Scheduling and mapping are excellent. Great integration with Quickbooks.

No more squinting and trying to read your technicians chicken scratches which is suppose to pass as handwriting. Has fantastic search query ability.

User friendly and makes scheduling very easy. You cannot go wrong using this software and your company will profit.

I would consider it the best program for a service company. It's easy to use and cuts down on office time and man hours in the field, which in turn makes you more money with your existing customers.

Hindsite is a great company with a great product.

The only way to take payment was to go back to the web browser and sync the program to quickbooks for my invoice to show. This is a huge waste of time and extra steps.

I like the ease of scheduling and all the features/notes in the clients data.

Not cloud or web-based: lose power at the office, and the mobile techs can be at a loss.

The support staff is phenomenal, they are always helpful and informative, and are never afraid to admit if they need help from a superior.

Their help department is the best, if I call to get their help, I know that I will not have to call back.

Our landscaping company was restricted from growing due to our systems.

It is truly a complete solution for project management. The product also comes with excellent customer support and a free training session.

I really like the functionality and how it syncs with QuickBooks and have a staff of amazing helpful people.

Also if the tech is running ahead or behind of schedule there is real time updates and then can be adjusted saving tons of time and definitely money.

Reports are on the weak side and marketing aspects could be stronger.

Invoices from the field back to the office in real time. Has great lightning fast connection with quickbooks software.

Very user friendly and you can work toward a paperless office.

So if office loses power or internet, all your techs can be at a loss. We have been asking them for years when will this change.

The company has made the mistake a few times of releasing updates that have a ton of bugs and have caused a lot of grief and cost us money.

Great product for service companies. People are very nice and they are responsive.

The ease of scheduling and ability to customize to your own specific requirements is great, and the integration with QuickBooks makes invoicing mostly a breeze.

Helpful customer service. Can build it to work for you.

The HindSite Solution has been a wonderful addition to our company. With the ease of invoicing and scheduling, it has made an overwhelming improvement to our bottom line.

Great advantages of the system include scheduling coordination and it serves as a repository for project deliverables.

Big Wave offers customizable, user friendly and intuitive software with first class support.

Very user friendly program. The customizations available are the major strength of this program.

Do not know software enough to see a negative.

Overall it is pretty easy and BigWave is always very good at adapting to their customers needs. It is a great way to communicate within your team regarding various projects and work orders.

A friendly piece of software that inspired confidence in the time table.

Product is hard to use for other types of projects.

The global calendar for scheduling considerations, the ability to upload and share documents, ability to track site status for projects.

Love the alerts, status, import/export features, etc. Very ease to use for ourselves, customer and partners.

I am a Deployment Pricing Manager that solutions projects that are typically managed with the use of BigWave.

The Support staff is excellent to work with always willing to go the extra mile to fix any issues that may arise. BigWave is one of the best vendors I have had the pleasure of working with.

They have features that effectively manage our deployment installers and our deployment projects. It manages multiple projects simultaneously allowing our project managers to be more effective.

Reporting is awesome when your looking for specific project details. Providing the ability to view the Standard Metrics and billing information.

We used this to manage the deployment of several major systems across the country. This application  flawlessly performed its functions well.

Sometimes I find the importing and exporting confusing, but I don't think that is the software's issue, but more of a personal issue.

This is a big tool in tracking projects and is very helpful with its real time updates and ease of use for a large bunch of people.

They genuinely care about our business, how our office runs, providing insight and solutions that exceed our expectations. I would recommend them in a heart-beat.

The biggest challenge is the inability to lock down data which is entered. This would be nice to have to avoid anyone going back into project custom fields and changing data in error.

Great Product with a superior customer support team. Easy to Use features throughout.

Bigwave allows us to manage multiple projects, across multiple regions all with a relatively small team. This keeps our teams focussed and efficient without adding additional costly resources.

US Dollar

The HindSite Solution is a field service management solution designed to help small and midsize employees manage their field workforce. features of this solution include work order management, time and material tracking, contact management, billing and invoicing.


This solution helps field workers to collect field data and report incidents to back office. Work orders can be downloaded on laptops and mobile devices. It provides driving directions, records any materials used and collects and automates time records. The solution can also capture signatures and attach photos to work orders. The field technicians can also calculate and print bills in the field.


The data is sent to the office, where incomplete jobs can be rescheduled and work can be invoiced using a certified Quickbooks interface. The solution is installed on-premises and offers monthly subscription-based pricing. It is suitable for wide range of service businesses including, cleaning, plumbing, electrical, HVAC and repairing.



LongDescription

Dispatch Management

Job Costing

Contract/License Management

Customer Database

Job Management

Calendar Management

Scheduling

Technician Management

Mobile Access

Groundskeeping Management

Routing

Service History

Work Order Management

Billing & Invoicing

Irrigation Tracking

Contact Database

Payroll Management

Payment Collection in the Field

Quotes/Estimates

Appointment Scheduling

Maintenance Scheduling

Location Tracking

Windows 7

Windows Vista

Windows XP

Windows 8

Chat

2-10

11-50

The HindSite Solution

Live Online

Webinars

Documentation

BigWave is cloud-based customer relationship management (CRM) solution for maintenance and field service project teams struggling to manage daily operations with manual procedures and spreadsheets. The software is mobile compatible and supports a paperless operation by allowing technicians to collect signatures from store managers electronically, upload reports, and note statuses from mobile devices. Pipeline reporting facilitates efficiency by allowing users to quickly review the status of service work pipelines across scheduled sites.


BigWave has the capability to build custom reports, and its templates cut down on unnecessary administrative overhead by pre filling work orders with the details technicians need. The solution provides a dedicated web page for each site, allowing users to track schedules, enter custom field information and pricing, and report job statuses. Customers can view their job status online and work collaboratively to cease the need for status updates. Critical information uploaded electronically is recorded and organized to assure timely payment from satisfied customers.


BigWave records dates for each activity on a site assigns specific duties internally and then notifies the appropriate users when steps are complete, due, or overdue. The solution helps companies unify and optimize their field service operations.



The HindSite Solution vs BigWave

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