Acquiring feedback and other information from customers in an easy, clean and fashioned way. Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options.

Taking Surveys becomes very easy, lot of time is saved and money is saved. Mainly our relationship with the users and client is increased.

My overall experience with the software is really good. The price is very competitive and works really well.

Pretty easy and cool way to build conversational forms and surveys.

Every step in creating a survey form is super simple and almost no learning curves needed before working with this software.

A tool that makes it easy and effective for you.

It is nice to experience a survey that feels so much more like a conversation than just answering questions. The interface is clear and easy to navigate and the analytics are top-notch.

But with the survey integrated into their chat application, we see more people responding. Meaning we are able to gather more valuable data than before.

The feature I like the most in Survey Sparrow is their ability to save a response that was partially filled.

I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast.

I would not recommend it - missing features and bad customer service.

They have Individual as well business type accounts. They should reduce their pricing to be in competitive market.

Home page is awesome with best color used. Home page is build on word-press.

I used other surveys like surveymonkey and swagbucks surveys but this one was better. It wasn't too complicated and more like a chat.

Also, the whole having to resign in every time you go to the site is a little annoying.

It has been great experience with the product, setup and also sharing it through links and embed.

This is a great survey tool. Comprable in price to survey monkey but does a lot more.

Lot of dependence on developers, which is a huge time suck. Doesn't allow you to handle bulk loads such as deleting or copying an audience list.

I totally love SurveySparrow it gathers clients' straightforward assessments additionally as paying you for your suppositions.

The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started.

Alternative to many of the more popular survey sights, nice look for customers.

There are a limited number of players who offers a huge set of features that help you build amazing surveys and forms in a conversational interface, SurveySparrow is one of them.

Lack of email marketing features. There is no way to send reminders easily or even segment audiences.

My clients and their clients love this software. The best resolution to typeform issues.

We are already actively looking at our internal processes to so see how we can further improve our integration with SurveySparrow.

I learned this by waiting an extended time over the weekend, then finding out on Monday that there was no Customer Service on the weekend.

Special shout out to their support team; they are good listeners, knowledgeable and solutions focused.

As long as Java Script is needed for the software to work it is hard to access the website on a mobile phone.

I appreciated the personal and responsive customer service I received from the Survey Sparrow team and we were able to make adjustments and customizations as needed.

Limited to survey only when it have the potential be so much more... such as a quiz or test tool that can generate a report.

Surveys are an excellent tool to measure the performance and knowledge of your company's employees, surveysparrow has a friendly and easy to use design.

It's up there with other top names in surveying. Definitely user friendly and easy to learn.

Overall: fast, flexible with good optionality on questions. Great, responsive customer service.

Poor chat (only) customer support. Takes hours to get a small thing done.

I loved the dark mode, all the colors used and clean simple interface. I thought it was simple and easy to do all the things that I was trying.

Extremely intuitive and easy to use to the platform. The integration into Google Data Studio allows for seamless automation and ease of reporting to our clients.

I also thought some prior personas disappeared, because I couldn't see the slider to scroll down on the right.

User friendly and how you can use multiple templates for free.

Senior management of the client company were really excited with the final product--they loved the content, layout, visuals and graphics--a home run. I highly recommend this platform.

The quality of exports is phenomenal and easy to use, increasing the speed and value of the deliverables we provide to our clientele.

So if UXPressia wants to trick people, it is their problem.

And their support team is doing extremely well, quick to reply and helpful.

High regards for their customer-service. Extremely stable and beautiful product.

It took me a while to see that you could add custom sections to the persona. I think the location of the button was just a little confusing.

No possibility to give restricted access to users. A user can delete another user's job.

There are plenty of templates. But I would definitely recommend another software, which is more trustworthy to put money on it.

Amazing SAAS platform that enables Service Design Thinking at the next level.

Missing the Service Blueprint Map from the package.

Also, it's quite annoying that you cannot fully customise your persona. The grid is always either in thirds, in halves or full width.

Super easy to use and create valuable assets for marketing & growth teams.

The UXPRESSIA managed to combine 3 different tools into one well-integrated tool, resulting in a flawless customer experience.

I like that this is an online software that I can access from anywhere. I appreciate the simple aesthetic and that I can create nice-looking personas easily.

It's flexible and customizable enough to allow me to do what I want, moreso than other tools I tried.

Really great to get yourself started and have the personas live outsite powerpoint but in a shared tool.

Also, the customer service the offer is awesome, fast and reliable. Ultimately, they are open to suggestions in order to improve their products and they listen to their customers.

When I have taught this in the past, students spent too much time worrying about how to design their own Personas and CJMs, which wasted valuable class time.

UXPressia is one of the more intuitive journey mapping products on the market. I love products that are easy to master without much investment in reading manuals or attending the training.

