The HindSite Solution software


The HindSite Solution is a field service management solution designed to help small and midsize employees manage their field workforce. features of this solution include work order management, time and material tracking, contact management, billing and invoicing.

This solution helps field workers to collect field data and report incidents to back office. Work orders can be downloaded on laptops and mobile devices. It provides driving directions, records any materials used and collects and automates time records. The solution can also capture signatures and attach photos to work orders. The field technicians can also calculate and print bills in the field.

The data is sent to the office, where incomplete jobs can be rescheduled and work can be invoiced using a certified Quickbooks interface. The solution is installed on-premises and offers monthly subscription-based pricing. It is suitable for wide range of service businesses including, cleaning, plumbing, electrical, HVAC and repairing.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Windows 8

25 Reviews of The HindSite Solution

Showing 1 - 20 of 25

Start your review of The HindSite Solution

Click to start
  • Aaron from Grapids Irrigation

    Specialty: Construction

    Number of employees: 11-50 employees

    July 2018

    10+ year user

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Scheduling and mapping are excellent. Great integration with Quickbooks. Great for a service company.

    Cons

    Products are often released before fully developed. Does not do cpnstruction or sales amd marketing real well.

    This review was submitted organically. No incentive was offered
    Review Source
  • Chris from Etron Solutions

    March 2018

    User friendly and makes scheduling very easy. You cannot go wrong using this software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great product for service companies. People are very nice and they are responsive.

    Pros

    Having contracts in the system and knowing that once they are completed they will get billed properly.

    Cons

    Anytime you need to make a change to a contract it seems like it is easier to delete the current one and add a new one.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Megan from Expert Irrigation

    Specialty: Lawncare

    Number of employees: 2-10 employees

    December 2017

    Hindsite

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly and makes scheduling very easy. You cannot go wrong using this software and your company will profit.

    This review was submitted organically. No incentive was offered
    Review Source
  • Justin from Landscaping

    Specialty: Lawncare

    Number of employees: 11-50 employees

    December 2017

    Good product idea just not easy to make changes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Don’t use apple devices with this software because it won’t work properly

    Pros

    Having contracts in the system and knowing that once they are completed they will get billed properly.

    Cons

    Anytime you need to make a change to a contract it seems like it is easier to delete the current one and add a new one.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jen from Badgerland Irrigation and Lighting Service

    December 2017

    Great support, good program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Makes scheduling a breeze! Love the "Daily Must Do" list to make sure that things are not forgotten.

    Cons

    Would love to be able to access program on the go. More training for new office employees using the program would be nice.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Doc from Firman Irrigation & Landscape Lighting LLC

    Number of employees: 11-50 employees

    September 2017

    Quite frankly, I couldn't imagine doing my job without this software. It is a must have for service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall my experience has been great. The staff and HindSite really support their product to the best of their abilities, and their attitude makes the small nuances in the software easy to overlook.

    Pros

    The support staff is phenomenal, they are always helpful and informative, and are never afraid to admit if they need help from a superior. I have had great experiences with every level of personnel they have. The software itself is very thorough, almost overwhelming, without a little direction. The ease of scheduling and ability to customize to your own specific requirements is great, and the integration with QuickBooks makes invoicing mostly a breeze. The contracts and marketing aspects which tie everything together really make it a must have for any service based company, especially in their industry-specific niche. Keeping track of parts & products for billing and inventory is SO easy.

    Cons

    Not cloud or web-based: lose power at the office, and the mobile techs can be at a loss. So many options and features make development a little slow, and tweaking existing products to perfection is can be hampered by new feature additions. Sometimes contract labor conversions to QuickBooks invoicing can be glitchy.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brian from Hague Quality Water of Maryland

    Specialty: Plumbing

    Number of employees: 11-50 employees

    July 2017

    Great at dispatching and service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great product for service companies. People are very nice and they are responsive.

    Pros

    Great product for dispatching and service work. The routing functionality is easy. There are tools for setting up recurring service tasks.

    Cons

    Statistics are slim, I wish the features to track salesmen was more robust and functional - they are working on it, but it has been a long time coming.

  • Justin from Clarks Cutting Edge

    Specialty: Lawncare

    Number of employees: 11-50 employees

    June 2017

    Sales Manager

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Stores a lot of information and is great for billing. Also helps keep reoccurring jobs lined up and easy to look up

    Cons

    Almost has too many options and also the field Ap doesn't always work. Also adding materials on a job isn't always easy

  • Kelly from All Wet Irrigation

    Specialty: Lawncare

    Number of employees: 11-50 employees

    December 2016

    Good but has limitations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use it to run our irrigation company. It works great for what it does. We would like to see more features.

