All Desku Reviews
1-25 of 36 Reviews
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Brian
Verified reviewer
Media Production, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Desku.io is an amazing helpdesk solution
The live chat and ticketing functionality is the main reason I started using DeskU. I have some other helpdesk/live chat solutions and DeskU is really starting to outgrow them in features/functionality. I also love the integrations - Woocommerce is a big part of my businesses so them offering an integration with Woo is huge for me. Looking forward to using the social integrations and really hoping for an EDD (Easy Digital Downloads) integration in the future!
CONSLike any new platform, there will be growing pains. DeskU has been buggy from time to time but generally seems to be sorted out quickly.
Reason for choosing Desku
Price, features
Reasons for switching to Desku
Rake went out of business
Vendor Response
Thankyou for amazing review Brian
Replied October 2022
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
The Ultimate Customer Support Platform
Excellent overall. The support and continues development of the tool keep me hopeful and excited. This is a fantastic alternative to Zendesk, Live chat and Freshdesk.
PROSThe ease of use and clear onboarding instructions. The features and price are extremely affordable considering the features and roadmap they are actively developing.
CONSRome wasn't built in one day and Desku won't be either. There are missing integrations and the UI could be improved. But overall the site is beautifully designed and everything works as advertised. It's hard to argue against the overall value proposition. This is where you can maximize your return on this investment.
Reason for choosing Desku
I believe when compared side by side. Desku.io adds the same functions and capabilities at an affordable price. I truly believe once you make the switch you'll be happy you did. Your customer will be happy for it, and you'll cut operating expenses without losing an excellent customer experience.
Reasons for switching to Desku
The cost and value were of the roof with Desku.io vs Zendesk. A Desku.io is quickly catching up and developing new features and capabilities on a weekly basis.
Anh
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Promising product but need more polish.
Promising product but need more polish.
PROS- Feature-rich - Deep integration with Woocommerce - Good pricing
CONSCons: - The website loads very slow from our location (Vietnam); on every page - UX is not good - Slower development recently
Reason for choosing Desku
It is cheaper and has Woocommerce integration
Vendor Response
Thankyou Ahn for recommendation. we are looking forward to update it for sure.
Replied September 2022
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Replaced Freshdesk with Desku
Overall, I have great experience with Desku and keep using it for my helpdesk. A lot of new features and UX improvements are coming so it will only get better.
PROSEasy to navigate, UI and UX is pretty good, very generous limit for multiple workspaces / brands, great features including chatbot, live chat, knowledge base, shared inbox, social inbox. Compared to other newcomers in the Helpdesk software space like LabiDesk and Thrivedesk, Desku is clearly the winner by miles.
CONSTicketing UI is a bit messy. You can’t minimize or hide your ticket list (the left sidebar) and it takes a lot of screen area. You have widgets in the right sidebar and the text editor is left with small screen area which is quite annoying.
Reason for choosing Desku
Desku is the most usable platform and has the most complete features compared to LabiDesk and Thrivedesk which in my opinion are not ready for live production environment. Desku is also more affordable than zohodesk
Reasons for switching to Desku
Freshdesk paid plan is too expensive for us and Desku provide better limits and similar features with more affordable pricing.
Erik
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Pretty well developed new player
Have enjoyed using it. It's a lot cheaper than some of the more established help desk solutions. We are price sensitive so it works for us. And even though it's newer and less expensive, it does some things better than the tool we were using before. Also, I had a couple small issues and got an immediate reply back from the founder.
PROSI really like the FAQ portal. It looks stunning and is light years beyond the tools we had used before. I also like that it is easy to have multiple agents working together on a ticket. The knowledge management feature (which populates the portal) is also well done. The mobile app is also pretty good.
CONSMarking a ticket as spam doesn't delete it or block or delete the sender. This is mildly annoying. Also, as an admin, if I want to view things as another agent, I have to log out and log back in as that agent. There is no easy way to update my admin view as a user.
Reasons for switching to Desku
Helpscout failed to continue to innovate, costs were going up, they started to charge for views or something strange so we said, enough. We found a very good deal and are happy we moved.
Vendor Response
Thankyou Eric
Replied October 2022
Jornes
Design, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Desku is awesome
I am happy with Desku. Their tool is solid, and the dev is also working hard to improve their tool.
PROSThe tool is excellent. I like their knowledge base and ticketing system the most.
CONSOverall, everything is good. Need to improve the widget design, and add a few more features.
Reason for choosing Desku
They prepared some documentation and expected me to refer to their documentation. As a result, I felt helpless when I need help.
Reasons for switching to Desku
Because BotgateAI is damn slow. They take forever to bring a minor update. Tired of being with them. And I found Desku. Lucky me.
Vendor Response
Thankyou for amazing review jornes
Replied October 2022
Oliver
Design, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Awesome and flexible
Desku is a great helpdesk solution. I love the live-chat option.
PROSIt's still in development to implement new feature and increase the usage.
