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> Reviews of Gladly. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gladly is a good fit for you!

Source: https://www.softwareadvice.com/call-center/gladly-profile/reviews

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Gladly Reviews

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[Overview](https://www.softwareadvice.com/call-center/gladly-profile/)

Reviews

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# Gladly Reviews

## Reviews Summary

## Overall Rating

4.8

* * *

## Ratings Breakdown

5

(115)

4

(23)

3

(1)

2

(0)

1

(0)

## Secondary Ratings

Ease-of-use

4.9

Customer Support

4.8

Value for money

4.8

Functionality

4.8

* * *

### Pros

"Maintaining Gladly Answers has also made it easier for me to streamline solutions and reduce repeat contacts, which benefits both our customers and our team. While there are still a few features on our wishlist that would make day-to-day operations even smoother, Gladly has already improved efficiency, collaboration, and the overall experience we’re able to deliver."

"Our CSM, \[sensitive content hidden\], has been absolutely amazing to work with on a bi-weekly basis — not only providing product updates, but also actively meeting our needs and helping us streamline workflows. And during implementation, \[sensitive content hidden\] and especially \[sensitive content hidden\] went above and beyond, holding our hands through the entire setup and ensuring we were 100% ready to transition with confidence."

"The platform helps us resolve issues faster, reduces repeat contacts, and ultimately makes our team more efficient, while giving customers a smoother and more personalized experience."

### Cons

"Another issue is that there is no way to upload images and videos; without this feature we can not properly assign and track incidents for our support teams because we have very little communication with support staff on how to assign ours to each other."

"It can be overwhelming because it has too many features."

"The ONLY complaint I have is how pending tasks sometimes do not show over in the left hand side of your inbox and the green notification bars that show at the top of the program block out some of the important information of the customer that you are currently working on"

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Gladly Reviews, Pros and Cons - 2026 Software Advice