Yet find anything that I like most about this software.

With that version, it is not possible to edit regular communication. I find that if I discover an error, or need to change information I send out, I have to delete it.

I attribute our success, and continued positive path moving forward to our utilization of Webex. Without it, our communication would become more difficult, break down, and cause negative work flow.

The ease with which we are able to see at a glance our customers overall feeling about our brand.

It is user friendly and if i ever do need assistance i get email responses in a timely manner.

It was a little difficult at first to understand how to use the software. However, once you learn it it is simple.

Webex has created a strong reliable communication path for Employees and Customers. This has made working from home successful, and positive.

Our Employee attendance has improved with the ability to work from home. But none of that would be possible without Webex creating a channel for positive communication and collaboration.

Cloud Cherry is the 3rd company we have partnered with over the years to provide this solution and they are the best priced for the number of features they provide.

Okay survey tool but needs improvement in many areas.

Additional sailent feature provision urges the user to reuse the platform. Very simple platform where one can guage the Customer Delight easily.

Cloud Cherry offered us an easy to use solution that integrated quickly with our CRM system.

The navigation is really confusing and I still haven't figured out where to find things several months after I started using it.

Excellent Communication and Collaborating Resource.

This in turn has helped our customer focus efforts to improve in the quality of communication and information we provide to them.

Overall experience has been great. The customer service is suburb and it is user friendly.

New releases with added functionality are being released regularly which provide useful enhancements. UI is largely easy to use and navigate.

As a company, Cloud Cherry are keen to please and always looking for improvement to help their customers get the most out of an excellent system for the price.

Tracking the condition of unit - report our findings to our board  of directors to assist us with budget requests and approval of funds.

Webex has also made sharing, locating, and disseminating information quickly, and efficiently.

The software has a limitation where more images / creatives cannot be added because it causes the platform to work slower.

Fantastic experience from a committed team. The exemplify what customer care should be.

Enabling customer feedabck and insight into individual stages of the customer journey. CloudCherry customer support service are helpful and reliable when issues arise.

I am trying to solve a marketing problem. So far I have not achieved my overall objectives because, my waiters consistency in using the software is an issue.

Overall great experience and great value for money.

We can only share our satisfaction and recommend zenloop to everyone looking to use the NPS framework.

It gives us great Insights and helps us to further satisfy our customers.

No Salesforce API at the moment, but with the use of Zapier we were able to solve this hindrance.

Features und collecting data is made easy and improving your plattform and processes with valuable feedback is great. Also the Integration guide and the api reference is easy to use.

We would like to delete a rating (wrong recipient.. etc).

The interface is great and the service for onboarding is fantastic. If you have questions or need support the service team is always there for you.

The team responds very quickly when an issue occurs. The tool or better the whole process is very self-explanatory and easy to work with.

As I stated already working with Zenloop is a pleasure. They are probably europe wide the leading cx provider and make our job easier to develop better customer relations.

We want to collect NPS Data with an easy tool to invest less time as possible and focus on our customer reviews.

If I am correct then zenloop supports about 100 languages which is really helpful in our international context.

Easy setup, quick results, visually appealing analytics, gained important insights - love it.

Exceptional UX and ease-of-use, all integrations we required and very little additional workload for our developers. Everything with an amazing price for the package and quality customer support.

Great ease of use, simple but effective product features, excellent analytics to measure and manage customer happiness.

As a young application, there are no really missing features, except the missing mobile applications at the moment.

US Dollar

Webex Experience Management (formerly known as CloudCherry) is a cloud-based customer relationship management (CRM) that helps brands track and improve customer engagement by mapping customer journeys, collecting omni-channel feedback and measuring its Net Promoter Score.


Webex Experience Management features a statistical model called the Customer Delight Meter. This model seeks to quantify customer satisfaction with their experience by mapping each step of the customer journey and gathering feedback at every point.


Users can gather feedback from customers through a wide range of channels and touchpoints, including paper feedback forms, tablet surveys, web surveys, email surveys, IVR surveys and SMS surveys. Webex Experience Management pulls data from all of these disparate feedback channels into a single unified dashboard for deriving insights.


Webex Experience Management can be purchased on a per user basis. Users can take advantage of implementation services, consultancy services and general training.



LongDescription

Surveys & Feedback

Text Analysis

360 Degree Feedback

Access Controls/Permissions

Customer Segmentation

Sentiment Analysis

Knowledge Management

Customer Experience Management

Multi-Channel Data Collection

Survey/Poll Management

Call Reporting

Complaint Monitoring

Predictive Analytics

Dashboard

Reporting/Analytics

Feedback Management

Negative Feedback Management

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Webex Experience Management

Live Online

Documentation

Videos

Euro

zenloop is a Berlin-based SaaS company that offers a CX Action Management platform. 

As the pioneer in Action Management, zenloop enables top global corporations such as Deichmann, Hello Fresh, Tier Mobility, VW group, Kraft Heinz, Jochen Schweizer, and Henkel to boost customer retention, advocacy, and customer value through CX governance and intelligent automation. 

Our Customer Experience Management solution allows companies to collect omnichannel feedback along the customer journey. After clustering and prioritizing insights, our application derives key drivers and develops intelligent action plans to automatically win back churning customers, retain satisfied customers, drive advocacy, and trigger customer-centric innovation.

Unlike Feedback Management applications, zenloop doesn’t simply focus on gathering and analyzing feedback to display insights. zenloop allows its customers to automatically convert such insights directly into workflows that lead to improvements in product and processes, win-back programs for dissatisfied customers, and advocacy plans for satisfied loyal customers.

With zenloop companies can:

- Collect multichannel direct and indirect customer feedback, which is automatically analyzed to provide insights into key drivers (of both satisfaction and dissatisfaction) and customer expectations
- Benchmark data with other companies in the same industry and locations
- Set rules to automatically trigger workflows to react to negative feedback based on customer segments, stage, and industry-specific keywords mentioned
- Set rules to automatically trigger workflows to react to positive feedback and involve satisfied customers in tailored advocacy programs
- Define automatic action plans, manage workflows, stakeholders, and cross-functional project teams to address issues and drive customer-centric innovation after identifying elements that generate friction (either within your product or processes)
- Close the loop with customers by keeping them up to date regarding the progress of transformation initiatives they triggered through feedback
- Monitor and prove the actual ROI of CX initiatives based on the impact of innovation

zenloop can be seamlessly integrated into solutions such as Salesforce, Zendesk, Emarsys and all other common CRM, ERP, e-commerce, or STS systems. 

The platform is designed to serve fully-digital young or well-established businesses at different stages of their customer-centric transformation as well as large corporations with several digital and non-digital touchpoints along the customer journey.

Characterized by an extremely user-friendly interface, easy and fast implementation, the platform guarantees the highest standards in terms of compliance and security.

Webex Experience Management vs zenloop

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