I get more than I expected. I have worked with Paysimple for 6 months.without complaint.

Very competitive fees and great for EFT's and credit card drafting. I like to be able to track payments, and see graphically how each month compares to each other.

This program is a great fit for my small but growing  business , the customers liked it and I loved it. I mostly used It to set up clients on auto-debit recurring payments.

There was no warning, just a shut down, and I am still not sure if I will get any of my customer data to continue pursuing payments.

Great support team helps with questions/integrations. Continuous improvements and sleek design.

Overall I think PaySimple is great. They are quick to respond when we have a question.

The customer support is excellent and the ease of use is unparalleled.

It's super nice not to have to think about it and not to have to chase payments down or remember to do anything, but it's also super easy to make any changes or one off discounts.

Great fit for any small, but growing business. Easy to set up, and use, clients seemed to like it and the customer service has been solid and very helpful with any questions.

We would have liked an easier integration with our current software, but other than that the PaySimple software is okay. We really enjoy our customer service representative.

The applications are great and easy to use and learn. Our team would highly recommend PaySimple as the best tool for their needs.

Horrible Customer Service and a Paperwork Nightmare.

Terrible customer service. Unsure of mobile presence, they seem to have multiple apps for the same thing published.

So far the PaySimple product of collecting money from our clients via ACH from their checking accounts has been awesome.

And you are forced to set up a domain name even if you know you will never use it, which is just wrong.

Predictable, reliable, easy to use. I appreciate the intuitive interface.

I love that it is hassle free for the customer.

The customer service is superb. They get back to you in a timely manner and were very patient with me as I learned the new system.

I am so used to poor service from Software companies that I expect it. The service people at Paysimple are very motivated to make you happy.

It's all a scam to collect your personal information.

They stole money from me. There is no free trial and this company is very misleading.

First off this is a amazing company that I feel that they actually care about their customers unlike some companies. Their customer service team is one of the best teams out there.

We needed Paysimple specifically to accept subscription payments via a checking account and it works great. Their support team was very helpful during setup.

This tells me the management at PaySimple is strong.

Perfect help desk tool for moving to multi channel selling.

Xsellco offer all the details that you need. The usability/UX design is really nice, and templates are super for saving time.

There was an update  and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky.

Excellent solution for customer support for eCommerce business.

Having couple problems with Amazon channel , if the message is sent out directly from amazon then i would not update in Xsellco.

Now as eDesk they again promised certain pricing for us (as a customer for almost a decade, maybe more), and they keep raising the price.

Simple helpdesk solution but with significant limitations.

It is very user friendly and the fact that we have technical support available during our work hours is excellent when reporting issues or asking for help, they are always ready and willing to assist.

Good integration capabilities with marketplaces such as Amazon and Ebay. Allows for reviews etc in a single pane of glass.

I like that the interface is very easy to use. It helps me to seamless manage my customer service across all of the online marketplaces.

Being able to provide Multi-lingual  support in our native language is a fantastic feature as is the ability to utilize response templates.

Visualisation of data is perfect for our user to take in. Everything integrates into the same dashboard.

Overall a good value product. Price has increased recently which was quite big but in general a very good product as helps us combine emails from all our sales channels.

Overall it is a terrible site that took away all of the functionality that it previously had. They claim that it is six times faster to answer emails, but it takes twice as long.

We've been struggling to handle customer enquiries as our business grew.

XSellco was an amazing find for us. It does everything we need to be organized and successful.

So far, the team finds it great to use. I just had a great interaction with Aine on their Customer Support team,  She was very responsive and quickly helped me solve the issue with our account.

Poor chat widget - we chose to use a different provider for this functionality which is a shame as it is not all under one hood.

Fusion - I love how easy it is to complete emails, how it groups all the history together and fills out all of the customer's information.

The helpdesk that imports all of my customer service messages is amazing, streamlined, and easy. I love having the ability to create user logins for each of my customer service reps.

Fantastic UI clean and simple, data is easy to visualize from the dashboard.

Excellent eCommerce connectionsWorks with all channels in all countries etc Ability to pull all information in one place.

Overall, we are disappointed with the product and the service.

There is very little I dislike about XSellco Fusion but if I had to pick one thing it would be small. Integration with CRM and Marketing tools.

It reformats your snippets in messages to add extra spaces that need to be taken out every time. It is all ridiculous, especially because it USED to work.

The built in webchat is confusing for customers, it often is mistaken for an email contact form.

Search is BAD, you cannot properly search on this platform. We have bad experience with xsellco.

A very positive one- The support team is top class, and functioinality of the feature is seamless.

Easy to use  and support many platforms like Ebay, amazon  and also Channeladvisor that it the most important for me.

Edesk live chat support super helpful. SENSITIVE CONTENT] walked me through everything and was quick to help thank you so much.

