Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively.

Easy UX, many features but simplified and not overloaded, perfect fit for our use case, integrations, support, freedom in template design & customization.

The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review.

I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.

The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

Easy to use, great customer support, great UI, and did exactly what I needed it to do.

We chose Retently because their Intercom integration is the best on the market. When I had a question, their support team was very kind and fast to response.

The software is easy to use and very intuitive.

Great customer service and support and good value for money.

I was amazed with the response rates of the surveys we ran. It was much higher than previous systems and what we expected.

They are immediately shown the popup but they've hardly used the site so it annoys them.

Retently has played a big role in helping us to retain customers, get quotes and testimonials and has also helped reduce churn by acting quickly on the feedback provided.

There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.

Fantastic support team which is always on hand to help with any questions.

Its easy to setup and understand what's going on. We moved from Ask Nicely to Retently and the improvement is significant.

Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations.

This is a great tool for helping to understand your customer experience and evaluate NPS.

Good user experience and as the CEO I get to see exactly what I want to see and nothing more.

Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model.

How easy it's to set up and available integrations.

The software itself is very user friendly, easy to setup and use.

It is easy to set up and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features.

Ease of use, beautiful and intuitive interface, cost effective.

It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

D like to share a quick overview of my experience with Retently. Recommendations to others.

Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program.

It's quick, responsive and overall the best product I've used.

I have been personally using Vivantio for about 1 month now at my company and the ease of use and simplicity is quite enjoyable.

Good value for money ITSM Tool for ITIL based Service Desks.

A more mature API would massively aid integrations in/out of Vivantio.

Always a pleasure to deal with. Overall, I would say that Vivantio improved my own service desk, but outlived its usefulness in around 4 years.

Great easy to use software, user friendly and useful to produce reports. Vivantio support is always quikc to respond and helps with all issues.

SaaS offering, Customer Portal, and easy Email to Ticket integration.

I one day had an emergency and needed to log in, but I had to change the password which wasted a little bit of critical time.

Could be a little more flexible, but overall has a good workflow. Significant improvement over the previous generation client.

Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.

Support has been good so far, software itself on the admin side is somewhat complex, but on the end user side is friendly and easy to use.

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

I have to say, Vivantio is an amazing program, the customization for every little detail that we wanted was able to be done.

If you search for an incident by keyword, often, no results are found, even when that keyword exists in an incident.

Not a perfect system, but still one of the best service management software.

For example, if you have more than one file attached in a ticket, you have to manually download them one by one. It does not work very well in 4:3 screens, but this is undersandable.

The weaknesses only become apparent when the numbers of users passes around 20, tickets pass 100 per week and customers pass around 20.

Easy to implement and customise to meet our needs.

Can be hard to get used to using at the start. Finding old tickets can be a pain sometimes.

I have had great success with using Vivantio as it offers a really agile and flexible tool for managing software and platform issues.

No major COns which is why this application was chosen.

I have had limited experience with Vivantio technical support and after sales however the interactions that I had were pleasant and prompt.

How much customization it allows. We can tailor it to fit our needs.

US Dollar

Retently is a web-based customer experience management platform. The software measures customer satisfaction throughout the buyer journey to provide insights. 

The platform is customizable, and users can integrate it with third-party applications to help streamline workflows and manage feedback. Retently boosts customer experiences with cross-channel feedback tools to identify channels customers are likely to engage. Segmentation uses real-time data to deliver personalized experiences. 

Retently provides a suite of tools to boost response rates. The automation and routing process aims to improve follow-up strategies. Businesses can also use the software to gauge product experience through sentiment analysis and collecting feedback across multiple platforms.

LongDescription

Commenting/Notes

Real Time Analytics

Engagement Tracking

Rewards Management

Customer Surveys

Multi-Channel Marketing

Surveys & Feedback

Text Analysis

Text Fields

360 Degree Feedback

Customizable Reports

Access Controls/Permissions

Activity Tracking

Customer Segmentation

SSL Security

Sentiment Analysis

Conditional Logic

Multi-Campaign

Communication Management

Customer Accounts

Customer Database

NPS of Customers

NPS Survey Structure

Customizable Fields

Collaboration Tools

Template Management

Data Import/Export

Campaign Segmentation

Campaign Planning

Pulse Surveys

Customer Activity Tracking

Customer Experience Management

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Performance Metrics

Multi-Channel Communication

Complaint Monitoring

Client Portal

Question Branching

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

Website Integration

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Segmentation

Data Visualization

Reminders

Chat/Messaging

Customizable Templates

NPS of Employees

Dashboard

Multi-Language

Ratings/Reviews

Real Time Reporting

Customizable Branding

Reporting/Analytics

Anonymous Feedback

Widgets

Customer Profiles

Monitoring

Campaign Analytics

Trend Analysis

Feedback Management

Customizable Forms

Drag & Drop

Negative Feedback Management

Customer History

Tagging

Third-Party Integrations

Campaign Management

Mobile Survey

Member Portal

Multi-Channel Distribution

Loyalty Program

Search/Filter

Essential: $99/month.

Professional: $299/month.

Ultimate: $599/month.

Enterprise: Contact Retently for more information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

Retently

In Person

Live Online

Webinars

Documentation

Videos

Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex needs of large multi-site organizations and high-growth businesses.

Vivantio offers flexibility without sacrifice:
- Future-proof your support teams with a solution that scales as you grow
- Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging
- Centralize all your support teams – internal and external facing – in a single tool
- Onboard in days -- not months -- with the help of a dedicated implementation manager
- Connect with a real person on our in-house support team when you have a question
- Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer

Key features include:
- dashboards
- charts and reports
- routing and escalation 
- assignments
- forms with custom fields
- incident management, problem management, and change management
- workflow tracking 
- configurable ticketing
- knowledge management
- branded self-service portals
- CRM

The system is compatible with Apple iOS and Windows and can be accessed from mobile devices remotely. Vivantio also offers client management, which allows users to input business logic to automatically route, assign and prioritize tickets based on location, client and more. Users can also create and manage service contracts.

Vivantio offers services on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is available via phone, email and through an online knowledge base.

Support Ticket Management

Employee Management

Forecasting

User Management

Application Management

Performance Management

Document Storage

HIPAA Compliant

IT Asset Management

SMS Messaging

Real Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

Change Management

Single Sign On

Secure Login

Project Management

Approval Process Control

Rules-Based Workflow

Procurement Management

Knowledge Management

Scheduled/Automated Reports

Calendar Management

Automated Routing

Assignment Management

Call Center Management

Call Routing

Problem Management

Email Templates

Self Service Portal

Account Alerts

Contact Management

Help Desk Management

Audit Trail

Configurable Workflow

Mobile Access

Cost Tracking

Dashboard Creation

Inventory Tracking

Service Reporting

CMDB

Capacity Management

Compliance Management

Service Catalog

Issue Management

Maintenance Management

Configuration Management

The Vivantio Platform provides multiple licensing options (named, concurrent, mixed, pools) to help you maximize your investment and keep your whole service team connected.

Price includes:
-Every Vivantio feature
-Choice of data centers
-In-house Professional Services
-Customer Success Manager
-Vivantio US & UK Telephone, Email and Self Service Support

Volume discounts start at around 15 users and continue to rise to 40%.

Educational institutions automatically qualify for a 5% discount; non-profits for 10%.

Retently vs Vivantio

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