All Centerpoint Connect Reviews
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Alana
Verified reviewer
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
We LOVE Centerpoint
Wonderful, we love that Centerpoint is constantly trying to improve and that they have goals and are putting in the work to meet those goals.
PROSPrior to Centerpoint we were using several different software's along with several paper systems. Centerpoint made it possible to replace our paper folders and keep our files organized online. We're also able to keep better track of our leads and ongoing jobs. The team at Centerpoint has also been so friendly and helpful. [sensitive content hidden] is always very quick to respond to our questions/issues. [sensitive content hidden] is a great listener and trainer and works hard to personalize our training and software to match our specific needs.
CONSIt was difficult to understand everything that CenterPoint was capable of at first. We wanted to use Centerpoint to its fullest potential, but we were unsure how to do that. I think a written example of an in-depth workflow would have been helpful. (Including how to "pass" an opportunity back and forth between different team members during the sales portion.)
Reasons for switching to Centerpoint Connect
CenterPoint can do the same thing both of these can and offers much more.
Brandon
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
CRCS review
Great people - always have a response to an issue I can not complain really
PROSCustomer service to help implement the product- and the transition between reports to work orders - all good stuff
CONSHaving to learn a new system coming from FCS and Jobba everyone dreaded the 3rd change
Reason for choosing Centerpoint Connect
Most user friendly- easiest to teach the rest of the company
Reasons for switching to Centerpoint Connect
Many reasons - Centerpoint was most all encompassing/ user friendly I could find in my research for flat roof application that could handle service and production
Steve
Construction, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2024
Some who uses it every day.
Field tech use and data transfer from the field.
CONSNot designed for office use for field dispatch. Maybe would be OK if you have one man / crew going to one job each day.
Nate
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Wouldn't Want To Do My Job Without It!
When we started doing roof service at SHC, I had to make my photo heavy roof condition reports in a word processing program. This resulted in large file sizes that even after compression, would take multiple emails to send to a customer. Not only does Centerpoint save me countless hours in inspection time and report generation, our customers can now access the report 24/7 through the portal.
PROSWe used a couple of other programs before settling on Centerpoint Connect. None of the other programs can even compare with the capabilities, customer service, and continuous improvements of Centerpoint.
CONSThere isn't much I don't like about Centerpoint. The team at Centerpoint is constantly improving the program. Most of the issues I have had have been corrected or made better over the last couple years.
Reasons for switching to Centerpoint Connect
FCS was no longer improving their system. It was clunky and did not meet our needs.
steve
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Steve Cockrell
Great product that is still growing in usage and great staff.
PROSEasyt to use for the pwer of program. THe staff at Centerpoint.
CONSTies to ownership by another roofing contractor.
Reason for choosing Centerpoint Connect
Easy to use and the support fo the staff.
Reasons for switching to Centerpoint Connect
FCS was not as easy to use and their staff was reluctant to training.
Christine
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2024
Centerpoint Connect is great for Roofing Service Companies
We love Centerpoint! It works with all our systems and they are always improving and making changes so that it just keeps getting better over time.
PROSWe love the service side of the program. It is easy to use for the technicians and is seamless going from sales to final invoice. Also, the customer service is awesome!
CONSThe filing for documents and photos needs improvement.
Reason for choosing Centerpoint Connect
Worked best for our service department. We love the invoicing system and the communication with our clients.
Andrea
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Every Service Department NEEDS this program!
The program is stellar, customer support is the best in all the land and the consistent updates from the development side are amazing! Not only the updates they implement, but more specifically, the development team listening to users and making changes that make CPC better for users and ultimately our clients.
PROSService ticket process, from ease of creating a ticket, through the incredible dispatch process and all the way to final invoice. 10/10
CONSNot having a map or clear understanding of how everything worked together, in order to gain an understanding of how to implement for our team.
Reason for choosing Centerpoint Connect
User friendly platform and robust service features.
David
Building Materials, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
This product is a game changer
Centerpoint Connect is user-friendly, intuitive, and dynamic. Our customers love the automated notifications that get sent to them to keep them informed. Everything is easily customizable and I love how you can go back and undo or edit things if you need to. The option to offer customers a login portal to manage their properties is something I'm excited to implement.
CONSKnowing how to run certain calls through the system can be confusing. For example, learning the difference between a ticket, opportunity, estimate, and task and which option is appropriate at what point was confusing to me.
Ken
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
My experience
The thorough nature of the process helps everyone get the right information consistently.
CONSIt takes some time to learn, lack of an app.
Taylor
Accounting, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Fast and effective!
Great experience so far with Centerpoint
PROSThe support team is very fast in connecting with you to solve any issue.
CONSThat you can only delete one contact on a customers account at a time. Would be nice to be able to select multiple at a time and not one by one.
Kendrick
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Centerpoint review
Able to effectively run a service division
CONSIt needs native apps and a better way to build reroof proposals.
Thomas
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Centerpoint Review
I really enjoy using Centerpoint Connect.
PROSCP is easy to use and combines all the functions of our roofing business into one place.
CONSMy one issue with CP is the CRM function could be better.
John
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great Customer service
[SENSITIVE CONTENT HIDDEN] and his team were on top of all our questions, customizations, and continued support and training from day one.
PROSOur team looked at several options prior to choosing Centerpoint Connect. When we looked at all the pro's and con's, looked at the usability, customization, and client portal we knew that Centerpoint was the best choice. Once we started to deal with [SENSITIVE CONTENT HIDDEN] and his team they never let us down.
CONSThe sytem seemed complicated at first, then once we started using it what seemed to be complicated just became second nature. Coming from a completely different system that did not have all the features made it seem overwhelming.
David
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Keep Crushing It
Exceptional, very responsive to any glitches and the customer service is the Best in the Industry.
PROSThe ease of use and integration and most of all the customer service.
CONSQuickbooks integration on projects has not worked.
Renee
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
It Works!
CenterPoint has every feature that you need to be successful in your day to day operations.
PROSJust follow the step by step process and you are on your way. Awesome task and calendar features.
CONSStill on the fence with the Change Order situation.
Reasons for switching to Centerpoint Connect
We needed a CRM that streamlined the Service Department.
Vendor Response
Thank you for the review! Change Orders will have more features coming this Q1, we hear you!
Replied January 2023
Mollie
Construction, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Quick Review
How easy it is to invoice customers and keep track of time.
CONSToo many hidden buttons, take a while to find some things.