The worst aspect of 8x8 Virtual Office was dealing with their support.

This is an amazing tool to use as the main driver for your CRM/CS operations.

The best feature is the call recording for QA management purposes, it allows you to both load and downloads any phone interactions for you to be able to monitor quality.

This service is great for both inbound and outbound calls coming directly from any type of CRM you are using, it could be custom-built or salesforce directly.

I find it difficult to do anything on 8x8 besides look at my missed calls and voicemails.

We quickly realized that the lack of MMS was a deal breaker and informed the sales person that we would not be moving forward.

I have had a few clients struggle to get into the meetings but honestly that seems to be user-error and there have been no difficulties with mac v. pc, etc.

Great calling app with a lot of features. Connection is generally good if you have LTE or fibre optic wifi.

It's a great platform for streamlining communication between clients and having visibility across multiple platforms.

The app can be somewhat buggy. There are times when the app becomes unstable and takes some time get back to functional.

It is a good system over all. The phones generally seem to work and they are reasonably priced.

I would recommend this software. The softphone is functional and integrates well whether at the office or working from home.

It’s not priced that well compared to competitors that offer more.

Set up to training to just learning all the features so quickly and effortlessly was huge. I was up and running  in 1,2,3.

Limited functionality when it came to routing calls across groups and attempting to integrate video conferencing equipment.

I tried replying to that email as it stated to do so if it was in error only to get an auto reply stating that I reached an email address in error.

Also, the email client was difficult to use and was very glitchy sometimes resulting in losing emails. The customer service was also below par.

One of the worst customer experiences I have ever had.

Relatively intuitive to use and good functionality.

Several days later our card was charged again, followed by an email stating that we would be charged a cancellation fee.

Terrible Customer Service and They Won't Let You Cancel.

Works great on mobile and desktop. The call quality was overall consistently good and it did integrate with Salesforce.

Thus far my experience has been completely positive. The product is very easy to use.

There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions.

Like I described in the top paragraph, I initially had doubts about the cost. These doubts were crushed when I saw all of the value that this product adds, however it could always be cheaper.

I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets.

I enjoyed using this in the office and liked how it would integrate with my salesforce to have one place to use.

We changed phone providers due to a dissatisfaction with poor support resources and difficulty with learning and understanding the admin portal.

Integrated with conference, outlook, etc. Admin console and control better than we had with Fusion/Megapath.

Also, if app on computer desktop is not open then you don’t get chat messages or in coming calls. I have it to automatically open when I start computer but sometimes accidentally close it.

Overall, I'm very pleased with the service and recommend giving them a try if you're in the market.

The next month comes and my card is charged again.

Very pleased with the overall experience, 8x8 is an amazing tool for Contact Center and call-driven interactions, keep in mind you will still need a softphone  software to sync it with.

It's an all in one solution. I love I can get my phone calls, VM's messages, etc. all in one place.

Easy to use, quite reliable and a must for small businesses.

The seamless integration between the VOIP handsets and mobile app has been great. Call quality has always been clear.

This is cost effective solution for small and growing companies and it's easy to use.

After much research we went with 8x8. Their customer support and ease  of use was the deciding factor.

Ease of use and iOS app. Also, the Office 365 add-in works great.

I liked that I didn't really have to set anything up. My voicemails came directly to my email so I could retrieve them and listen to them quickly.

The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff.

Excellent, Highly recommend great platform and great people to work with.

Good, learnt lots about it and find the report i need when i need it and managed to see real time results to help with this.

Great overall experience and relationship with our Account Manager and the Support teams. The product developments and updates makes MC a game changing solution that we could happily recommend.

Clunky and difficult to use more complex features.

Operationally really good, excellent support staff - easy to on board and deploy.

I have worked with Max Contact as an engineer and PM for over 10 years and rate the service provided top notch with great relationship with account manager and the support/project functions.

Out account manager Nigel is always readily available if ever needed. Support staff provide a first class service on getting a quick turnaround on getting a resolution on any concerns.

Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.

In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue.

Brilliant Solution from an evolving provider. A passionate team behind the scenes.

Happy with service and support so far and look forward to see how we can develop this further.

Really good, appreciate the dialler capability and ease of use for agents.

Overall functionality and ease of use is the most popular standout feature of MC.

US Dollar

Experience seamless collaboration with 8x8 Work. 
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.

LongDescription

Real-Time Analytics

Call Tagging

Call Transfer

Online Voice Transmission

Meeting Management

Two-Way Audio & Video

Performance Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

SMS Messaging

Employee Directory

Real-Time Monitoring

SSL Security

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Auto-Dialer

Communication Management

Call Recording

Call Logging

Calendar Management

Collaboration Tools

On-Demand Recording

Call Center Management

Call Disposition

VoIP

Call List Management

File Transfer

Call Routing

Virtual Extensions

Call Queues

Text to Speech

Recording

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Screen Sharing

Mobile Access

Real-Time Data

Electronic Faxes

Performance Metrics

Voicemail Transcription

Ring Groups

Customizable Caller ID

Call Scripting

Hotkeys

Virtual Call Center

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

Unified Communications

Call Conferencing

Group Messaging

Predictive Dialer

Real-Time Updates

Caller ID

Call Screening

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Multi-User Collaboration

Knowledge Base Management

Fax Management

Telemarketing Management

Chat/Messaging

Interaction Tracking

Multiple Parties

Real-Time Reporting

Video Call Recording

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Monitoring

Scheduled Recording

Trend Analysis

Video Conferencing

Call Tracking

Call Transcription

Tagging

Purchasing & Receiving

Call Monitoring

Archiving & Retention

Third-Party Integrations

Task Management

Live Chat

Campaign Management

Callback Scheduling

SIP Trunking

Virtual Voicemail

Virtual Backgrounds

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

8x8 Work

In Person

Live Online

Webinars

Documentation

Videos

Pound Sterling

MaxContact is an omnichannel contact center solution that is designed for businesses across different sectors including BPO’s, financial services, utility providers, and more. Supporting inbound and outbound operations, MaxContact ensures that businesses have access to all the features they need in order to succeed.


MaxContact's highly configurable IVR can automate processes for inbound channels such as payment processing, CRM lookups, and agent/caller matching. For outbound operations, MaxContact's predictive dialing algorithm automatically manages calls throughout the business day so agents can focus on calls that matter. Omni-channel capabilities allow agents to manage customers across all available channels, allowing them to handle a number of interactions at any one time with push/pull functionality. 


Features include drag and drop scripting, IVR automation, campaign management, predictive dialing, quality management, workforce management, intelligent reporting, business analytics, and real-time dashboards.









8x8 Work vs MaxContact

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