You can even have handy canned responses based on delivery data or product data. It's a huge time saver and very helpful for us - and at a fraction of the cost of a lot of other helpdesk systems.

XSellco Helpdesk is the best Message compiler ever.

Populated canned responses to save time and increase personalisation experience. Integration with live chat on website.

It works, they are there when you need help, usually fix whatever the issue is right away.

US Dollar

PaySimple is the leading payments management solution for service-based businesses, powering the cashflow of over 20,000 companies nationwide. PaySimple builds long-term partnerships with companies to drive growth providing flexible payment and billing solutions and personalized customer service to suit their distinct business needs. With a robust API, PaySimple is a trusted technology partner for payment integrations; natively handling cashflow within SaaS products and mobile applications.



LongDescription

Cataloging/Categorization

Electronic Payments

Invoice History

Status Tracking

Payment Processing

Recurring/Subscription Billing

Customizable Reports

Access Controls/Permissions

Data Synchronization

Debit/Credit Card Processing

Subscription Management

Recurring Invoicing

Mobile Payments

Order Management

Project Billing

Credit Card Processing

Invoice Management

Customizable Invoices

Cash Flow Management

Customer Accounts

Customer Database

Shopping Cart

In-Person Payments

Customizable Fields

eCommerce Management

Email Templates

Self Service Portal

Mobile Access

Online Payments

Online Invoicing

Sales Reports

Dunning Management

Real Time Data

Data Security

Overpayment Processing

Billing Portal

Ordering Automation

Client Portal

Email Reminders

ACH Payment Processing

PCI Compliance

Multi-Period Recurring Billing

Activity Dashboard

Multi-Store

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Reminders

Invoice Creation

Fraud Detection

Check Processing

Billing & Invoicing

Receipt Management

Real Time Reporting

Customizable Branding

Reporting/Analytics

Contact Database

Monitoring

Customizable Forms

Receivables Ledger

Order Processing

Customer History

Point of Sale (POS)

Partial Payments

Website Management

For Small Businesses

Web browser (OS agnostic)

Free 14 Day Trial. No Credit Card Required.

$59.95/mo for comprehensive software

Payment acceptance transaction rates:
2.49% + 29¢ credit card
65¢ eCheck/ACH ($5 monthly minimum)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

PaySimple

Live Online

Webinars

Documentation

Videos

eDesk is an essential tool for ecommerce businesses looking to provide exceptional customer service across all their sales channels. With its advanced AI-powered automation tools, eDesk simplifies customer support processes and generates insightful reports for eCommerce professionals. This enables users to efficiently manage customer queries and dedicate more time to driving sales growth. By utilizing eDesk, online retailers can focus on enhancing their customers' shopping experience, ultimately boosting their sales and revenue.

Through its App Store, eDesk offers more native integrations than any other customer support software. It seamlessly integrates with Amazon, as well as 75 other marketplaces, webstores, logistics tools and social networks. This means your support agents can access end-to-end order data with just one click.

eDesk is also the only customer support solution on the Amazon and Walmart developer councils.

To meet the needs of online sellers, eDesk has developed a whole suite of award-winning eCommerce tools. These include:
eDesk Smart Inbox which centralizes all your incoming messages and uses time-saving AI to automatically group queries, prioritize urgent messages and suggest responses.
Insights which automatically analyzes support tickets and feedback so brands can make informed business decisions.
Live Chat and Knowledge base which both enable customers to resolve their queries in real-time.  
Feedback which automatically sends out targeted review requests to improve your seller ratings.

eDesk is trusted by thousands of customers worldwide. Each month, it powers over 14 million conversations, which generate billions of dollars of eCommerce transactions annually.


Support Ticket Management

Multi-Channel Marketing

Workflow Configuration

Automated Routing

Call Center Management

Help Desk Management

Performance Metrics

Channel Management

Multi-Channel Communication

Queue Management

Social Media Integration

Workflow Management

Email Management

Ticket Management

Visual Analytics

Knowledge Base Management

Real-Time Chat

Service Level Agreement (SLA) Management

Customizable Templates

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Feedback Management

Auto-Responders

Live Chat

Surveys & Feedback

Support Ticket Tracking

Prioritization

Remote Access/Control

Third Party Integrations

Configurable Workflow

Tagging

Voice Mail

Rules-Based Workflow

Call Routing

Inbox Management

Multi-Language

Customer Segmentation

Templates

Sales Trend Analysis

Event Triggered Actions

Chat/Messaging

Returns Management

Order Tracking

Activity Tracking

Data Import/Export

Real Time Notifications

Real Time Analytics

SSL Security

Reviews Management

Communication Management

Sales Orders

Shipping Management

Role-Based Permissions

Chatbot

Search/Filter

Choose the plan that scales with your stage of growth:
Whether you are just starting out or have large customer service teams, we have pricing to suit your individual needs.

Ticket based pricing
User based pricing

PaySimple vs eDesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons