The interface makes it easy to set up. Live transfer is extremely useful.

As a nonprofit that does client service, we use this to follow up with clients on a weekly basis. It has saved us so any man hours and the clients like have the gently reminders.

It results in unwanted marketing emails to people who aren't potential customers.

Lots of great data points, post campaigns, and great reports. Online login and setup is great when working remotely.

Our lead managers who use this tool complained that it was difficult to track conversations. They felt that the inbox wasn't as user-friendly.

One major complaint is when trying to export the data.

The voices for type-to-speech are pleasant, easy to understand.

The only disadvantage is the unwanted mails and texts which seems to be unwanted users. Other is the slow customer service that annoys alot.

Of course this does a great job at making robo call campaigns; easy, quick and very effective.

We used it for about a year then found a product that better suited our company. It was helpful during the transition from Manual calling to automatic calling.

Easy to use and feature rich, we've grown to absolutely love it.

Our out-bound callers were on-boarded and using the program in minutes. The reporting and call recording was very helpful in getting input form our prospects and for caller training.

Overall it is amazing if dont consider its customer service.

Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.

Therefore we can enter notes directly in the system. It is easy to use and the customer service is great.

Apparently CallFire has deprioritized this tool, so they no longer officially support it. We've had accounts for years so we are grandfathered in, but this is problematic to me for our future use.

It allowed for calls to be sorted and weeded through giving you good leads also it record's your phone call. Which is good for training and helps me with customer satisfaction.

The feature that makes it different from others is the usability as it is quite easy to use and install. The call tracking and recording is much better.

This software was very easy to use. Did not have many features.

I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too.

CallFire has allowed us to get employees with little experience with call center programs up and running in a short period of time. Customer service was also very responsive.

Best tool for mass communication that is cost-effective and easy to use. You can reach your customer base at the touch of a button and get whatever info needed to scale or improve your business.

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

Queuemetrics it is a tool very easy to implement and use in any call center, and the dashboard on real time is amazing to evaluate the performance of all campaigns.

A comprehensive suite for Asterisk based call centers with integration capabilities.

With the release of 19.x Queuemetrics really stand out with initiative & response web interface and improved reporting structure.

Easy integration with Asterisk, easy to use and stable.

Agents in my call centers are using a lot of other applications and screen space is scarce. For outbound, no automatic wrap-up, not even 1 second.

I like the realtime & wallboard features that help call center manager to monitor the on going activities in call center.

Great for intraday & day of the week analysis; Simple and very easy to use.

Very, very,  very bad user interface. For example, they use like 10% of screen space to put their logo.

QM is an excellent operations tools, but also provide a great help in selling the overall solution to prospects.

Capabilities of integration with CRM or other applications in some cases are very useful. Installations on premises, in the cloud, joint or separate installations with Asterisk.

The product is easy to install and to be used by agents and supervisors, versatile to operate and simple in its integration with other software.

We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good.

The general impression is that the software is very accurate and reliable, in a way that is methodical and quite Swiss.

Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user.

The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing  & listening to call logs has never been this easy.

Best thing about Queuemetrics is it just gets the job done with no hassle.

Ease of use, reliable software, never crashes. It is functional as it is modular and you can add bookmark functionalities for example.

We like Queuemetrics Live, its incredibly easy to set up and run with.

There are some restriction in buildings very customized report, but the Loway development team provide such a service.

As callcenter experts we are now able to provide all the features our client requires and more and in a relatively short amount of time which makes a significant advantage in this market.

US Dollar

CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. The main functions of the app include text messaging, voice broadcasting, cloud call center, IVR, call tracking and a developer API. It provides calling agents with customer history and keeps notes in one interface by integrating Excel and CRM spreadsheets in the cloud. It supports unlimited call transferring and provides real-time reporting options.


CallFire also let users record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees.


CallFire also provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes. Other IVR features include phone surveys, call routing, call recording, auto-attendant, results tracking and analytics.



LongDescription

Call Transfer

IVR/Voice Recognition

Voice Mail

Auto-Dialer

Lead Distribution

Multi-Campaign

Call Recording

Call Logging

Call Center Management

Call Disposition

Progressive Dialer

VoIP

Call List Management

Call Routing

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Survey/Poll Management

Call Scheduling

Inbound Call Center

Call Scripting

Phone Key Input

Hotkeys

Multiple Scripts

Predictive Dialer

Caller ID

Computer Telephony Integration

Knowledge Base Management

Telemarketing Management

Conversion Tracking

Keyword Tracking

Dashboard

Manual Dialer

Multiple Parties

Power Dialer

Open Database Design

Reporting/Analytics

Voice Customization

Preview Dialer

Customer History

Call Monitoring

Call Tracking Metrics

Campaign Management

Data Management

Windows 10

LITE
$99 /month
2500 minutes/texts

STARTUP
$199 /month
5500 minutes/texts

PRO
$599 /month
20000 minutes/texts

Pay as You Go: 
5 cent per minute/ text

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CallFire

Webinars

Documentation

Videos

Swiss Franc

QueueMetrics is a call center management solution for large and midsize call centers running Asterisk. On-premise and cloud-based deployments are available, and both database and flat file data storage are supported. QueueMetrics offers call and agent reporting, call performance monitoring and analytics.


QueueMetrics allows users to create customizable reports on call center activities with a focus on contact center reporting. Managers can measure agent activities, business targets and conversion rates in a unified dashboard view.


QueueMetrics features agent reporting that allows team managers to view agent status and activities in real time. This functionality can also be used to listen to live calls and watch agent screens through a virtual network computing (VNC) client.


The software is compatible with most versions of Asterisk. Support is provided via the phone, email, live chat and support forums. Monthly subscriptions and per-license pricing options are available.



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