This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.

Talkdesk is fairly easy to use and offers a significant amount of customization and robust functionality. The user experience is quite intuitive and overall it operates consistently.

For it is the best in its field it is definitely above other software of the same kind and its price is quite affordable for the work it does.

The ease of use is great - there is no time needed to train new staff, you can log in and start working/calling straight away. The integration with CMR was easy too.

I love talkdesk and would recommend  it to my other friends in similar companies that I am in.

An amazing app with the best customer support out there. Their team is excellent.

There are some features that cannot be customized by the end user and must be modified by support personnel, this can be frustrating at times.

Having a dashboard so visibly appealing and easily usable is fantastic.

When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating.

What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce.

I really enjoy talkdesk's admin panel,  it is very easy to work with and their support is amazing.

TalkDesk took me from 4 independent systems into one. Not only did it provide an improved end-user experience but it improved efficiency significantly which has directly lead to FTE savings.

Love how easy it is to use and the fact that its easy to go back and listen to the calls that are recorded, as well as easy to share.

Ease of use, integration with Autotask, Slack and Infusionsoft, click to call feature, value for money.

It has good customer service and the software is certainly user friendly. Its simple compared to other software and systems that we've used.

I love the ability that we can integrate Talkdesk with Zendesk. This makes documenting tickets significantly easier.

Excellent application for the business case that it serves. Most importantly, the support is fantastic.

Talkdesk is easy to use and grow with as a business. It has some amazing features that streamlines workflows for our team.

The ease of use of Talkdesk is the best. It is very user friendly and easy to navigate different functions.

Simple to use, many settings to get the best IVR, simple Salesforce integration, powerful custom object in Salesforce.

Talkdesk offered us the perfect solution where we  received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.

Its hard to toggle between web & widget mode and an error often occurs. I think the app gets confused about what I'm trying to do.

There are some bugs that come up every once in a while that are sort of annoying.

I hate having to click more than I need to just to make a call, and it burdened me when I was trying to power down my list.

Sound quality is superb and I love how straightforward/easy it is to interact with the interface.

I think it is the best company out there because they do it right and clearly see their employees as assets.

So I've had a few times where clients try to call me but talkdesk on its own went offline without notifiying me and I missed the calls.

Good product, always improving, good customer service, easy to rollout and administer.

While I would like to see some changes to StudioFlow and other Administrator functions TalkDesk still offers one of the best VoIP systems currently available for the price.

I like the ease with which I can manipulate the reporting dashboard. I appreciate the fact that I can customize it to fit my needs.

The best feature for me is the Salesforce integration.

We love the ease of use and reliability of the software.

I like that this software is easy to navigate and I usually have a reliable connection with whomever I am on the phone with.

The inability to add a call on the other line without it being a transfer, the inability to access settings while in a call, inability to add notes to a call while doing a warm transfer.

Reasonable pricing model that supports our needs.

The feature set is quite robust and you have the ability to connect it to almost any SIP service you like (which is great for users who have their own SIP server).

This is a great tool for the at home employees that allows us to take calls from our home computer.

Well, we choose this route to get away from paying several hundred on desk phones. Loved the money saved for the business.

The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating.

You can experiment unexpectedly closed because of the product have error in response time.

The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support.

What I like most about Bria is how easy it is to use.

Bria is a great VOIP calling tool because it has a formidable stability and hardly any connection problems in the calls. Generating a satisfaction by using and integration with other software.

My expirence with Bria is terrible, Bria is unreliable and support terrible.

The customer service was great to work with. Call recordings were easy to find.

Processing, ease and good communication, it works great on mac os and windows integrated very well.

Can be used with multiple types of devices, e.g. Computers, mobile phones. Has friendly User Interface hence very user friendly.

I have been using this software for over 2 months and it is easy to use and has great quality for inbound calls.

Unfortunately, we seemed to have some issues with pairing with some computers. We also experienced drop calls.

Often I find myself getting multiple calls coming in at once, or my calls will drop randomly.

Bria is a well featured VoIP soft phone and I like that it integrates with many different providers out of the box.

Nice interface, comparable to the competition, and is easy to setup and configure. Audio and Video qualities over the call have been taken care of pretty good.

Minimalistic layout, simplified tools for the novice use, seamless integration with VoIP services. Customer service outstanding.

Customer support is difficult to reach and response for the cloud hosted version was not satisfactory.

The aspect I liked the most of Bria software is the ease as to which the set up took place. After the download, information was easily entered and call were ready to be taken.