CONSI need some time to find some options. But if you know theire structure, the dashbord is very easy to use.
Reason for choosing Desku
good feeling
Reasons for switching to Desku
Desku has a great solution without a lot of unused features. It's smart and perfect.
Vendor Response
Thankyou Oliver for amazing words
Replied October 2022
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Deskubot is working like charm
mostly function working and uptime
PROSTicket system working wellIntegaration working also ok
CONSdesku bot not included in - if it can be on , it so grat
Reason for choosing Desku
cost and have all functions working as i want
Reasons for switching to Desku
myalice no have email function, automation like bad
Bhavik
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2023
Excellent experience with help desk software
Desku is an excellent platform for managing user support. It is easy to navigate, and the user interface (UI) and user experience (UX) are top-notch. The custom domain feature is an absolute game-changer. Furthermore, the organization of tickets and the ability to effortlessly add tags have streamlined our workflow.
CONSOverall, everything is good. They are focusing on releasing more functionalities day by day.
Stefan
Verified reviewer
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
My preferred helpdesk and communication hub
The unified team inbox and the fast development speed of the team behind Desku. Its a really good and useful helpdesk and customer support software. It directly integrates with Shopify, Magento and Woocommerce Stores, you see all the corresponding data from the order of the customer direct in Desku and it is really helpful to communicate issues with your team and the customers.
CONSA native integration of shopware is missing.
Vendor Response
Thankyou
Replied October 2022
Juan Diego
Education Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
The best HelpDesk System we have tried
Desku is an excellent platform for managing all users support needs. It is a very good balanced Customer Support Platform, simple but highly effective, and at a very reasonable cost. We couldn't be happier. We are a small SAAS startup and Desku.io has meant for us to be able to implement our customer support service in a few hours. At the same time, we can integrate it with multiple tools we use.Recently has integrated a fantastic and easy bot builder to create automations to attend fast and effectively our users questions or doubts. FLows are easy and simple to create.Its own support service is fast and solves any problem quickly. It has also a promising roadmap, because of that, new features are often added in response to their users feedback.
PROSVery easy to use, it provides a cool way to follow your interactions with customers thanks to their main features: the support ticketing system, knowledge base, shared inbox and live chat.
CONSDesku is a young and developing product, which means that some bugs may occasionally appear, but they are corrected very quickly.
Reason for choosing Desku
Lower price and similar features
Reasons for switching to Desku
Price and features included
Charly
Online Media, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
5 Stars ⭐ All-in-One Customer Support Platform
As a early Desku adopter, I have seen new features being added to the platform on a regular basis since the begining. The only thing that would be great to be added to the Desku ecosystem to make it the ultimate Customer Support SaaS offering would be an AI for Deskubot, but I'm pretty sure it is somewhere in their features roadmap.
CONSDocumentation is not always covering all there is to know but the UI is pretty intuitive and getting support is quite fast.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
New Contender in the Customer Support Space
Unifying our customer support channels was a priority for us. Previously we were using 3-4 different apps to accomplish what Desku does. Bringing everything together in Desku has really helped our support team streamline their workflows and decrease our response times.
PROSAlthough Desku is a relatively new product, the team over there appears to be developing the app very quickly with new feature releases almost weekly. They seem to really understand their niche so the features they are releasing are very useful whereas sometimes other software developers focus on features that aren't very relevant for their users. These guys really get it.
CONSThe app does a lot of things: web chat, knowledge base, ticketing, etc. In the beginning the modules felt a bit disjointed, but over the last few months the UI has been updated several times and it the overall user experience is getting much better.
JaKia
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Thankful To Have Found Desku
I'm thankful to have found Desku when I did. I've been managing my customer support via email and using Trello as a knowledge base. It worked but it's definitely not what I wanted long-term. I transitioned to HelpScout and that was great until my credit card expired while I was in the hospital with covid. I've yet to regain access to all of the data inside of that account so I'm basically starting from what I had in Trello. I love the customization options and although it doesn't natively support it, I'm using it for customer support for my ClickFunnels support. The chat bot works just fine. I can't say that I've encountered any problems that I didn't create and even then the support team were quick to reply to me and solve my problem. It was easy to install, really no heavy lifting and the interface is easy to navigate for me. It pretty much has every feature that I need at the moment in a help desk. I bought a LTD for this on appsumo and I really hope that they come back. I would love the max out on this!
PROSI love that you have the option to choose what email platform you want to integrate if you don't want to use Desku mail.
CONSI really wish that they had more native integrations. I also don't like that thy sidebar is compact. I haven't yet memorized the icons so seeing them without a name beside it makes me think a bit more than I would like but that's super small. I did also have a bit of trouble signing up via appsumo but that was my fault. They solved that really fast.
Reasons for switching to Desku
Lost access to all of the data inside of that account and decided to start fresh with Desku. I also caught an LTD on this software so that factored in a lot lol.
Chirag
Apparel & Fashion, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2022
A toolkit that we business needed
A wholesome tool to solve problems for communication and resolution.
