About zenloop

zenloop is a cloud-based customer experience (CX) management platform, which helps businesses improve the retention rate by analyzing the customer's buying journey and collecting feedback through various channels. Features include issue tracking, brand reputation monitoring, trend and revenue impact analysis.  

The application enables marketers to gauge customer reactions by designing net promoter score (NPS) surveys and sort positive/negative responses through a conversation system. Using smart labels, teams can identify buyer's feedback, prioritize topics based on label frequency or score and route queries to required teams. zenloop allows managers to track feedback in real-time via dashboard and monitor brand advocacy boosted through online revie...


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Supported Operating System(s):

Web browser (OS agnostic)

30 Reviews of zenloop

Average User Ratings

Overall

4.87 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(27)

27

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

February 2020

Samiullah from ENSIG

Verified Reviewer

Company Size: 1 employee

Industry: Electrical/Electronic Manufacturing

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2020

Excellent NPS Software Provider

We can only share our satisfaction and recommend zenloop to everyone looking to use the NPS framework.

Pros

We wanted to use NPS as our feedback framework and after trying different options found zenloop which has not disappointed so far. It gives us great Insights and helps us to further satisfy our customers.

Cons

We are very satisfied. We are very satisfied.

Response from Zenloop

Replied February 2020

Thanks for your review. Happy to hear that zenloop provides crucial insights to increase customer satisfaction at your company!

June 2019

Jennifer from Springlane GmbH

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Perfect tool to measure NPS and get important customer insights

Pros

- easy to use and intuitive interface - the possibility to use different types of surveys - shopware plugin to automate the sending of our NPS surveys after an order - integration to freshdesk to ensure a quick reaction of customer feedback - gain helpful feedback from different touchpoints to improve UX, the delivery process, products, packaging and customer support - easy way to share customer feedback with relevant departments by forwarding the incoming feedback in real-time by using smart labels - live-feed for generating high transparency of customer feedback in the company - very helfpul customer support - regular feature updates via email and live webinars

Cons

More than satisfied with zenloop. No major cons. The only thing I would wish for would be to be more flexible in editing the survey when using the email survey send by zenloop.

March 2020

Sebastian from Jonny Fresh

Company Size: 11-50 employees

Industry: Textiles

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

March 2020

Simple data

All fine, progress is visible.

Pros

Most likely ist the business intelligence behind.

Cons

Very often issues with Admin-Frontend. Our internal(initial way of structuring surveys is often not covered.

Reasons for Choosing zenloop

see below

January 2020

Björn from Yournuts.de

Company Size: 11-50 employees

Industry: Events Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Great product, great insights

Pros

Zenloop gives us the opportunity to better listen to our customers and adapt to their needs and wishes. This reduces our churn rates and helps us to prioritize on customer wishes.

Cons

Generally happy but they could offer more integrations.

Response from Zenloop

Replied February 2020

Hey, thanks for your review. We are thrilled to hear that with zenloop you are reducing the churn rate in your company!

September 2018

Alexander from Companisto

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

The most valuable NPS platform out there right now

As we have a lot of transactions during the day and a lot of feedback to collect, we needed an NPS solution that could help us on all ends. With zenloop we received quality customer support. The team really helped us from the beginning to the finish. The platform is exceptionally easy to use and almost no additional friction during the integration. It should be a no-brainer for any e-commerce with a customer focus to start with the zenloop platform

Pros

Exceptional UX and ease-of-use, all integrations we required and very little additional workload for our developers. Everything with an amazing price for the package and quality customer support. Amazing experience!

Cons

I had a great experience overall. In the beginning, we were really looking for an integration with zendesk, but a few days later the zenloop team had it available. Amazing turn-around.