The HindSite Solution is a field service management solution designed to help small and midsize employees manage their field workforce. features of this solution include work order management, time and material tracking, contact management, billing and invoicing.

This solution helps field workers to collect field data and report incidents to back office. Work orders can be downloaded on laptops and mobile devices. It provides driving directions, records any materials used and collects and automates time records. The solution can also capture signatures and attach photos to work orders. The field technicians can also calculate and print bills in the field.

The data is sent to the office, where incomplete jobs can be rescheduled and work can be invoiced using a certified Quickbooks interface. The solution is installed on-premises and offers monthly subscription-based pricing. It is suitable for wide range of service businesses including, cleaning, plumbing, electrical, HVAC and repairing.



27 Reviews of The HindSite Solution

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 27 reviews

October 2018

Dan from Aqualon Irrigation

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great Data Collection

Pros

Through extremely customizable on site audits we are able to collect data which makes our time better billable.

Cons

There are not very many cons to this product. Just call the support number and the issue will get fixed.

September 2018

April from Irrigation Management

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Hindsite is a great company with a great product

Pros

I really like the functionality and how it syncs with QuickBooks and have a staff of amazing helpful people!

Cons

as a growing company, its harder now to get ahold of someone to help with any kind of error that may come up (response is not as fast as it used to be), which is expected as they are growing

July 2018

Aaron from Grapids Irrigation

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

10+ year user

Pros

Scheduling and mapping are excellent. Great integration with Quickbooks. Great for a service company.

Cons

Products are often released before fully developed. Does not do cpnstruction or sales amd marketing real well.

March 2018

Chris from Etron Solutions

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

User friendly and makes scheduling very easy. You cannot go wrong using this software.

Great product for service companies. People are very nice and they are responsive.

Pros

Having contracts in the system and knowing that once they are completed they will get billed properly.

Cons

Anytime you need to make a change to a contract it seems like it is easier to delete the current one and add a new one.

December 2017

Megan from Expert Irrigation

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Hindsite

Pros

User friendly and makes scheduling very easy. You cannot go wrong using this software and your company will profit.

December 2017

Justin from Landscaping

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

2 of 5

December 2017

Good product idea just not easy to make changes

Don’t use apple devices with this software because it won’t work properly

Pros

Having contracts in the system and knowing that once they are completed they will get billed properly.

Cons

Anytime you need to make a change to a contract it seems like it is easier to delete the current one and add a new one.

December 2017

Jen from Badgerland Irrigation and Lighting Service

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

Great support, good program

Pros

Makes scheduling a breeze! Love the "Daily Must Do" list to make sure that things are not forgotten.

Cons

Would love to be able to access program on the go. More training for new office employees using the program would be nice.

September 2017

Doc from Firman Irrigation & Landscape Lighting LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Quite frankly, I couldn't imagine doing my job without this software. It is a must have for service

Overall my experience has been great. The staff and HindSite really support their product to the best of their abilities, and their attitude makes the small nuances in the software easy to overlook.

Pros

The support staff is phenomenal, they are always helpful and informative, and are never afraid to admit if they need help from a superior. I have had great experiences with every level of personnel they have. The software itself is very thorough, almost overwhelming, without a little direction. The ease of scheduling and ability to customize to your own specific requirements is great, and the integration with QuickBooks makes invoicing mostly a breeze. The contracts and marketing aspects which tie everything together really make it a must have for any service based company, especially in their industry-specific niche. Keeping track of parts & products for billing and inventory is SO easy.

Cons

Not cloud or web-based: lose power at the office, and the mobile techs can be at a loss. So many options and features make development a little slow, and tweaking existing products to perfection is can be hampered by new feature additions. Sometimes contract labor conversions to QuickBooks invoicing can be glitchy.

July 2017

Brian from Hague Quality Water of Maryland

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2017

Great at dispatching and service.

Great product for service companies. People are very nice and they are responsive.

Pros

Great product for dispatching and service work. The routing functionality is easy. There are tools for setting up recurring service tasks.

