The feedback hits inboxes immediately allowing for an instant response time allowing for quicker deployment/resolutions. I love the new AI feature as well for the initial responses.

Due to lack of wifi and overloaded DAS on gamedays sometimes it does not work well.

It allows our team to help the guest experience as soon as their is an issue, and not having the guest find an employee to then radio for a manager for them to find a solution and enact one.

We identified some bad employees and replaced them within the first month. Our Google reviews skyrocketed within 10 days.

I like the ability to track all customer requests and respond quickly.

On the app it only gives you the initials of who is replying not the entire name. Sometimes hard to know which of my team is replying.

The only downside to any technology is relying on the connectivity of the building.

The ability to actively catch negative customer experiences and resolve them in a timely manner.

It is easy to manage and the best at responding to reviews, solving guest complaints immediately, and encouraging 5 star google reviews.

Finding out problems in real time helps us keep our members happy and heard.

I love the automated AI responses-- makes things a lot easier sometimes.

I like how fast you can respond to guest and the feedback we get from fast responses.

How easy it was to not only find out about issues that our customers have in real time but also how to generate positive reviews from happy customers.

Some nights get some useless feedback, that just clogs my email.

Amazon is a very detailed, organized, easy to use gathering for worldwide companies and individuals to market, buy, sell, and offer comparisons and options with ease.

Poor migration capabilities (from EU to IN datacenter).

A lot of options to accomplish my Customer Relationship tasks, easy of use and customization option according to my needs.

It can connect with hundreds of other apps and software through API feeds. This is very important to me when I need data to be sent in various places.

Overall it was a good experience. Hoping to use in the future again.

Zoho is easy to use and it creates user friendly profiles that are perfect for mamaging a small or large business.

Customer service is terrible, hidden fees, confusing.

Overall very good experience, works as advertise with good customer support as needed.

Multi channel communication, follow up and reminder, easy to use , customization capabilities. This tool help me to connect with customers on daily basis.

Zoho CRM PLus is the best software, you should go for.

Zoho has it all- simplicity, features, organization. I like how they integrate all features and still stayed simple and easy to use.

For example, I wanted it to add filters and other applications and found it quite difficult to do so. If I can add those additional features, it would cost me.

What I like most is that it does pretty much everything important Salesforce does but at half of the price.

Awesome software that is available free of charge. This software allows businesses to organise their lead data very easily.

We have used Zoho for over 5 years, and have also tried other CRM's during that time. We keep coming back to Zoho as it provides the best overall solution.

Amazon has been a typically used online shopping, shipping and entertainment option I’ve used daily for years. It’s easy to use, enjoyable, and well designed.

I like the far reaching functions of the many Zoho softwares that can be integrated together.

I appreciate the ability to send mass emails, create tasks and reminders and manage my customers at a decent price.

I absolutely love the pricing structure. Its very affordable, even for micro businesses.

The ease of implementation and user interface. Features are impressive.

This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met.

The overall experience is Excellent, as it is very easy and convenient and budget friendly.

Zoho is a great overall CRM and I am happy to use it.

Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.

Easy to use - essentially it appears as a less expensive & simpler version of Salesforce for more users and administrators.

Online Sales Platform Which Makes Online Shopping and Inventory a Pleasurable Experience.

Very positive overall - a reasonable and solid alternative to the 'big' CRM's out there - Salesforce & HubSpot.

There is little to complain about this software as far as my experience goes.

Best feature in this visiting tracking and live chat. Best in class for sales and potential clients.

Have had some problems syncing data and customer support has been pretty bad.

The security framework turned a little bit confuse. The restriction were applied to pages instead of specific options in a page.

Lot of features for tracking, collaboration, metrics, monitoring, help desk, support.

It's very customizable, so that makes setup a little difficult to learn at first.

As the Marketing Manager, I am always pulling reports from the various sales territories. I really like the feature that I can save the categories for my report, and run them as needed.

Very useful to keep all the data in the account so to be able to share them with the other components of your team.

The support is terrible. You wait forever to chat with someone who can't answer basic questions, and you have to wait for them to relay your question to someone up the line.

