About zenloop

zenloop is a cloud-based customer experience (CX) management platform, which helps businesses improve the retention rate by analyzing the customer's buying journey and collecting feedback through various channels. Features include issue tracking, brand reputation monitoring, trend and revenue impact analysis.

The application enables marketers to gauge customer reactions by designing net promoter score (NPS) surveys and sort positive/negative responses through a conversation system. Using smart labels, teams can identify buyer's feedback, prioritize topics based on label frequency or score and route queries to required teams. zenloop allows managers to track feedback in real-time via dashboard and monitor brand advocacy boosted through online ...


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Supported Operating System(s):

Web browser (OS agnostic)

30 Reviews of zenloop

Average User Ratings

Overall

4.87 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(27)

27

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

February 2020

User Profile Picture

Samiullah from ENSIG

Verified Reviewer

Company Size: 1 employee

Industry: Electrical/Electronic Manufacturing

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2020

Excellent NPS Software Provider

We can only share our satisfaction and recommend zenloop to everyone looking to use the NPS framework.

Pros

We wanted to use NPS as our feedback framework and after trying different options found zenloop which has not disappointed so far. It gives us great Insights and helps us to further satisfy our customers.

Cons

We are very satisfied. We are very satisfied.

Response from Zenloop

Replied February 2020

Thanks for your review. Happy to hear that zenloop provides crucial insights to increase customer satisfaction at your company!

June 2019

Jennifer from Springlane GmbH

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Perfect tool to measure NPS and get important customer insights

Pros

- easy to use and intuitive interface - the possibility to use different types of surveys - shopware plugin to automate the sending of our NPS surveys after an order - integration to freshdesk to ensure a quick reaction of customer feedback - gain helpful feedback from different touchpoints to improve UX, the delivery process, products, packaging and customer support - easy way to share customer feedback with relevant departments by forwarding the incoming feedback in real-time by using smart labels - live-feed for generating high transparency of customer feedback in the company - very helfpul customer support - regular feature updates via email and live webinars

Cons

More than satisfied with zenloop. No major cons. The only thing I would wish for would be to be more flexible in editing the survey when using the email survey send by zenloop.

March 2020

Sebastian from Jonny Fresh

Company Size: 11-50 employees

Industry: Textiles

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

March 2020

Simple data

All fine, progress is visible.

Pros

Most likely ist the business intelligence behind.

Cons

Very often issues with Admin-Frontend. Our internal(initial way of structuring surveys is often not covered.

Reasons for Choosing zenloop

see below

Reasons for Switching to zenloop

flexibility, scaleability

January 2020

Björn from Yournuts.de

Company Size: 11-50 employees

Industry: Events Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Great product, great insights

Pros

Zenloop gives us the opportunity to better listen to our customers and adapt to their needs and wishes. This reduces our churn rates and helps us to prioritize on customer wishes.

Cons

Generally happy but they could offer more integrations.

Response from Zenloop

Replied February 2020

Hey, thanks for your review. We are thrilled to hear that with zenloop you are reducing the churn rate in your company!

July 2018

Anonymous

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Easy setup, quick results, visually appealing analytics, gained important insights - love it!

Gave me good insights into customer thoughts. Zenloop helped my business to understand customers better and attack invisible problems.

Pros

- fair pricing (totally worth the money IMHO) - integrations like zendesk, slack etc. are very handy - the team responds very quickly when an issue occurs - the tool or better the whole process is very self-explanatory and easy to work with

Cons

Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time.