Reftab vs Smarthub

RATING:

4.8

(80)

Reftab has 80 reviews and a rating of 4.76 / 5 stars vs Smarthub which has 50 reviews and a rating of 4.18 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (80)
4.2 (50)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
5 / 5
4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 29, 2024
May 6, 2024
Pros/Cons
  • Pros

  • The price of this software is definitely a win.
  • The ease of use, value for the price, and customer support were extremely important when choosing a management system.
  • Cons

  • The lack of report customization and the inability to filter accessories from consumables.
  • The range of labels supported is a little disappointing but they are adding additional labels going forward.
Read all user reviews
  • Pros

  • Ease of use, ability to manage users, assets, rooms and locations. As well as issuing equipment.
  • The support we have from the Smarthub team is always excellent - answering questions, providing solutions and best practice, and listening to ideas.
  • Cons

  • It is more of user-interaction design issue rather than a lack of services available on the platform.
  • It is quite embarrassing having to wait at the counter in a room full of people expecting their equipment loans or returns all watching a circle going round and round for minutes at a time.
Read all user reviews
Pricing Range
$
$
$
$
$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos