To evaluate software such as this, make sure to look at the overall ease of use as well as how it could be improved.

One great feature is the lasso email blast. It keeps track of your open % rate, who opened your emails, and also comes with website tracking that is extremely easy to use.

It is focused on the real estate market which is great for a market focused product. I do real estate part time, so i wouldn't use this all the time.

Overall experience has been okay. I am really looking forward to the increased functionality of the reporting soon.

I like that I am reminded to reach out to customers, and can customize follow up schedules. I like the email templates.

They system has many features to help you maintain and gain a great relationship with the leads that are generated.

Tying in a web form is a joke. There's so many variables in how to do the simplest thing it makes a regular job twice as hard because of poor design layout and GUI.

They have ridiculously long wait times for support and will penalize you if you have to demand them to provide customer service.

The WYSIWYG email templates are just horrible - it's easier to make them in Word and copy the html over into the template.

Good customer support and, once you know how to use it, it has some amazing capabilities, like tracking what clients want. Overall, a great CRM for homebuilding.

I have been impressed by everything so far from the technology, free updates, training, and the simple interface of the system.

I dislike the segmented nature of all the data in this software. The reports it offers at this time are disjointed and make it hard to see the whole picture.

It's really just a mediocre CRM, at best, and horrible CRM, at worst.

Simple features like pagination or more than 20 records at a time.

Easy to use, lots of great features, great looking dashboard, outstanding customer service, and so much more.

Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE.

SmartSupport is easily managed without cutting corners on the user experience.

The fact that I was really unsure on how to get started.

Sometimes, the product can be difficult to navigate and a little confusing.

Ease of use for everyday applications. Anytime I need help it is easy to get.

I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it.

To play around with it to learn the ins and outs. That is the best way to learn.

Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.

This has been a great upgrade from our prior kb solution.

Lasso CRM is a customer relationship management (CRM) solution that helps users capture, follow up, engage and convert prospects into home buyers. Lasso is suitable for diverse residential developments including single family and master-planned communities, urban high-rise condominiums, suburban townhomes and global destination resorts.


The solution helps users manage all aspects of the new home sales cycle, from interest list to occupancy, with tools to capture, track and nurture leads.


The Lasso API lets users create a custom integration between Lasso and other business systems, like accounting and construction management software. Registrant and inventory data can be passed back and forth automatically.


Lasso also offers a user training program with ongoing live and on-demand education sessions.



LongDescription

Contract/License Management

Customer Database

Calendar Management

Contact Management

Opportunity Management

Lead Management

Email Marketing

Performance Metrics

Segmentation

Interaction Tracking

Commission Management

Campaign Management

Sales Forecasting

Document Management

Chat

51-200

201-500

501-1000

Lasso CRM

In Person

Live Online

Webinars

Documentation

US Dollar

Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity.


SmartSupport allows users to create articles with real-time editing, preview, and publishing capabilities. It allows users to upload documents, videos, images, and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging, and more that helps users to find relevant information.


Additionally, SmartSupport offers troubleshooting guides, support content on-the-fly, custom forms, reports and analytics, custom themes, third-party application integrations, and a configurable workflow.


Support is offered via phone and email during business hours on weekdays.



Commenting/Notes

Cataloging/Categorization

Communication Management

Collaboration Tools

Content Library

Full Text Search

Self Service Portal

Content Management

Discussions/Forums

Text Editing

Real-Time Notifications

Reporting & Statistics

Knowledge Base Management

Decision Support

Chat/Messaging

Customizable Forms

Mac OS

Web browser (OS agnostic)

SmartSupport offers several packages - Basic, Pro, and Enterprise - starting at $199.

Lasso CRM vs Enghouse eKMS

User Ratings & Reviews

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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