Desku
About Desku
Awards and Recognition
Desku Pricing
Starter - $18/month upto 5 agent (billed anually) or $28/month Unlimited agent (billed Annually ) Enterprise - Please contact Desku.io team for pricing details
Starting price:
$39.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Desku
1 - 5 of 36 Reviews
Brian
Verified reviewer
Media Production, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Desku.io is an amazing helpdesk solution
The live chat and ticketing functionality is the main reason I started using DeskU. I have some other helpdesk/live chat solutions and DeskU is really starting to outgrow them in features/functionality. I also love the integrations - Woocommerce is a big part of my businesses so them offering an integration with Woo is huge for me. Looking forward to using the social integrations and really hoping for an EDD (Easy Digital Downloads) integration in the future!
CONSLike any new platform, there will be growing pains. DeskU has been buggy from time to time but generally seems to be sorted out quickly.
Reason for choosing Desku
Price, features
Reasons for switching to Desku
Rake went out of business
Vendor Response
Thankyou for amazing review Brian
Replied October 2022
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
The Ultimate Customer Support Platform
Excellent overall. The support and continues development of the tool keep me hopeful and excited. This is a fantastic alternative to Zendesk, Live chat and Freshdesk.
PROSThe ease of use and clear onboarding instructions. The features and price are extremely affordable considering the features and roadmap they are actively developing.
CONSRome wasn't built in one day and Desku won't be either. There are missing integrations and the UI could be improved. But overall the site is beautifully designed and everything works as advertised. It's hard to argue against the overall value proposition. This is where you can maximize your return on this investment.
Reason for choosing Desku
I believe when compared side by side. Desku.io adds the same functions and capabilities at an affordable price. I truly believe once you make the switch you'll be happy you did. Your customer will be happy for it, and you'll cut operating expenses without losing an excellent customer experience.
Reasons for switching to Desku
The cost and value were of the roof with Desku.io vs Zendesk. A Desku.io is quickly catching up and developing new features and capabilities on a weekly basis.
Anh
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Promising product but need more polish.
Promising product but need more polish.
PROS- Feature-rich - Deep integration with Woocommerce - Good pricing
CONSCons: - The website loads very slow from our location (Vietnam); on every page - UX is not good - Slower development recently
Reason for choosing Desku
It is cheaper and has Woocommerce integration
Vendor Response
Thankyou Ahn for recommendation. we are looking forward to update it for sure.
Replied September 2022
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Replaced Freshdesk with Desku
Overall, I have great experience with Desku and keep using it for my helpdesk. A lot of new features and UX improvements are coming so it will only get better.
PROSEasy to navigate, UI and UX is pretty good, very generous limit for multiple workspaces / brands, great features including chatbot, live chat, knowledge base, shared inbox, social inbox. Compared to other newcomers in the Helpdesk software space like LabiDesk and Thrivedesk, Desku is clearly the winner by miles.
CONSTicketing UI is a bit messy. You can’t minimize or hide your ticket list (the left sidebar) and it takes a lot of screen area. You have widgets in the right sidebar and the text editor is left with small screen area which is quite annoying.
Reason for choosing Desku
Desku is the most usable platform and has the most complete features compared to LabiDesk and Thrivedesk which in my opinion are not ready for live production environment. Desku is also more affordable than zohodesk
Reasons for switching to Desku
Freshdesk paid plan is too expensive for us and Desku provide better limits and similar features with more affordable pricing.
Erik
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Pretty well developed new player
Have enjoyed using it. It's a lot cheaper than some of the more established help desk solutions. We are price sensitive so it works for us. And even though it's newer and less expensive, it does some things better than the tool we were using before. Also, I had a couple small issues and got an immediate reply back from the founder.
PROSI really like the FAQ portal. It looks stunning and is light years beyond the tools we had used before. I also like that it is easy to have multiple agents working together on a ticket. The knowledge management feature (which populates the portal) is also well done. The mobile app is also pretty good.
CONSMarking a ticket as spam doesn't delete it or block or delete the sender. This is mildly annoying. Also, as an admin, if I want to view things as another agent, I have to log out and log back in as that agent. There is no easy way to update my admin view as a user.
Reasons for switching to Desku
Helpscout failed to continue to innovate, costs were going up, they started to charge for views or something strange so we said, enough. We found a very good deal and are happy we moved.
Vendor Response
Thankyou Eric
Replied October 2022