Tracking the cost of work orders and being able to link to assets is great. It gives you the ability to see what equipment you are maintaining the most by hours and dollars.

I guess what I like best is that you can make it work the way you want. The mechanics like that it is so easy to use as well, work orders are easy to assign and complete.

Look for ease of use as well as the ability to modify fields as needed. It is also a good idea to have someone in an IT department look at the system.

It seems when you run into an issue or a needed enhancement, the Maintenance Connection Team listens and fixes the problem.

I dislike the inability to open more than one work order at a time.

It also has a lot of quirks. When things go wrong I will reach out to the support team and they usually have to analyze code to diagnose and correct the problem.

I like the user interface as it is very easy to understand. I love the support and guides as they make learning/troubleshooting easy.

We went from sheer terror to desperate frustration to absolute elation.

I have been very dissatisfied with it. They do not take into account actual uses of the program.

Mike Reiff has been both knowledgeable and innovative with our ongoing installation/systems integration.

Easy to manipulate the data. Reporting is great, lots of options.

We are able to track our inventory which is very cost effective.

Customizable to the user. Mobile friendly application.

The documentation module doesn't work as it should, a user should be able to cut and paste data into the program without losing the formatting of cut and paste.

I love the simple interface the crews use to enter data - TWC. I love the Asset Spec section - flexible and easy to expand.

Customer service is excellent. The reporting feature has a lot of canned reports and is easy to learn how to configure your own reports.

Choose them they're the best. Very flexible and integrates easily.

I highly recommend purchasing this program for any company that needs to track their equipment.

I like the ease of use and how it helps keep track of our assets. We know when to update or maintain certain parts and what should be replaced.

It helps me to have better control and maintenance of our servers.

We are looking at her maintenance needs, this was one of the best applications that we found it was super helpful to use and we really enjoyed it.

It has a lot of modules that are very helpful and the history of assets are such a plus. Scanning parts is easy and helps in our accounting procedures.

Ease of use / strong customer support / many great features and functions. I also like the ability to manage and communicate with Maintenance personnel.

It's very user friendly and I enjoy how it stores the information well for reporting.

They were very responsive during our implementation and they are always responsive with any customer service needs we have.

There will be so much time and money saved overall if the staff is properly trained. Go to the User Conference to connect with like individuals, trade information, and get ideas from existing users.

The Maintenance Connection reporting engine is outstanding.

It is difficult to get the results i am looking for when using reports.

The software is open for the most part and can be customized to your liking. Integration with other software is a breeze, and the customer service is the best we've ever experienced from any vendor.

Extremely dissatisfied with the feedback and the customer service on this in particular.

It has a very robust preventive maintenance module, and a strong PM program is the key to success in any facilities department.

Sprocket meets our needs very well. We are particularly happy with how it organizes our maintenance workflow by auto-dispatching service requests to the appropriate technicians.

You can talk to a programmer, if needed, on your first call. Sprocket software and technical support costs are very reasonable compared with most CMMS programs.

We lost a contract for service (HVAC) due to a lack of documented time and material. Dematic Sprocket has provided the tool for recording technician time and material costs.

Mobile app has add no upgrades for over a year. This has meant no fixes to known bugs nor addition of enhancements.

Leadership has been able to increase production and see where we need to add or remove Tech's based on workload projection. Equipment is operating better now that there is better record keeping.

We originally choose Sprocket because we liked that it was “user-friendly” and versatile, the companies customer support have convinced us we made the right choice.

We are pleased with the way Sprocket emails detailed billing statements to our customers each months and downloads financial information into our accounting software. We absolutely love Sprocket.

Sometimes the communicating isn't very clear and things get lost in translation sometimes glitching.

The technical support staff for Sprocket is quick to respond and eager to resolve our concerns as they arise. We are very pleased with the situation.

Preventive maintenance schedules are created quickly and scheduling PM's are an easy step by step process including equipment numbers, location and data tracking along with costs.

The ability to look at the cumulative data in a matter of seconds is outstanding. Our experience with Sprocket has been good.