The call quality is clear, works as designed and I have not had any bugs using it at all. Works great for incoming calls.

They did not play well together. Everyone from users, helpdesk, and system admins did not approve of this software.

SOmetimes connection gets bad and all of a sudden line gets disconnected I have to call the customer back.

The first feature that drives me crazy is that the keys on the application will move. I may be on a call or trying a second number after dialing a first and the application's  keypad will move up.

Very easy to use and very easy configuration and can set up more than one profile smoothly.

Easy to use and very intuitive to make a SIP configuration, support G729.

This is my favorite phone software for helping our customers at Kalos Services Inc.

Bria has help me make phone calls for customers and helped them with what they need.

I don't like that Bria limits the number of devices per user so much, I use phone, laptop, desktop and home PC which means I have to juggle my logins.

Bria is a good softphone, it works well and has a very simple interface.

I would say that our experience with Bria was excellent, except purchasing non-compatible headsets ate into my budget - Not Happy.

However, it did not work well for us in the long run due to dropped calls.

US Dollar

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on customizable data.


Talkdesk displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time so they can personalize their conversations. The system automates tasks so a new profile is created whenever a new contact calls. When a call is missed, Talkdesk sends an email containing call data, a voicemail recording and a transcription. Managers and agents are also able to make data-driven decisions with call monitoring, call recording, and real-time and historical reporting.


The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month. Support is offered via knowledge base, email and phone.



LongDescription

Support Ticket Management

Real-Time Analytics

Call Tagging

Call Transfer

Customer Surveys

Quality Management

Performance Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Leaderboards

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Customer Database

Call Recording

Call Logging

Integrations Management

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Progressive Dialer

Data Import/Export

VoIP

Call List Management

Call Routing

Process/Workflow Automation

Call Queues

Text to Speech

Recording

Contact Management

Customer Experience Management

VoIP Connection

Help Desk Management

Outbound Call Center

Answering Machine Detection

Lead Management

Real-Time Data

Performance Metrics

Voicemail Transcription

Inbound Call Center

Call Scripting

Phone Key Input

Hotkeys

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Real-Time Notifications

Unified Communications

Call Conferencing

AI/Machine Learning

Multiple Scripts

Workflow Management

Predictive Dialer

Real-Time Updates

Caller ID

Call Screening

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Telemarketing Management

Real-Time Chat

Chat/Messaging

Interaction Tracking

Manual Dialer

Multiple Parties

Customer Journey Mapping

Alerts/Escalation

Real-Time Reporting

Open Database Design

Reporting/Analytics

Contact Database

Monitoring

Scheduled Recording

Automatic Lead Distribution

Voice Customization

Video Conferencing

Workforce Management

Call Tracking

Customer History

Tagging

Purchasing & Receiving

Call Monitoring

Archiving & Retention

Third-Party Integrations

Callback Scheduling

Mac OS

Web browser (OS agnostic)

Windows 8

More information on pricing tiers can found at www.talkdesk.com/pricing

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Talkdesk

In Person

Live Online

Webinars

Documentation

Videos

Bria is a softphone and Unified Communications solution developed by CounterPath. With Bria, businesses can provide their employees with the means to take business-line calls on the go and work remotely from both desktop and mobile. Additionally, features such as presence, messaging and video conferencing are available to facilitate day-to-day collaboration.


While Bria does not come with a VoIP service, Bria integrates with market-leading VoIP providers and PBX/call servers that supports SIP. Bria is ideal for businesses who have already invested in a premise-based call server and are looking for mobility, or the ability to migrate to a cloud-hosted solution.


Bria is available in three solution offerings: Solo, Teams, and Enterprise. Bria Solo targets single users seeking a straight-forward, feature-rich softphone on mobile or desktop. Bria Teams focuses on providing internal team or small business communications, including additional collaboration features like screen sharing and virtual meeting rooms. Deployment is streamlined in Bria Teams as settings are configured and provisioned from the cloud via a user-friendly web portal. Lastly with Bria Enterprise, businesses can scale beyond 100 users and access additional features such as active directory integration, more granular configuration settings, and on-premises hosting.



User Management

Caller Profiles

Two-Way Audio & Video

On-Demand Webcasting

Single Sign On

Communication Management

Call Disposition

Presentation Streaming

Private Chat

File Transfer

Bria offers annual pricing plans
•	Bria Solo free - $0
•	Bria Solo - $2.95/user/month
•	Bria Team Standard - $4.95 /user/month
•	Bria Team Pro - $9.95 /user/month

Talkdesk vs Bria

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