My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.

We also can have a piece of IT equipment email a ticket into Boss when there is an outage. There are a lot of little integrations like these two examples that extend the usefulness of the application.

The Dell integration for warranty information on assets is awesome. Looking forward to HP integration as well.

All Current system cons (current system on its way out in months though): the need to know SQL; system lags.

You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers.

Very good features out of the box for the price.

Overall, a good product and I will recommend to others to try the free trial and see what you think.

Also, their staff has always been very friendly and helpful, which is very important when considering vendors, in my opinion.

The UI is better than some of the other ticketing systems I've used.

User interface is very friendly and easy to navigate. Able to use single sign-on which is a plus.

We use BossDesk for our helpdesk solution as well as Asset Management as well as  Self help point for our customers. The support staff is exceptional and makes setup and troubleshooting super easy.

The software does exactly what we need. Great ticketing system, combined with very good inventory control tools.

Fast, easy and intuitive. I really enjoy using this product for managing my tickets.

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

Over the years BOSS Solutions Suite  has been a great assess to our department for keeping up with user's problems and solutions.

Probably most helpful is the ability to create and track service tickets all from emails. For those users who are a bit more saavy the web interface is great and provides a more robust experience.

It is fairly difficult to use the wizard to create reports.

Being able to create templates for certain tasks so that it auto-fills the bulk of the information is a great time saver.

Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access.

I feel confident that this software is going to be an excellent go-to for all our asset management needs, as it now is for our Helpdesk needs.

It is a great value for the price. Also there is not the normal yearly increase you see with other software vendors.

The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful.

Explore the SQL code exposed in their reports in order to build your own reports.

The installation experience was easy, set up was intuitive, and they continue to make improvements with every iteration.

We have been using BOSS for over 10 years and love the consist improvements the BOSS team is always making. They provide great customer service.

Reporting is still very basic and limiting and needs some serious work.

The experience has been great, the staff at Boss is awesome and I have recommended them a number of times.

We use the software for our helpdesk and asset management solution. Both features are robust and easily customizable.

I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over.

The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.

Cost friendly and efficient application for helpdesk and asset management.

I love when I join a pc to the domain BOSS grabs that pc and its information like the serial, model, & etc.

Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports.

A wonderful support staff and wonderful team to work with to get the most out of this product.

Really fantastic product that makes ticket and asset management a breeze.

The Widgets make everything very easy to organize the specific tickets we go through-- We have Helpdesk tickets,Network tickets and Security tickets.

Lack of features, such as not being able to select multiple items in the dropdown. Not being able to customize our own reports, long waits to have reports fixed/updated or created.

Also, it's a great way to access important asset information such as: serial numbers and program installations.

Asset Management is a great tool, knowing all computers & Printers in use on our network. Work order portion connects tickets to individuals as well as the assets.

Missing a few things we had in 3.9. Used to be able to itemize purchases in tickets.

BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.

Support Central's active directory integration gives us real-time data on active workstations and end users in our environment.

From the time we started till now the company has been great to work with. I have even had the [SENSITIVE CONTENT] of the company reach out to me and ask how they were doing.

I solve computer issues remotely with Boss Desk as well as track the work we're doing in the office via walkups. With the use that we need I feel it does an excellent job at fulfilling it.

Being able to test out the system really helped me feel comfortable with our choice to use EHS Insight. I came to the table with a list of must haves.

I am impressed with how easy and inexpensive it is to configure and deploy this cloud based software. It was easy to train end users and the API provided makes integration easy.

Honest with you and do not over promise. Support website is full of great information, easy to search, release notes are great, and product feature requests are easy to submit and track progress.

EHS Insight's ability to thoroughly track events, inspections, audits, and more inside a consolidated platform is one of its notable advantages.

Being able to add safety audits, investigations, and pulling reports. Using the tabs as set up.

It is a good platform for certain types of companies.

Maintaining institutional knowledge and identifying hazards are no longer difficult tasks.

Ease of use, easy of integration with daily activities, EHS Support team.

Price is unbelievable and the core additions that are included are extensive. 30 days free trial really helps you explore the system on your own.

The software is easy to use. The app is amazing and allows users to upload to the site in a matter of seconds.

Once developed and Implemented EHS Management Software is a powerful tool for complete EHS tailored solutions.

I work from an off-line tablet and sometimes forgot to upload my tablet. With spotty wifi, sometimes it doesn't want to upload my audit.

No phone support is a little frustrating, but it makes you be concise with your questions and leaves a paper trail.