    Pros

    Very good at scheduling service trucks with as little windshield time as possible. Also very good at tracking work orders and time for billing.

    Cons

    Reports are on the weak side and marketing aspects could be stronger.

  • Michele from Robb Ross Foods, inc

    Specialty: Other

    Number of employees: 11-50 employees

    November 2016

    Hindsite Solutions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have never used this software in the field but the demo was very impressive and I think that some companies would definitely benefit from this software.

    Pros

    ease of use

    Cons

    does not really fit my industry

  • Shawn from SDR Electric, Plumbing & Heating Inc.

    January 2016

    Lots of features

    Ease-of-use
    Quality
    Support

    Complicated setup. Support staff friendly and helpful during business hours. No support or manuals after hours. I received a notification they are starting a forum for clients bit still very little information available.

    Review Source: Capterra
  • brian from salix springs

    September 2015

    This product has every bell and whistle with no user manual or searchable help center

    Ease-of-use
    Quality
    Support

    This product has every bell and whistle with no user manual or searchable help center. It is not for the company that doesn't have a dedicated office person who only schedules and bills. If you have many crews and dedicated full time office staff, it may be for you. The one on one support comes from very nice, helpful staff, but that is really the only help you can get, as long as it is during business hours through a call back system. If it is after hours and you can't find the solution sitting through an outdated video, too bad. And with a program this immense and intense, that is pretty pathetic. I believe the program has great capabilities, but it is not user friendly

    Review Source: Capterra
  • Howard from Nature's Helper Inc.

    Specialty: Other

    June 2015

    Satisfied Customer

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    They are very helpful. Customer service is always willing to help.

    Cons

    Sometimes there are glitches in the product but they are quick to resolve the problems.

  • Cate from Irrigation

    January 2015

    Saves time for both technicians and office staff.

    Ease-of-use
    Quality
    Support

    This software has the ability for technicians to web sync while in the field. This means if the office changes the schedule they can see the changes. Also if the tech is running ahead or behind of schedule there is real time updates and then can be adjusted saving tons of time and definitely money. The developers are constantly improving the software by updating reporting features or adding programs such as Hindsite Connect. Having the ability to email customers confirmations and marketing material directly from the software will save time since we will not have to export and sort the information in another program.

    Review Source: Capterra
  • Tim from River Run Marketing

    January 2015

    Solid Product Management

    Ease-of-use
    Quality
    Support

    This product is extremely useful for coordinating multiple projects and completely our tracking and billing tasks. The UI is very easy to learn and to train others on. Would recommend this product highly.

    Review Source: Capterra
  • Rob from Amuzzini Construction

    January 2015

    Should've started with Hindsite in hind sight!

    Ease-of-use
    Quality
    Support

    Hindsite Software is an amazing tool for any company in the service industry. I recommend this to any business owner looking to streamline their operations. It is truly a complete solution for project management. The product also comes with excellent customer support and a free training session. There isn't anything else you can ask for from this software.

    Review Source: Capterra
  • Steve from Langone Bros Landscaping

    January 2015

    Hindsite made life easy

    Ease-of-use
    Quality
    Support

    Our landscaping company was restricted from growing due to our systems. With hindsite not only could we grow, but we could leave the office to one or 2 people while everyone else was out taking care of customers, finding new leads, etc.

    Review Source: Capterra
  • Aaron from Grapids Irrigation

    Specialty: Construction

    November 2014

    Long Time HindSite User

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    They are normally very good about personal service. You talk to real people and get help for your problems instead of google searching or hunting through an online manual. This is all included in their price.

    Cons

    The company has made the mistake a few times of releasing updates that have a ton of bugs and have caused a lot of grief and cost us money. They are always good about helping, but I stay away from their cutting edge at this point.

  • Scott from Scott and Sons Landscaping

    February 2012

    Ease-of-use
    Functionality
    Quality
    Support

    The HindSite Solution has been a wonderful addition to our company. With the ease of invoicing and scheduling, it has made an overwhelming improvement to our bottom line. Instead of printing multiple work orders for each crew we can now click a button and the work orders are sent out to each crew foreman's net book. We have been using HindSite for three years now, the first year we only used it with our irrigation department. After seeing how the program worked we added three of our other crews to the system. This year we will have the entire company using HindSite, from our install crews to our mowing/maintenance crews.

  • Brianna from Morris County Irrigation

    February 2012

    Ease-of-use
    Functionality
    Quality
    Support

    The way we can customize our company with Hindsite Solution is great! It makes everything much better to manage. Hindsite Solution has many things to offer a company. Whenever we have a request or issue it is responded to very quickly. Mike V is awesome!

Do you use The HindSite Solution?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639