It seems that whenever a problem or glitch arises, the Sprocket team addresses it immediately.

The import tool is great for mass loading of various database tables like equipment, locations, and requests.

US Dollar

Maintenance Connection is a multi-site, multi-industry Enterprise Asset Management (EAM)/Comprehensive Computerized Maintenance Management System Software (CMMS) that helps businesses avoid asset failure and reduce downtime. Our user-friendly, web-based CMMS offers comprehensive work order management, preventive maintenance scheduling, and inventory management that can be scaled to your business's needs. 

Industries served:
Agriculture, Alternative Energy, Automotive and Aerospace, Chemical Processing, Construction: Residential and Commercial, Data Centers, Discrete Manufacturing, Education, Energy, Food and Beverage, Government and Military, Healthcare, Machinery, Instrumentation, and Appliances, Medical Device Manufacturing, Metals and Mining, Oil and Gas, Pharmaceutical and Biotech, Process Manufacturing, Telecommunications, Transportation, Utilities.

Base functionalities include complete work order management, preventive maintenance scheduling, Asset Lifecycle Management, inventory & spare parts management, business process automations & notifications, and real-time reporting & dashboards. 


Maintenance Connection’s application can be deployed in the cloud (SaaS) or on-premise and can be accessed from any modern browser, on any modern device (desktop/laptop or smartphone/tablet). Each Maintenance Connection subscription comes with access to a dedicated Account Executive, unlimited technical support, and access to application updates & enhancements.


Maintenance Connection’s CMMS/EAM hybrid is built to be scalable for any organization and enterprise. Application flexibility and configurability play a large part in Maintenance Connection’s appeal to organizations in major industries like manufacturing, healthcare, and energy creation & distribution.



LongDescription

Purchase Order Management

Work Order Creation

Barcoding/RFID

Status Tracking

Customizable Reports

Access Controls/Permissions

Equipment Management

Contract/License Management

Task Scheduling

Key & Lock Management

Customer Database

Recurring Appointments

Job Management

Scheduling

Multi-Location

Facility Management

Audit Trail

Technician Management

Mobile Access

Cost Tracking

Fixed Asset Management

Inventory Tracking

Compliance Management

Real Time Data

Routing

Historical Reporting

Vendor Management

Maintenance Management

Preventive Maintenance

Real-Time Notifications

Service History

For Schools

Asset Tracking

Activity Dashboard

Inspection Management

Parts Management

Alerts/Notifications

Equipment Maintenance

Reporting & Statistics

Reminders

Automated Scheduling

Work Order Management

Job Scheduling

Billing & Invoicing

Asset Lifecycle Management

Facility Scheduling

Inventory Control

Reporting/Analytics

Commercial Properties

Monitoring

Equipment Tracking

Incident Management

Warranty Tracking

Quotes/Estimates

Predictive Maintenance

Energy Management

Third-Party Integrations

Maintenance Scheduling

Document Management

Inventory Management

Calibration Management

Disposal Management

Shipping Management

Depreciation Management

Safety Management

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Subscription license: Recurring monthly or annual fee. Cloud and On-Premise deployments.

Perpetual license: Higher up-front purchase (capital expenditure). Low annual support contract.

Contact Maintenance Connection for detailed pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Maintenance Connection

In Person

Live Online

Webinars

Documentation

Videos

Dematic Sprocket is a cloud-based enterprise asset management (EAM) solution that caters to businesses of all sizes across various industry verticals. Users can range from a single facility site to a multi-facility deployment spread across a large geographic area.


Industries served include manufacturing, distribution, property management, energy/solar, healthcare, aviation, government/defense, financial and retail. Dematic Sprocket EAM is comprised of various modules including work management, preventive and predictive maintenance, inventory control, inspections, capital asset management, fleet management, reporting and analytics and Sprocket Mobile.


Other key features include an application programming interface (API) for integrations with existing SCADA, ERP and .NET solutions and a customer facing portal for work requests.


Dematic Sprocket offers support via email, phone, online product tutorials and through an online knowledge base.









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