare/2764-Salesforce/vs/168565-gladly/)[Zendesk Suite vs Gladly](https://www.softwareadvice.com/compare/26892-Zendesk/vs/168565-gladly/)[LiveAgent vs Gladly](https://www.softwareadvice.com/call-center/gladly-profile/vs/liveagent/)[Freshdesk vs Gladly](https://www.softwareadvice.com/crm/freshdesk-profile/vs/gladly/)[LiveChat vs Gladly](https://www.softwareadvice.com/call-center/gladly-profile/vs/livechat/)[Milvus vs Gladly](https://www.softwareadvice.com/call-center/gladly-profile/vs/milvus/)[HelpDesk vs Gladly](https://www.softwareadvice.com/call-center/gladly-profile/vs/helpdesk/)[Tidio vs Gladly](https://www.softwareadvice.com/call-center/gladly-profile/vs/tidio-chat/)[Gorgias vs Gladly](https://www.softwareadvice.com/call-center/gladly-profile/vs/gorgias/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/gladly-profile/alternatives/) ## Other Top Recommended Customer Service Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (255) Recently recommended **95** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18808) Recently recommended **66** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **9** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **8** times Stuck Between Options? 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