UXpressia is great for making highly detailed customer journey maps with lots of information. It's flexible and customizable.

Limited customization when it comes to colour + font.

Great but pricing not applicable for Latam countries.

When I had questions, customer service was very responsive and followed up with me to make sure all was well. This was incredibly helpful and reassuring, especially under such a tight deadline.

I also liked how professional it layouts the maps already so I don't have to design them on top of creating the content for them.

Probably the best software for customer journey mapping.

It produces very nice looking customer journey maps, so it is very presentable and one can certainly be proud of the final product.

The system capabilities allow for a good amount of customisation while still offering a helpful framework to make it easy to stay focused and on track with our project.

Expressa is a joy to use and the team behind it are responsive, supportive and a credit to the founders.

US Dollar

SurveySparrow is a cloud-based customer experience solution that enables businesses of all sizes to create engaging feedback surveys. It comes with a centralized dashboard, which allows users to import contacts and organize them in custom lists based on job titles, location and age groups.


SurveySparrow comes with a reporting module, which helps businesses analyze feedback received on every question and generate reports in real-time, providing visibility to enhance the customer experience. Supervisors can utilize built-in templates based on various variables and multiple logic-blocks to create personalized surveys, allowing businesses to improve communication with customers. Additionally, it comes with engaging conversational forms and tools such as matrix questions, rank orders and drop-down functionality for respondents to quickly answer multiple questions.


SurveySparrow facilitates integration with Gmail, Mailchimp, HubSpot, Slack, Zenkit, Shopify and other applications via Zapier. Pricing is available for monthly subscription and support is extended via phone and email.



LongDescription

Surveys & Feedback

Site Intercept Survey

Text Analysis

Text Fields

360 Degree Feedback

Skip Logic

URL Customization

Customer Segmentation

Progress Tracking

Knowledge Management

NPS of Customers

NPS Survey Structure

Rater Selection

Template Management

Data Import/Export

Randomization

Pulse Surveys

Customer Experience Management

Email Marketing

Statistical Analysis

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Question Piping

Benchmarking

Question Library

Survey Sample Management

Question Branching

Video Support

Visual Analytics

Response Validation

Activity Dashboard

Response Quotas

Reporting & Statistics

Data Visualization

Reminders

Chat/Messaging

Customizable Templates

NPS of Employees

Dashboard

Support Audio/Images/Video

Panel Management

Reporting/Analytics

Anonymous Feedback

Paper-Based

Feedback Management

Data Analysis Tools

Negative Feedback Management

Third-Party Integrations

Survey Builder

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Real-Time Analytics

Engagement Tracking

Personalization

Performance Management

Customizable Reports

Mass Texting

Access Controls/Permissions

SMS Messaging

Templates

SSL Security

Electronic Signature

Sentiment Analysis

Single Sign On

Skills Assessment

Conditional Logic

Customer Database

Individual Development Plans

Customizable Fields

Offline Access

Process/Workflow Automation

Mobile Access

Real Time Data

Multi-Channel Communication

Complaint Monitoring

Performance Review Management

Self Assessment

Social Media Integration

Real-Time Notifications

Email Reminders

Workflow Management

Email Management

Website Integration

Event Triggered Actions

Alerts/Notifications

Autofill

Employee Database

Customizable Questions

Segmentation

Automated Scheduling

Multi-Language

Ratings/Reviews

Customer Journey Mapping

Real Time Reporting

Customizable Branding

Employee Profiles

Widgets

Web browser (OS agnostic)

Please contact SurveySparrow directly for pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

SurveySparrow

In Person

Live Online

Webinars

Documentation

Videos

Uxpressia is a cloud-based customer experience management solution designed to help small to large businesses design customer journeys maps, personas and impact maps on a centralized platform. It allows users to gain insights into customer interactions across channels and collaborate with stakeholders in real-time.


Key features of Uxpressia include email sharing, customizable branding, multi-persona views, data export and role management. The personas online tool lets enterprises create custom persona types or use existing profiles to differentiate between users, buyers, and customers based on their market sizes. Additionally, users can export customer personas and impact maps offline by printing them into PNG or PDF formats.


Uxpressia's customer journey map online tool allows users to personalize customer journeys mapping by adding images, documents, videos, research data, customer quotes and more. It integrates with Google Analytics and Mixpanel. It is available for free and on monthly subscriptions.


User Research Analysis

Experience Management

Collaboration Tools

User Journeys

Customer Management

For Mobile

Customer Engagement

For Websites

Customer Profiles

Drag & Drop

Commenting/Notes

Customer Touchpoints

FREE: $0 Forever free

STARTER: $16/month per user
Or $13.3/month per user billed annually

PRO: $36/month per user 
Or $30/month per user billed annually

ENTERPRISE: Contact UXPressia

SurveySparrow vs UXPressia

User Ratings & Reviews

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