PIssed Off Cancelling Service Due To Too Many Technical Issues & Lack Of Support To Make It Work.

As the business is in B2C, mobile calls included was a must-have in our purchase process. The setup was very practical and their support team was very helpful.

No real problems with it. Configuring the call routing takes a bit of work.

Frustrating to say the least, I have Sales People that are not located in one office, but all over the world.

Our experience is very positive and if there is an issue it is resolved quite quickly.

Quality and Support, we tried many solutions before, but the Nuacom Platform and the Portal fitted the best for our needs.

The original was a bit more difficult with less features.).

Easy set up due to strong onboarding/ Customer service. Integrates with many tools we use for our sales and support functions.

Nuacom is possibly my favourite thing of the year 2020, thanks guys for making an otherwise difficult year in business much better :D.

The level of customer service really has been second to none and the guys delivering it are very knowledgeable and competent in their job.

The back end is extremely user friendly with almost full control over every aspect of the system without the need to contact support.

Great cost saving and customer support with accessible helplines.

Their Hubspot integration was also a big plus. The Call quality is also great with our Wifi connected laptops.

Excellent, responsive, thorough, professional. Robust low bandwidth employment system.

The call quality is excellent. The team at Nuacom are superb to work with.

Excellent quality calls with major cost savings.

The marketing facilities are excellent, the option to record conversations for training is very good.

Queuemetrics it is a tool very easy to implement and use in any call center, and the dashboard on real time is amazing to evaluate the performance of all campaigns.

A comprehensive suite for Asterisk based call centers with integration capabilities.

With the release of 19.x Queuemetrics really stand out with initiative & response web interface and improved reporting structure.

Easy integration with Asterisk, easy to use and stable.

Agents in my call centers are using a lot of other applications and screen space is scarce. For outbound, no automatic wrap-up, not even 1 second.

I like the realtime & wallboard features that help call center manager to monitor the on going activities in call center.

Great for intraday & day of the week analysis; Simple and very easy to use.

Very, very,  very bad user interface. For example, they use like 10% of screen space to put their logo.

QM is an excellent operations tools, but also provide a great help in selling the overall solution to prospects.

Capabilities of integration with CRM or other applications in some cases are very useful. Installations on premises, in the cloud, joint or separate installations with Asterisk.

The product is easy to install and to be used by agents and supervisors, versatile to operate and simple in its integration with other software.

We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good.

The general impression is that the software is very accurate and reliable, in a way that is methodical and quite Swiss.

Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user.

The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing  & listening to call logs has never been this easy.

Best thing about Queuemetrics is it just gets the job done with no hassle.

Ease of use, reliable software, never crashes. It is functional as it is modular and you can add bookmark functionalities for example.

We like Queuemetrics Live, its incredibly easy to set up and run with.

There are some restriction in buildings very customized report, but the Loway development team provide such a service.

As callcenter experts we are now able to provide all the features our client requires and more and in a relatively short amount of time which makes a significant advantage in this market.

Euro

NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-attendant, conferencing room, number porting and more. The centralized platform allows supervisors to maintain wallboard of agents' activities and record inbound and outbound conversations in compliance with GDPR regulations to improve outcomes.


Key features of NUACOM include call queue management, analytics, encryption, user localization, performance tracking, and data monitoring. It includes a smart call transfer functionality, which lets employees forward calls to a specific agent or a group and manually or automatically switch calls from desk phones to mobiles. Additionally, the IVR design tool enables administrators to configure greeting messages, menus or call workflows and record crucial data including custom call ID, number-name, phonebook and more.


NUACOM uses API and Zapier to integrate with several third-party applications such as Salesforce, Hubspot, Pipedrive, Agile CRM, amoCRM, Streak and more.



LongDescription

Real Time Analytics

Call Duration

Call Volume

Call Transfer

Inbound Reporting

Access Controls/Permissions

SMS Messaging

Employee Directory

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Communication Management

Call Recording

Call Logging

On-Demand Recording

Call Center Management

Call Disposition

Unattended Call Management

VoIP

File Transfer

Call Routing

Multi-Location

Virtual Extensions

Call Queues

Recording

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Outbound Call Center

Mobile Access

Survey/Poll Management

Real Time Data

Inbound Call Center

Ring Groups

Customizable Caller ID

Phone Key Input

Hotkeys

Virtual Call Center

Call Reporting

Queue Management

Unified Communications

Call Conferencing

Predictive Dialer

Caller ID

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

SMS Marketing

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Multiple Parties

Outbound Reporting

Real Time Reporting

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Monitoring

Who Answered Log

Voice Customization

Call Tracking

Purchasing & Receiving

Call Monitoring

Archiving & Retention

Third-Party Integrations

Campaign Management

By-Extension Reporting

SIP Trunking

Automated Attendant

Commenting/Notes

Call Tagging

Pre-recorded Messages

Online Voice Transmission

Quality Management

Surveys & Feedback

Softphone

User Management

Lead Capture

Performance Management

Customizable Reports

Activity Tracking

SSL Security

Single Sign On

Agent Interface

Auto-Dialer

Integrations Management

Automated Routing

Progressive Dialer

Data Import/Export

Call List Management

Text to Speech

Voicemail Transcription

Call Scripting

Role-Based Permissions

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

NUACOM

Live Online

Documentation

Videos

Swiss Franc

QueueMetrics is a call center management solution for large and midsize call centers running Asterisk. On-premise and cloud-based deployments are available, and both database and flat file data storage are supported. QueueMetrics offers call and agent reporting, call performance monitoring and analytics.


QueueMetrics allows users to create customizable reports on call center activities with a focus on contact center reporting. Managers can measure agent activities, business targets and conversion rates in a unified dashboard view.


QueueMetrics features agent reporting that allows team managers to view agent status and activities in real time. This functionality can also be used to listen to live calls and watch agent screens through a virtual network computing (VNC) client.


The software is compatible with most versions of Asterisk. Support is provided via the phone, email, live chat and support forums. Monthly subscriptions and per-license pricing options are available.



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