Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively.

Easy UX, many features but simplified and not overloaded, perfect fit for our use case, integrations, support, freedom in template design & customization.

The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review.

I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.

The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

Easy to use, great customer support, great UI, and did exactly what I needed it to do.

We chose Retently because their Intercom integration is the best on the market. When I had a question, their support team was very kind and fast to response.

The software is easy to use and very intuitive.

Great customer service and support and good value for money.

I was amazed with the response rates of the surveys we ran. It was much higher than previous systems and what we expected.

They are immediately shown the popup but they've hardly used the site so it annoys them.

Retently has played a big role in helping us to retain customers, get quotes and testimonials and has also helped reduce churn by acting quickly on the feedback provided.

There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.

Fantastic support team which is always on hand to help with any questions.

Its easy to setup and understand what's going on. We moved from Ask Nicely to Retently and the improvement is significant.

Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations.

This is a great tool for helping to understand your customer experience and evaluate NPS.

Good user experience and as the CEO I get to see exactly what I want to see and nothing more.

Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model.

How easy it's to set up and available integrations.

The software itself is very user friendly, easy to setup and use.

It is easy to set up and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features.

Ease of use, beautiful and intuitive interface, cost effective.

It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

D like to share a quick overview of my experience with Retently. Recommendations to others.

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

I like the ability to search up previous tickets that could help me review issues that occurred before.

Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Team Support has been a great partner with ProfitSword. They have allowed us to better manage our ticketing system and now with Team Success our client relationship management.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I find TeamSupport user friendly. Due to the nature of my job, I use TeamSupport very frequently and it is very useful.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

I like the fact that it can integrate to JIRA very easily.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Yes, its easy to use and options are crystal clear. Easy platform to communicate with the customer via email and more collaborative to add different teams/leaderships/sale etc.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

US Dollar

Retently is a web-based customer experience management platform. The software measures customer satisfaction throughout the buyer journey to provide insights. 

The platform is customizable, and users can integrate it with third-party applications to help streamline workflows and manage feedback. Retently boosts customer experiences with cross-channel feedback tools to identify channels customers are likely to engage. Segmentation uses real-time data to deliver personalized experiences. 

Retently provides a suite of tools to boost response rates. The automation and routing process aims to improve follow-up strategies. Businesses can also use the software to gauge product experience through sentiment analysis and collecting feedback across multiple platforms.

LongDescription

Commenting/Notes

Real Time Analytics

Engagement Tracking

Rewards Management

Customer Surveys

Multi-Channel Marketing

Surveys & Feedback

Text Analysis

Text Fields

360 Degree Feedback

Customizable Reports

Access Controls/Permissions

Activity Tracking

Customer Segmentation

SSL Security

Sentiment Analysis

Conditional Logic

Multi-Campaign

Communication Management

Customer Accounts

Customer Database

NPS of Customers

NPS Survey Structure

Customizable Fields

Collaboration Tools

Template Management

Data Import/Export

Campaign Segmentation

Campaign Planning

Pulse Surveys

Customer Activity Tracking

Customer Experience Management

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Performance Metrics

Multi-Channel Communication

Complaint Monitoring

Client Portal

Question Branching

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

Website Integration

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Segmentation

Data Visualization

Reminders

Chat/Messaging

Customizable Templates

NPS of Employees

Dashboard

Multi-Language

Ratings/Reviews

Real Time Reporting

Customizable Branding

Reporting/Analytics

Anonymous Feedback

Widgets

Customer Profiles

Monitoring

Campaign Analytics

Trend Analysis

Feedback Management

Customizable Forms

Drag & Drop

Negative Feedback Management

Customer History

Tagging

Third-Party Integrations

Campaign Management

Mobile Survey

Member Portal

Multi-Channel Distribution

Loyalty Program

Search/Filter

Essential: $99/month.

Professional: $299/month.

Ultimate: $599/month.

Enterprise: Contact Retently for more information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

Retently

In Person

Live Online

Webinars

Documentation

Videos

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


Support Ticket Management

Case Management

Multi-Channel Management

Application Management

Email Alerts

Document Storage

IT Asset Management

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Calendar Management

Automated Routing

Assignment Management

Call Center Management

Customer Complaint Tracking

Problem Management

Email Templates

Contact Management

Help Desk Management

Configurable Workflow

Social Media Monitoring

Wiki

Routing

Issue Scheduling

Issue Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Forms Management

Real-Time Updates

Ticket Management

Recurring Issues

Knowledge Base Management

Network Monitoring

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

Retently vs TeamSupport

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