Cons

Statistics are slim, I wish the features to track salesmen was more robust and functional - they are working on it, but it has been a long time coming.

June 2017

Justin from Clarks Cutting Edge

Company Size: 11-50 employees


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2017

Sales Manager

Pros

Stores a lot of information and is great for billing. Also helps keep reoccurring jobs lined up and easy to look up

Cons

Almost has too many options and also the field Ap doesn't always work. Also adding materials on a job isn't always easy

December 2016

Kelly from All Wet Irrigation

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2016

Good but has limitations

We use it to run our irrigation company. It works great for what it does. We would like to see more features.

Pros

Very good at scheduling service trucks with as little windshield time as possible. Also very good at tracking work orders and time for billing.

Cons

Reports are on the weak side and marketing aspects could be stronger.

November 2016

Michele from Robb Ross Foods, inc

Company Size: 11-50 employees


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2016

Hindsite Solutions

I have never used this software in the field but the demo was very impressive and I think that some companies would definitely benefit from this software.

Pros

ease of use

Cons

does not really fit my industry

January 2016

Shawn from SDR Electric, Plumbing & Heating Inc.

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

January 2016

Lots of features

Complicated setup. Support staff friendly and helpful during business hours. No support or manuals after hours. I received a notification they are starting a forum for clients bit still very little information available.

September 2015

brian from salix springs

Review Source: Capterra


Ease-of-use

1 of 5

Customer support

3 of 5

September 2015

This product has every bell and whistle with no user manual or searchable help center

This product has every bell and whistle with no user manual or searchable help center. It is not for the company that doesn't have a dedicated office person who only schedules and bills. If you have many crews and dedicated full time office staff, it may be for you. The one on one support comes from very nice, helpful staff, but that is really the only help you can get, as long as it is during business hours through a call back system. If it is after hours and you can't find the solution sitting through an outdated video, too bad. And with a program this immense and intense, that is pretty pathetic. I believe the program has great capabilities, but it is not user friendly

June 2015

Howard from Nature's Helper Inc.


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

June 2015

Satisfied Customer

Pros

They are very helpful. Customer service is always willing to help.

Cons

Sometimes there are glitches in the product but they are quick to resolve the problems.

January 2015

Cate from Irrigation

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2015

Saves time for both technicians and office staff.

This software has the ability for technicians to web sync while in the field. This means if the office changes the schedule they can see the changes. Also if the tech is running ahead or behind of schedule there is real time updates and then can be adjusted saving tons of time and definitely money. The developers are constantly improving the software by updating reporting features or adding programs such as Hindsite Connect. Having the ability to email customers confirmations and marketing material directly from the software will save time since we will not have to export and sort the information in another program.

January 2015

Tim from River Run Marketing

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2015

Solid Product Management

This product is extremely useful for coordinating multiple projects and completely our tracking and billing tasks. The UI is very easy to learn and to train others on. Would recommend this product highly.

January 2015

Rob from Amuzzini Construction

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2015

Should've started with Hindsite in hind sight!

Hindsite Software is an amazing tool for any company in the service industry. I recommend this to any business owner looking to streamline their operations. It is truly a complete solution for project management. The product also comes with excellent customer support and a free training session. There isn't anything else you can ask for from this software.

January 2015

Steve from Langone Bros Landscaping

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2015

Hindsite made life easy

Our landscaping company was restricted from growing due to our systems. With hindsite not only could we grow, but we could leave the office to one or 2 people while everyone else was out taking care of customers, finding new leads, etc.

November 2014

Aaron from Grapids Irrigation


Ease-of-use

3.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

November 2014

Long Time HindSite User

Pros

They are normally very good about personal service. You talk to real people and get help for your problems instead of google searching or hunting through an online manual. This is all included in their price.

Cons

The company has made the mistake a few times of releasing updates that have a ton of bugs and have caused a lot of grief and cost us money. They are always good about helping, but I stay away from their cutting edge at this point.