"It makes it so easy to ensure that customers have had great experiences and uncover opportunities for agent improvement. I love the task creation process- it makes it so easy to track."

"The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years."

"Overall, I will really recommend Gladly compared to other tools since this tool gives more confidence to users that helps improve productivity daily."