One of Zoho CRM Plus's top features, SalesIQ aids with live chat and visitor tracking. The email blaster is a great function because it speeds up bulk emailing.

I like the fact that ZOHO always adds new functionality to ZOHO CRM. I also like that it is integrated with all its key software like Books, Campaigns, Projects, and a host of other apps.

US Dollar

Real Time Feedback is the Ultimate Customer Engagement Tool. It allows your customers to easily and privately communicate with business management in real-time – that is, when they are experiencing your business, and not after they leave.

When you make it super simple for customers to communicate with you, they will let you know where things are going well, and where you’re falling short. They have so much to share with you – why not make it as easy as possible?  

Real Time Feedback is also a strong customer retention tool.  Real Time Feedback helps turn negative experiences into positive interactions and reviews. Customers reward a business when they are listened to.

Real Time Feedback provides a simple, non-confrontational way to solicit concerns and compliments from your customers before they leave with a bad taste in their mouth. They give you Feedback. You respond and address the issue. Everyone is happy.

Negative reviews hurt. But for every customer who bothers to complain in person, 26 other customers remain silent and never come back. Even worse, they post negative reviews online, leaving you with less business and little recourse. That hurts even more.

That’s all it takes to tarnish your business’ reputation online. Because even one negative review on Google, Facebook, or Yelp can stick out like a sore thumb, even among hundreds of positive ones. Plus, once they’re up, they’re almost impossible to remove (regardless if the complaint is legitimate or not) and can show up when people search your business even years later. To make matters worse, your best customers rarely leave reviews. They’re happy to patronize your business, week after week, and never think twice about posting online.

The sad truth is, negative word of mouth travels twice as far as praise for great service. And as a business, that leaves you at risk. That changes with Feedback.

Signing up with Real Time Feedback includes:
• A complimentary pilot program
• Month-to-month contracts with no long term commitment.
• Completely customized platform
• Daily/Weekly/Monthly reporting

And Real Time Feedback is extremely affordable.

ENGAGE visitors, ENHANCE experiences, & RESOLVE issues quickly

LongDescription

Sentiment Analysis

Multi-Channel Data Collection

Feedback Management

Real Time Analytics

Surveys & Feedback

Customizable Reports

Communication Management

Customizable Fields

Customer Experience Management

Real Time Data

Multi-Channel Communication

Social Media Integration

Activity Dashboard

Customizable Templates

Real Time Reporting

Customizable Branding

Reporting/Analytics

Monitoring

Customizable Forms

Engagement Tracking

Access Controls/Permissions

Activity Tracking

Customer Database

Content Management

Event Triggered Actions

Visual Analytics

Alerts/Notifications

Community Management

Multi-Language

Widgets

Customer History

Tagging

Third-Party Integrations

Live Chat

Campaign Management

Text Analysis

Knowledge Management

NPS Survey Structure

Survey/Poll Management

Real-Time Notifications

Workflow Management

Email Management

Predictive Analytics

Data Visualization

Dashboard

Customer Journey Mapping

Negative Feedback Management

Trend Analysis

Email/Help Desk

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Real Time Feedback

Live Online

Documentation

Zoho CRM Plus is a unified customer experience platform that helps users bridge the gap between their sales, marketing, and customer service teams and deliver an exceptional customer experience.

The software combines sales automation, intelligent chat bots, visitor tracking, customer service, email marketing, project management, customer surveys, social media, built-in AI, and unified analytics—all on one platform.


Rewards Management

Multi-Channel Marketing

Customer Segmentation

SMS Messaging

Referral Tracking

Multi-Campaign

Collaboration Tools

Churn Management

Data Import/Export

Email Marketing

Performance Metrics

Membership Management

Client Portal

Reporting & Statistics

Chat/Messaging

Drag & Drop

Social Promotion

Gamification

Content Creation

Member Portal

Search/Filter

A 30-day free trial is available, after which Zoho CRM Plus is priced as follows:

$57  per user, per month billed annually OR
$69 per user, month-to-month

Real Time Feedback vs Zoho CRM Plus

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