ACS vs TouchPoint

RATING:

3.9

(126)

ACS has 126 reviews and a rating of 3.93 / 5 stars vs TouchPoint which has 242 reviews and a rating of 4.31 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.9 (126)
4.3 (242)
Ease-of-Use
3.5 / 5
4 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
August 29, 2023
June 15, 2023
Pros/Cons
  • Pros

  • The best aspect of ACS is that it can hold and track a massive amount of diverse data. You can track all of the things you would expect in a database like names, contact info, birthdates, etc.
  • It seems to be a great place to store all kinds of information.
  • Cons

  • I have had to call ACS to have them walk me through how to do such reports as doing so is in no way intuitive.
  • There is no way for the congregation to interface to the database to maintain their own information. This package puts a huge burden on the administratoe to keep it all up to date.
Read all user reviews
  • Pros

  • Ability to send and track mass emails. Great for organizing church members.
  • So glad someone recommended TouchPoint to us. It is the best option we found and the pricing is VERY reasonable.
  • Cons

  • The only negative is that some of the features can sometimes be difficult for some people to understand how to use them.
  • The formatting of e-mails, especially with images, is limited.
Read all user reviews
Pricing Range
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos