We still have money missing. A lot of features there isn’t a way to undo.

I will say the owners sometimes have trouble signing in, or remembering user name or password and we have to reset that on our end.

Another bug that we have been waiting over 1 /12 weeks for them to fix. Their support is the worst I have ever experienced in the IT world.

The software is intuitive and very solid. Tons of features, more than one could possible use, which is great.

I have found this product to be user friendly and allows us to better serve our communities.

We needed something to work with our existing association management software and FrontSteps has working perfectly.

In a short amount of time, we have transformed the overall user experience for our company, yielding positive results.

The worst Product and Support I have ever experienced.

Communication is extremely poor, i find myself every week sending emails with no response, i mean NO response.

The websites we use for our associations have many benefits, and saves the associations money for distributing newsletters, flyers, etc. which is always a good thing.

Ease of Integration with TOPS One and synchronization with  back office functions.

Frontsteps is a great company with professionals who are dedicated to their craft. Always responsive and friendly, I look forward to working with them for a long time to come.

FrontSteps has been very helpful and timely in resolving support questions.

Easy to use and the technical help and customer service are great.

Any time I have reached out to the IT Help Desk they were awesome. This is a great software program and the people behind it are even better.

As the administrative person utilizing this Frontsteps for Association websites, I like the ease of the functions to get done what I need.

There are constraints that do not allow the end user flexibility in undoing or removing  an entry or repairing a mistake.

It allows for many options and different processes that allow the user to perform their job. Another aspect I enjoy is the integrated accounting within the Caliber.

I have been handed over the website without any formal training and do find it difficult to navigate the back end of the site at times.

Lack of response from customer service. Videos supplied didn't work.

Again, being charged a large fee to pay dues seems outrageous to me, again, not sure if this is a fronts steps issue or not.

The files section is not use friendly either. You are unable to drag items/documents from 1 file to another.

Frontsteps is a crappy software package. It is very limited in terms of customizing, they change features without telling clients, their service is bad, and they do not backup their servers.

From an End User Prospective Failed to meet Expectations.

The interface is extremely poor. Naming of menu items and submenus make no sense.

The instructions and how to videos are out dated and no timeframe to update. It’s difficult to speak to a real person, especially with the financial support.

My experience has been a good one. Always helpful and on top of things.

Fairly easy to use although there was no training.

Great place for community to use all tool to communicate with Condo Board of Directors. It as helps BOD to send out bulletins to the community with ease.

Now they don't answer the phone, you leave a message, and/or you submit issue via e-mail and it takes one week before you hear back from them.

Great company, great innovation, the employees are always pleasant.

It has a very robust preventive maintenance module, and a strong PM program is the key to success in any facilities department.

Sprocket meets our needs very well. We are particularly happy with how it organizes our maintenance workflow by auto-dispatching service requests to the appropriate technicians.

You can talk to a programmer, if needed, on your first call. Sprocket software and technical support costs are very reasonable compared with most CMMS programs.

We lost a contract for service (HVAC) due to a lack of documented time and material. Dematic Sprocket has provided the tool for recording technician time and material costs.

Mobile app has add no upgrades for over a year. This has meant no fixes to known bugs nor addition of enhancements.

Leadership has been able to increase production and see where we need to add or remove Tech's based on workload projection. Equipment is operating better now that there is better record keeping.

We originally choose Sprocket because we liked that it was “user-friendly” and versatile, the companies customer support have convinced us we made the right choice.

There is no apparent way to import a large group of PM schedules.

We are pleased with the way Sprocket emails detailed billing statements to our customers each months and downloads financial information into our accounting software. We absolutely love Sprocket.

Sometimes the communicating isn't very clear and things get lost in translation sometimes glitching.

The technical support staff for Sprocket is quick to respond and eager to resolve our concerns as they arise. We are very pleased with the situation.

Preventive maintenance schedules are created quickly and scheduling PM's are an easy step by step process including equipment numbers, location and data tracking along with costs.

The ability to look at the cumulative data in a matter of seconds is outstanding. Our experience with Sprocket has been good.

It seems that whenever a problem or glitch arises, the Sprocket team addresses it immediately.

The import tool is great for mass loading of various database tables like equipment, locations, and requests.

US Dollar

The FRONTSTEPS Community mobile app serves as a powerful tool that establishes a bridge between community management teams and homeowners. The app's user-friendly interface and advanced features allow community managers to optimize their daily tasks, improve communication with homeowners, and reduce stress, ultimately boosting productivity.

With the app's centralized location, community managers can swiftly respond to homeowners' requests, assign tasks to team members, track progress, and access crucial data. The app ensures seamless operations and efficiency, so that everything runs smoothly without a hitch.

Homeowners can leverage the app's abundance of resources and information available at their fingertips. They can keep up with community news and announcements, pay bills, report issues, and communicate with management teams, all through their mobile device. The app's smart chatbot feature is also a convenient tool that provides instant answers to homeowners' inquiries, 24/7, without having to wait for office hours or speak with a live representative.

Overall, the FRONTSTEPS Community mobile app is an essential technology for any community that seeks to upgrade their management processes and offer an exceptional experience to their homeowners and management teams. By adopting this technology, communities can reclaim their time, focus on more important tasks, and provide homeowners with efficient and convenient communication channels, leading to their satisfaction.

LongDescription

Member Communities

Work Order Creation

Committee Management

Payment Processing

Dues Management

Financial Management

Portfolio Management

Listing Management

Customer Database

Job Management

Calendar Management

Member Database

Scheduling

Contact Management

Lead Management

Email Marketing

Property Database

Election Management

Membership Management

Maintenance Management

Tenant Tracking

Fundraising Management

Residential Properties

Event Management

Work Order Management

Billing & Invoicing

Tenant Portal

Website Management

Chapter Management

Document Management

Member Portal

Owner Portal

Member Directory

For Property Managers

General Ledger

Online Payments

Financial Reporting

File Management

Electronic Payments

HOA Violation Enforcement

Recurring/Subscription Billing

Document Storage

Access Controls/Permissions

SMS Messaging

Bank Reconciliation

Credit Card Processing

Transaction History

Communication Management

Template Management

Accounting

Email Templates

Self Service Portal

Client Portal

Real-Time Notifications

Activity Dashboard

Inspection Management

Reporting & Statistics

Customizable Templates

Expense Tracking

Customizable Branding

Member Communication

Reporting/Analytics

Third-Party Integrations

Maintenance Scheduling

Task Management

Please contact FRONTSTEPS for pricing details. 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

FRONTSTEPS

Live Online

Webinars

Documentation

Videos

Dematic Sprocket is a cloud-based enterprise asset management (EAM) solution that caters to businesses of all sizes across various industry verticals. Users can range from a single facility site to a multi-facility deployment spread across a large geographic area.


Industries served include manufacturing, distribution, property management, energy/solar, healthcare, aviation, government/defense, financial and retail. Dematic Sprocket EAM is comprised of various modules including work management, preventive and predictive maintenance, inventory control, inspections, capital asset management, fleet management, reporting and analytics and Sprocket Mobile.


Other key features include an application programming interface (API) for integrations with existing SCADA, ERP and .NET solutions and a customer facing portal for work requests.


Dematic Sprocket offers support via email, phone, online product tutorials and through an online knowledge base.









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