Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications.

Excellent support, easy to integrate, easy to use.

It can be confusing if you don't know what you are looking at.

User interface is very easy and reporting is made easy.

The connection problems really hinder my job and waste my time.

The  helpdesk is rather slow, it is not always easy to identify  errors, the buttons  get blocked in the application.

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

Connections problems may be the only thing that make my interaction lower.

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect.

Speed is my most like about this software. When i want to call its quickly fulfill.

Very easy to use and economically inexpensive. I can get support very fast.

Reports are useless sometimes. For example, time tables includes decimal numbers and also same think count of everything.

Cheap, fast adopted and best customer experienced support team ever.

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Ease of usage, speed, voice quality, integrability, interface.

For now, i think is pretty usefull. If you are interested in this kind of software.

But the most good part is customer support. They are all friendly and helpful.

The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support.

User support is the best, Evren is a great professional.

It is very bad situation that this software does not work on google chrome browser.

We are glad to have Call Center Studio as our cloud call center solution.

This software helped me to make a lot of money when I was out of work so I will be forever grateful.

Sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly.

Alotech has a web interface that allows you to call your customers and colleagues whereever you are. It has an easy setup and sound quality is good.

Easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with.

One of the thing i like the most is the interactions we DO have with the person behind the phone, also is important to mention that being able to call this service 24/7 is awesome.

Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.

Easy to use, easy to implement, very agile when needed.

So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing.

Easy but you need to learn it first, not that intuitional.

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

First of all, we use this software with pleasure, allowing us to reach our customers with easy installation.

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

I started up my Technology Call Center at 2011, using Call Center Studio Platform. Those days there were no Cloud Call Center Software alternatives at all.

Integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use.

Value for money is good. It is easy however somebody needs to teach you first.

Its enjoyable to work with them. They are always solution oriented.

Queuemetrics it is a tool very easy to implement and use in any call center, and the dashboard on real time is amazing to evaluate the performance of all campaigns.

A comprehensive suite for Asterisk based call centers with integration capabilities.

With the release of 19.x Queuemetrics really stand out with initiative & response web interface and improved reporting structure.

Easy integration with Asterisk, easy to use and stable.

Agents in my call centers are using a lot of other applications and screen space is scarce. For outbound, no automatic wrap-up, not even 1 second.

I like the realtime & wallboard features that help call center manager to monitor the on going activities in call center.

Great for intraday & day of the week analysis; Simple and very easy to use.

Very, very,  very bad user interface. For example, they use like 10% of screen space to put their logo.

QM is an excellent operations tools, but also provide a great help in selling the overall solution to prospects.

Capabilities of integration with CRM or other applications in some cases are very useful. Installations on premises, in the cloud, joint or separate installations with Asterisk.

The product is easy to install and to be used by agents and supervisors, versatile to operate and simple in its integration with other software.

We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good.

The general impression is that the software is very accurate and reliable, in a way that is methodical and quite Swiss.

Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user.

The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing  & listening to call logs has never been this easy.

Best thing about Queuemetrics is it just gets the job done with no hassle.

Ease of use, reliable software, never crashes. It is functional as it is modular and you can add bookmark functionalities for example.

We like Queuemetrics Live, its incredibly easy to set up and run with.

There are some restriction in buildings very customized report, but the Loway development team provide such a service.

As callcenter experts we are now able to provide all the features our client requires and more and in a relatively short amount of time which makes a significant advantage in this market.

US Dollar

Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations.

Our serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements.

When you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices.

Features like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. 

With voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs.

The solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction.

Call Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library.


LongDescription

Support Ticket Management

Real-Time Analytics

Call Tagging

Call Transfer

Customer Surveys

Online Voice Transmission

Quality Management

Surveys & Feedback

Multi-Channel Management

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

SMS Messaging

Real-Time Monitoring

Workflow Configuration

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Communication Management

Multiple Scoring Models

Customer Database

Call Recording

Call Logging

Integrations Management

Customizable Fields

Automated Routing

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

Template Management

Data Import/Export

VoIP

Call List Management

File Transfer

Call Routing

Process/Workflow Automation

Self Service Portal

Call Queues

Text to Speech

Recording

Contact Management

Customer Experience Management

VoIP Connection

Help Desk Management

Outbound Call Center

Answering Machine Detection

Mobile Access

List Management

Survey/Poll Management

Real Time Data

Call Scheduling

Performance Metrics

Voicemail Transcription

Inbound Call Center

Call Scripting

Phone Key Input

Hotkeys

Shared Contacts

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

KPI Monitoring

Social Media Integration

Real-Time Notifications

Unified Communications

Call Conferencing

Multiple Scripts

Workflow Management

Predictive Dialer

Email Management

Caller ID

Ticket Management

Call Screening

Campaign Specific Caller ID

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Telemarketing Management

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Macros/Templated Responses

Interaction Tracking

Manual Dialer

Multiple Parties

FTC Compliance

Alerts/Escalation

Web browser (OS agnostic)

Windows 10

We offer two pricing options: Voice Only or Multi-Channel.

Voice Only Package
The Voice Only Package is ideal for your company if you primarily communicate with your customers via phone calls. It has everything you need to provide superb customer service and operate an effective phone-based call center. Includes:
- Advanced voice functions
- A complete inbound and dialer solution with monitoring, supervision and analytics.
- Open API integrations.
- Full setup and implementation support.

Multi-Channel Package
Need a bit more functionality? The Multi-Channel Package is well suited to companies looking for more ways to connect with customers. In addition to phone calls, you’ll have access to other text-based channels such as Messenger and WhatsApp.

The Multi-Channel package includes everything in the Voice Only Package, as well as:
- Access to webchat and text chatbots.
- Click-to-call from websites.
- Integration with WhatsApp Business, Facebook Messenger and Telegram.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Call Center Studio

In Person

Live Online

Webinars

Documentation

Videos

Swiss Franc

QueueMetrics is a call center management solution for large and midsize call centers running Asterisk. On-premise and cloud-based deployments are available, and both database and flat file data storage are supported. QueueMetrics offers call and agent reporting, call performance monitoring and analytics.


QueueMetrics allows users to create customizable reports on call center activities with a focus on contact center reporting. Managers can measure agent activities, business targets and conversion rates in a unified dashboard view.


QueueMetrics features agent reporting that allows team managers to view agent status and activities in real time. This functionality can also be used to listen to live calls and watch agent screens through a virtual network computing (VNC) client.


The software is compatible with most versions of Asterisk. Support is provided via the phone, email, live chat and support forums. Monthly subscriptions and per-license pricing options are available.



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