Employee integration with Active Directory/Office 365/Single Sign On (Okta/OneLogin) are very beneficial which helps with ease of use. Product has scaled well from test users to 500+ users.

I had the site up and running in less then a week. The feedback from the front line supervisors has been extremely positive.

This software is every bit as powerful as higher priced competitor such as Enablon, Intelex, etc.

When any drop down boxes open, you have to know what is listed to even be able to search an item. It does not display any of the existing items in the dropbox.

This product was very easy to author training for and the feedback upon implementation at the desk level was as positive.

We transitioned in to this product after using another for years. The ease of use and intuitive interface make it easy for both executives and front line blue collar workers.

Fantastic for smaller user base who has a minimally established EHS system. Customer service is very helpful and kind.

The ability to tailor programs to meet specific requirements, with real time measurable and projectable results.

More efficient - more effective. The training management and online training options are mazing and well worth the money.

Lack of support, no manuals, online video introductions are long winded and a time waste for a busy manager.

Some forms do not work right for us since our employees move a lot and do not have centralized database for employee locations. More of our problem to solve.

The reporting piece is what really stands out for our executive leadership. The ability to report (in an easy to understand way) on almost every piece of data entered is amazing.

Excellent overall experience, and feedback from our team.

I have lost some audits in the past, from having to update all the time.

The possibility of having it on mobile is excellent when you are in the field. Your customer service is excellent.

I like the ability to upload multiple attachments at one time when adding training records for employees.

Over the past 10+ years we have have an excellent relationship with EHS and hope to in the future.

Easy to build out and configure without a lot of outside support.

EHS Insight is used in almost every department in our company. We love how easy it is to use and understand.

US Dollar

BOSSDesk ITSM Help Desk Ticketing System  on the Cloud and On Premise
Turning ticket management into an
exceptional customer experience!

With rapidly increasing service requests, is
your company maximizing its investment in
your service management solution? Are your
customers and employees able to use the system
easily... or do they get frustrated and give up?

BOSSDesk is an integrated Help Desk Ticketing System
with Asset Management available on premise or in the cloud enabling your team to process service requests
efficiently and expeditiously. The result? You
provide an exceptional employee and customer
experience.

WHY CHOOSE US
Expandable to serve multiple departments
Service delivery enables the ability to create
relevant forms, workflows, and more
US-based support team
Intuitive user interface
iOS and Android mobile apps

BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.

Address complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love.
Turn Ticket Management into an Exceptional Customer Experience with BOSSDesk.

LongDescription

Commenting/Notes

Support Ticket Management

Surveys & Feedback

User Management

Barcode/Ticket Scanning

Request Assignment

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

SMS Messaging

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

Change Management

Single Sign On

Project Management

Approval Process Control

Rules-Based Workflow

Procurement Management

Knowledge Management

Communication Management

Customer Database

Scheduled/Automated Reports

Change Planning

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Template Management

Data Import/Export

Call Routing

Problem Management

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Audit Trail

Configurable Workflow

Mobile Access

Cost Tracking

Dashboard Creation

Inventory Tracking

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Change Tracking

Service Level Agreement (SLA) Management

Availability Management

Customizable Templates

Issue Tracking

Inbox Management

Macros/Templated Responses

Interaction Tracking

Dashboard

Audit Management

Alerts/Escalation

Real-Time Reporting

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Widgets

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Supplier Management

Customizable Forms

Requisition Management

Incident Management

Approval Workflow

IT Asset Tracking

Essential version costs $ 19 per agent / per month / billed yearly 
Professional version costs $ 39 per agent / per month / billed yearly 
Enterprise version costs $ 69 per agent / per month / billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

BOSSDesk

In Person

Live Online

Webinars

Documentation

Videos

EHS Insight is a cloud-based environmental health and safety (EHS) and quality management solution. It helps clients track environmental effects, manages security and risks and ensures compliance with requirements.

EHS Insight offers modules for incident management, audit management, monitoring business performance, tracking environmental impact, risk management, quality management and behavior-based safety. These modules can be purchased together as a suite or subscribed to independently.

EHS Insight provides offline access to users who are working in remote locations with intermittent network connectivity. It provides centrally managed application and a common database. Clients can also access the solution through their Android or iOS devices.

EHS Insight helps users in audit management and generates a report with notes, action items and photos. It uses checklists for audits and inspections such that all aspects of a compliance program are in effect. Users can visualize data related to audits and inspections and identify areas that need the most attention. Support is provided via email and phone.

BOSSDesk vs EHS Insight

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