CONSPersonally, a few additions for knowledge base would be appreciated
Steven
Online Media, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Deskubots - great addition to Live Chat
Integrates neatly with the live chat service provided by Desku. And the interface is slick and clean.
CONSLittle confusing as to the difference between the Deskubot Widget and the Live Chat widget. I assumed if you had Live Chat, that it was all one thing. Building out recipes has a slight learning curve.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Great customer support service
I have 3 accounts with them for 3 of my websites and it is an amazing service. They also just launched a bot service for their chat support and cant wait to use it. Theie support via Whatsapp is fast and problems are solved quickly. Thank you and cheers from Morocco
PROS- Ease of use - Whitelabel - Customer Support
CONS- Not multilingual - More branding option
Vendor Response
Thankyou for amazing review We will surely consider improving further
Replied October 2022
Alper
Verified reviewer
Computer Hardware, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Made a switch from Crisp
So far so good.
PROSIt is amazing software. Custom domain feature is great. Organization of tickets and ability to add tags is awesome.
CONSNotifications need to be improved. Mobile app needs refactoring
Reasons for switching to Desku
Got a good deal
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2022
Desku.io is a clear winner in easy-to-use contact center software. I would highly recommend you at
It is well worth the money for me and should at least make your short list of software to look at for help desk/support needs.
PROSPros: Easy to use compared to other support platforms Desku Helpdesk app is available on both iPhone and Android Ability to manage multiple inboxes and brand Support via live chat/chatbot, shared tickets, and a knowledge base They have an active Facebook community Attractive Pricing compared to other platforms
CONSCons: Roadmap timeline is a behind Is a bit slow at times (probably growing pains)
Reasons for switching to Desku
Price
David
Verified reviewer
Design, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2022
I am ready to move from the larger, most established and very expensive Help Desk platforms, are u?
I am surprised, in a good way! To be honest I had not considered a HelpDesk solution for my endeavors, just because how expensive a scaling solutions becomes in time, I have done support for many years and have helped in the implementation of most of the systems I have used and know this first hand. DeskU has allowed me to lay out a plan to offer to our customers, sponsors and brand ambassador with a personalized platform. It has also opened the window to even offer HelpDesk services for a limited number of clients as part of our e-commerce solutions.
PROSThe easy of deployment, integration, scalability and access to [SENSITIVE CONTENT] has me convinced this is a great opportunity! Having used Help Desk platforms for my former corporate world jobs makes me certain!
CONSWhile I would not consider it cons, because the platform is in its early stages, they are definitely things to consider before a full switcheroo, not able to introduce approvals or SLA compliance are heavy on the list.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Fast and easy bot builder.
Simple and straight forward. Easy to build with. UI takes a bit to get used to, but works well after you learn how to click the right place
PROSRecipes are simple and easy to create. There isn't a lot of complicated functionality. Simple bot that gets the job done. Excited that this will integrate directly with Desku helpdesk to create tickets for service work.
CONSNo advanced bot features for a more complicated workflow. But
Reason for choosing Desku
I have Desku helpdesk.
Vendor Response
Thankyou
Replied October 2022
Jamie
Verified reviewer
Media Production, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Awesome Alterative to Freshdesk!
Awesome Alterative to Freshdesk, Lots of potential. I like the UI that its super easy to navigate. Awesome live chat functions. Integration to Facebook Page to log tickets and custom SMTP is my favorite feature. Cost effective with Live Chat Built in.
CONSUI to load abit faster. Hope there they could integrate with more social platforms like Instagram or Twitter. The development speed could be faster for new features.
Martin
Pharmaceuticals, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Desku has a bright future
Overall a good experience with Desku. I have only been testing the new chatbot for a short period, but so far I'm really impressed the UX behind this. A lot of great templates with useful flows.
CONSIt lacks a few key features I hope to come soon. For example how to convert tickets and live chat
Vendor Response
Thankyou for your feedback Martin You can easily convert tickets to livechat from top menu. Looking forward to improve it further.
Replied October 2022
Wilton
Verified reviewer
Graphic Design, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
This is the One.
Excellent tool and team. Support is fast to respond and help if you have issues.
PROSDesku provides a number of ways for businesses to support their customers, including live chat, tickets, and a knowledge base. The Desku Helpdesk app is good for use with WooCommerce and Shopify, as it is available on both iPhone and Android platforms. Handling multiple inboxes and brands successfully within Desku is a major advantage. The price of this tool is just right and it offers tremendous value for the money invested.
CONSWhile the design customization is not perfect yet, it is slowly improving and will only get better with time.
Vendor Response
Thankyou so much for such detailed review wilton
Replied October 2022
Ramsey
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Desku Is The Best
Overall the best right now for a chat and ticketing system with lots of future updates
PROSI like the ease of use and the team bringing updates constantly to their current user base.
CONSHaven't found anything wrong with the product.
Reasons for switching to Desku
I was going to use them but they dont do nearly as much ad desku