FieldEdge vs GorillaDesk

FieldEdge has 256 reviews and a rating of 4.28 / 5 vs GorillaDesk which has 221 reviews and a rating of 4.82 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

FieldEdge

GorillaDesk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.28 / 5 (256)

4.82 / 5 (221)

Ease-of-Use

4.0 / 5

5.0 / 5

Value for Money

4.0 / 5

5.0 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

March 16, 2021

November 30, 2020

Pros/Cons

Pros
Easy to use and easy to train new employees on. Love customer care agent , he makes having tech issues a non issue. Fast and very nice !!!
Staff and support is superb and top notch! Easy to talk to and will have an answer for you very quickly

Cons
No cons that they aren't right on top of when brought up. Like any software, they have some bugs from time to time, but those get worked out very quickly and mostly go unnoticed.
Mobil side has a few bugs from time to time but never had an issue the FE staff wasn't willing to help with/resolve in a more than timely manor.

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Pros
Easy to use, reasonably priced and great customer support.
Super user friendly, easy to set up and use. The phone app worked great and gave me most of the functionality of the desktop version.

Cons
Price for pro package could be a little cheaper, but I wouldn't call it "over priced".
Some of the credits/syncing can be difficult, however, they are constantly working on improvements and updates.

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Pricing

Pricing Range

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