Glitchy - sometimes the image is lost between the server and the workstation.

Cs Softdent has been a great, friendly experience in more ways than one. I got the opportunity to join the Carestream family in  Texas at the Natural summit in 2019.

Softdent is very easy to use and it is quite straightforward. I find it easy to navigate, schedule appointments, dental chart, take X-rays, and send referrals to other offices.

Sometimes I feel as though it can be difficult to treatment plan a patient's dental work.

I only started using Softdent due to taking over a practice that had it in place. I immediately worked towards switching to another software after realizing only days later how bad it was.

Softdent is a newer software to me but it has been quite easy to learn and use.

Horrible customer service, Completely dishonest (still states that there program integrates with Dexis) while it does not. Use any other dental software program except SoftDent.

I then demanded my money back for all the Carestream products, the intraoral sensors, intraoral camera, pano, extraoral camera, and software.

For example, the intraoral cameras, digital xray sensors, and CT scanner made by Carestream integrate so well with SoftDent and I use them daily on nearly every patient.

The perk I truly enjoy the most is being able to have quick buttons to access information very quickly.

If settings arent chosen prior to importing into certain EDRs color can be lost. Sometimes easy to lose all photos with one wrong click.

On top of all of the capabilities of this software and the awesome interface, Carestream also has additional devices that are a must have for the software that can make your practice so much better.

Very poor customer service lack of manners of sales rep Scott Cooper.

Slow, outdated, tech support is costly for almost nothing.

Sometimes it throws error codes that prevent you from saving a patient chart.

I like that you have quick keys on the keyboard, as well as the financial reports that you can generate for the practice.

The person logging in may take a very long time to solve the problem, sometimes reverting back to installation questions you might be able to answer from years before.

The lack of included features makes CS SoftDent inferior to other dental software that I have experience with.

Softdent has horrible error checking,  uses a weird proprietary database back end that does not work at all.

Good hardware and software - IF THEY DON'T change their model.

Navigation is tricky and there is just so much to remember. Unable to integrate with our Web host.

This software is very user friendly, it's easy to learn and move around from scheduling to pulling the patient's chart, treatment planning, and verifying insurance.

Kodak product origionally-- high priced-- they sold it to care stream at a premium.

Practice Growth and Revenue Generation; the dental's solutions can enhance the patient experience, which can lead to increased patient retention and referrals.

Cloud is so slow and when it  fails no one helps. Customer support is very poor.

The ease of use and the fact that their technical support team is hands down, one of the best, if not the best help I've had. Very patient with me or any other team member that has to call them.

I appreciate how easy SoftDent is to use. Yes there is a learning curve when you first being utilizing it but overall it is simple.

Very good- I learn something new with the software weekly.

I would say based on all the Practice Management applications I have demoed/used, Sensei Cloud is the most visually appealing. The user-interface is great.

Customer service with Live chat. Ease of patient intake and scheduling.

I have a mutiny on my hands and have never seen a new piece of software, equipment, etc destroy moral as fast as Sensei has and they spent a month online practicing.

I enjoyed the cloud based experience and ease of accessibility from any platform and location, as well as the user friendly scheduling, treatment planning and payment features.

The customer service is second to none. The Sensei Team really has been paramount to making our experience thus far a success.

I have learned to work around a lot of the problems.

Sensei Cloud, Practice Manager, and Patient Forms should be one product (a one stop shop). Sensei Cloud is expensive compared to other PMS, which do offer a one stop shop option for less money.

Ease of scheduling, it is really easy to schedule a patient and give accurate amounts.

Bulk EFTs: large EFTs never work and we have to enter as individual payments, which makes for the monthy GRT calculations very difficult.

It’s really easy to switch between my practices and view imaging so I can pretty much work I don’t have to pay for extra licenses and user names.

Not knowing what they all mean or which is which. Pt due/Ins Due/total due does not always reflect correct amounts resulting in 3 different amounts and confusion on the financial page.

Easy to learn and manage. A great way to build a business ready for scale.

My experience has been great so far. Customer service is very prompt at addressing my issues.

The software is very easy to use. Everything that I need is built in and I can use it from any computer.

Charting seems to be fairly easy with this system and that it is cloud based is a plus.

I do not like the way this is set up. Also, it does not alert you when something is denied - you have to check the reports daily.

Easy to use and you can easily find patients in the search bar.

Not ready for release from its inceptionAlthough uses chrome, does not work on an ipad.

The statement and account billing is easy and I love that I can work on statements and still go into the schedule of needed and the systems saves my progress on the billing statements.

The CareStream staff has been incredibly helpful and we appreciate the kindness that is shown to us during these calls/visits.

Several team members were difficult to contact. Support is useless and very disappointing.

Accessibility and ability to view notes and schedule from any computer.

I have worked on numerous Dental systems (at other practices) and Sensei is far the worst. Some of the simplest things take forever for a programmer to fix.

Ease of use, insurance billing and tracking capabilities, patient scheduling and reminder features, periodontal and dental charting.

Lack of Patient online booking feature, patient recall label printing option not available.

US Dollar

Carestream Dental’s commitment is to provide the software, the technology, the data, the analytics and the expertise to seamlessly connect every aspect of today’s dental business.

Carestream Dental has practice management solutions for general dental, orthodontists and oral surgeons. Read below to learn about each of these feature-rich platforms. 

General Dentistry: PracticeWorks and SoftDent

PracticeWorks a Sensei product
Easily access all your patient information with PracticeWorks. PracticeWorks help make your office more efficient, productive and successful by simplifying routine tasks, improving office communication and making information more accessible with fully automated and customizable tools. Full integration with digital imaging means easy access to clinical information, while Patient Solutions automate and streamline essential tasks related to insurance claims, payment processing, patient reminders and more.

SoftDent a Sensei Product
SoftDent practice management software helps make your dental office more efficient, productive and successful by simplifying routine activities, improving office communication and making information more accessible with fully automated and customizable tools. Integration with digital imaging means easy access to clinical information, while a full suite of Patient Solutions and modules streamline essential tasks related to insurance claims, payment processing, patient reminders and more. 

Orthodontics: OrthoTrac a Sensei Product

OrthoTrac is a HIPPA-compliant software that helps orthodontists build and manage productive practices. It provides daily to-do lists, identifies high-priority items, and provides recommended actions. With OrthoTrac’s scheduling feature, practices can streamline patient scheduling using drag-and-drop functionality and manage schedules across multiple locations, chairs, and timeslots. Practices can accurately track finances using enhanced reporting options. Additionally, this solution offers a full range of optional integrated Patient Solutions, such as revenue cycle management, patient engagement, and more. OrthoTrac is available as an on-premise or cloud-hosted solution.

Oral Surgery: WinOMS a Sensei Product

Developed with input from hundreds of oral and maxillofacial surgeons, WinOMS seamlessly integrates systems and technology to help you deliver diagnostic excellence and positive patient outcomes. From medical and dental insurance billing with automatic cross-coding to scheduling and referral management, this practice management software provides all the tools you need to build a healthy and profitable OMS practice. Through role-based workflows, this paperless system delivers the data you need right when needed. The digital consent forms module includes multiple OMSNIC-approved forms that update automatically. So you never have to wonder again if you’re using the latest consent forms. Available on-premise or hosted.


LongDescription

Treatment Planning

Document Templates

Patient Records Management

Electronic Payments

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

HIPAA Compliant

Data Synchronization

SMS Messaging

Charting

Referral Tracking

Task Scheduling

SSL Security

Confirmation/Reminders

Communication Management

Customer Database

Registration Management

Calendar Management

Scheduling

Multi-Location

Self Service Portal

Booking Management

E-Prescribing

Imaging and X-rays

Email Reminders

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Automated Scheduling

Medical Billing

Availability Management

Customizable Templates

Billing & Invoicing

Web Forms

Alerts/Escalation

Claims Management

Appointment Management

Records Management

Client Management

Drag & Drop

Customer History

Image Analysis

Third-Party Integrations

Document Management

Live Chat

User Management

Data Import/Export

EMR/EHR

Orthodontic Charting

Annotations

Role-Based Permissions

Patient Communications

Video Support

3D Imaging

Progress Notes

Patient Management

Automatic Backup

2D Drawing

Periodontal Charting

Dental Practice Management

For Dental Practices

Image Enhancement

Onsite Registration

Self Check-in/Check-out

Patient Scheduling

Windows 7

Windows Vista

Windows XP

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Contact Carestream Dental for pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

Carestream Dental

In Person

Live Online

Webinars

Documentation

Developed by dental practices for dental practices, Sensei Cloud features built-in functionality for both general dentists and orthodontists so you can manage every aspect of your office. And, with real-time dashboards, revenue cycle management and other valuable business tools, it perfectly balances business functionality and clinical brilliance.

-Sensei Cloud also comes with these integrated Patient Solutions-

eClaims

eClaims provide the only electronic claims solution integrated with your software. Send claims to payers who accept electronic submissions and identify those who only accept paper claims. Save money and time while reducing errors and ensuring patient satisfaction. Plus, eClaims are HIPAA compliant, reduce paper waste and meet contactless guidelines.

eVerifications

eVerifications allow you to verify insurance benefits and coverage for treatment in real-time. Spend less time on the phone with insurance companies to spend more time with patients.

ePrescriptions

Submit electronic prescriptions from your practice management software quickly, accurately and securely to your patient’s pharmacy. Verified to meet federal and state mandates for electronic prescriptions of controlled substances (EPCS), ePrescriptions seamlessly integrate with your software, streamlining your prescription workflow and saving time for you and your patients.

Patient Forms

Though some health restrictions from the past few years have been relaxed, many precautions remain—and some patients have come to prefer these safety measures. Carestream Dental’s Patient Forms facilitate a faster, contactless appointment check-in process by allowing patients to complete forms online before their visit. Digital Patient Forms is available to Sensei Cloud users and SoftDent and OrthoTrac on-premise and hosted users.

-Additional Integrated Features-

Sensei Imaging

Enjoy diagnostic, browser-based imaging tools to see and do more for patients. Sensei Imaging from Carestream Dental is the connection between your patient images and the rest of your clinical data in the cloud without changing your existing modern imaging hardware.

Sensei Imaging also provides budget predictability—for securely storing 2D and 3D images and when it comes to maintenance costs—giving you the freedom to increase your imaging services for your patients without penalty.  

-Integrated Patient Engagement and Payments-

Patient Manager

Patient Manager allows offices to generate more revenue by efficiently communicating and engaging with their patients in their preferred methods, streamlining office check-ins and optimizing patient satisfaction. Offices can utilize a wide array of key features and functionalities such as two-way texting, including images; reputation management tools; appointment reminders with traffic notifications; new patient acquisition tools; and website build-outs. Patient Manager was built to seamlessly integrate with your Carestream Dental practice management software, allowing your practice to enhance the patient experience life cycle, from acquisition to continued engagement.

Payment Manager
Payment Manager, a Sensei product, equips the modern practice with the latest technology to provide flexibility in receiving payment however your patients want to pay. Providing modern equipment and the reassurance of security and support through integration with Carestream Dental’s Sensei Cloud solution is bringing your practice into the digital world.  


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