The application is very easy to use and great at the price. Loved the dashboard and reporting feature.

Clean look, responsive design, easy to use and navigate, great and useful dashboard reports. Also it has seamless integration with Skype for business and Oracle.

Ended up switching off the product due to those issues and the price tag. It worked alright, but you need patience.

Finally a contact center that integrates problem free with skype for business. Programming is very graphic oriented which makes it easy for anyone.

The most liked feature of this software the Quality of video data been transfer  from one end to another is best I ever get and secondly the smoothness of using the software is incredible.

Sometimes the time of the conversation is not correct. Once we leave a group conversation by mistake, we can't rejoin the conversation until a existing participate adds us.

As I said above, my main utilization as within customer care, and i love the case manegemnt feature that helps keep your client organization organized.

Least priced some times comes free of cost when you purchase the package.

No archival of messages and very few options to customize. Connectivity issues at times causing the chats to be lost.

Have to pay for this software to access to all features. And sometimes have to wait little bit to connect with my router.

I like arranging my groups into favorites and others for quick access.

But desktop application was less than intuitive. Needing many clicks, bad copy-paste experiences would really throw someone off.

I like that Skype is easy to use. There aren’t many extra features, so the learning curve is nonexistent.

Anywhere 365 , helps to make a good customer relationship by making easy contact. It is feels like with the client.

The interface was easy to use for our team. The user design is very important for our staff who are highly analytical and all engineers so it was quite important.

Sometimes Skype lags, depending on how many people are connected, and we sometimes have dropped calls that have to reconnect.

Skype is an excellent platform for communicating with colleagues and clients. It has improved my productivity as well work quality.

The functionality is pretty easy. I like that my conversations can be automatically saved to Microsoft Outlook, so I can easily find them.

If basic requirements are enough to satisfy, then Skype is the right software. I really appreciate that Skype makes it easy for people connect globally and quickly.

Overall, good experience. I like that it is easy to chat with people outside of your organization.

Seamless integration with Skype for business and Oracle, nice features in general, a great product, once you learn how to navigate through all the tabs.

I like that Skype for Business is easy to launch and secure. I've used it to host meetings and as a participant without issue.

It was ok on the user experience. There are better one's now in functionality especially for business.

I previously worked in the customer care sector, and skype365 was such a great tool for our team.

Target dates are not being met because of the lack of functionality. The chatbot responds as if it's a robot and not a personable interaction.

Responses are hard coded and every single functionality is hard coded by Capterra. We paid a lot of money for a mediocre service that really hasn't solved any of our problems.

My overall experience was quite awesome with skype. It has all the required features in very affordable price.

Efficient and easy to use, Great for company conference calls / group chats.

I love that I can send a quick instant message to a colleague with the click of a button. Can also drag and drop documents into the window.

Being able to get in touch with colleagues anywhere was really ideal and a wonderful resource provided by the platform.

Skype 365 is a great business tool that allows employees and employees alike to communicate face to face.

The problem is limited the features in free version. Need to pay for access all features.

My overall experience is good. I enjoy using this product, and will continue to use it in the future.

Application ease to use and a great product for your money.

Can do any business in every place with skype. This software  has amazing features & good safety.

Without the efficiency provided by Anywhere365, we wasted a lot of resources in inefficient field deployments that hugely increased our administrative and operational costs.

File sharing and screen sharing is extremely easy and quick, this enables collaboration. Quality of audio and video during the calls is excellent and many of my team members mention the same.

But the app keeps showing up so I went into app uninstall and it is still there. The most irritating thing is it keeps coming up when I log into my computer.

The transfer feature is also amazing. Very easy to use and also very intuitive, so it was great for training new employees who weren't as tech savvy.

The UI is intuitive and simple to get the hang of. I like that there are call in numbers to support countries outside the US.

Sometimes the application get hang. Other problem is the loading time to start a video call.

I love that I can chat and visually show my business partners in Costa Rica my question or issue. It's a great collaboration tool.

Positive experience overall with this software considering price.

I liked the screen sharing features and ease of use in terms of the simplicity Skype had to offer.

Skype was limited compared to the options that are available in this space, such as being able to connect with people outside of our company.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

Anywhere365 is a call center software designed to help businesses route calls to relevant agents and manage inbound dialogs. The platform enables managers to process and translates voices in real-time using AI-enabled tools.

Additionally, Anywhere365 allows teams to connect with customers via text messages and social networking sites on a unified interface.

Anywhere365 offers an application programming interface (API), which lets businesses integrate the system with several third-party applications including ServiceNow, Salesforce, Microsoft Teams and Bullhorn.


LongDescription

IVR/Voice Recognition

Automatic Call Distribution

Blended Call Center

Call Recording

Call Logging

Outbound Call Center

Inbound Call Center

Call Scripting

Queue Management

Computer Telephony Integration

Real-Time Chat

Manual Dialer

Reporting/Analytics

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Not Applicable

Email/Help Desk

FAQs/Forum

Phone Support

51-200

201-500

501-1000

1000+

Anywhere365

Live Online

Documentation

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Anywhere365 vs Freshdesk

User Ratings & Reviews

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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