The easy of deployment, integration, scalability and access to [SENSITIVE CONTENT] has me convinced this is a great opportunity.

Excellent tool and team. Support is fast to respond and help if you have issues.

Ticketing UI is a bit messy. You can’t minimize or hide your ticket list (the left sidebar) and it takes a lot of screen area.

This is mildly annoying. Also, as an admin, if I want to view things as another agent, I have to log out and log back in as that agent.

I have only been testing the new chatbot for a short period, but so far I'm really impressed the UX behind this. A lot of great templates with useful flows.

I bought a LTD for this on appsumo and I really hope that they come back. I would love the max out on this.

A bit cheap looking backend. No native apps yet (Android, iOS, etc.).

I have 3 accounts with them for 3 of my websites and it is an amazing service. They also just launched a bot service for their chat support and cant wait to use it.

Little confusing as to the difference between the Deskubot Widget and the Live Chat widget. I assumed if you had Live Chat, that it was all one thing.

I also love the integrations - Woocommerce is a big part of my businesses so them offering an integration with Woo is huge for me.

Compared to other newcomers in the Helpdesk software space like LabiDesk and Thrivedesk, Desku is clearly the winner by miles.

Ease of use, quick onboarding, works like a charm. Had 1 issue which was quickly resolved.

It is easy to use and provides a great way to keep track of your conversations with customers - support ticketing system, knowledge base, shared inbox and chat support.

The pace of development has begun to increase so I am looking forward to more exciting future developments. One such development seems like a true game-changer.

I really like the FAQ portal. It looks stunning and is light years beyond the tools we had used before.

The custom domain feature is an absolute game-changer. Furthermore, the organization of tickets and the ability to effortlessly add tags have streamlined our workflow.

Marking a ticket as spam doesn't delete it or block or delete the sender.

Custom domain feature is great. Organization of tickets and ability to add tags is awesome.

Easy to navigate, UI and UX is pretty good, very generous limit for multiple workspaces / brands, great features including chatbot, live chat, knowledge base, shared inbox, social inbox.

It is well worth the money for me and should at least make your short list of software to look at for help desk/support needs.

Handling multiple inboxes and brands successfully within Desku is a major advantage. The price of this tool is just right and it offers tremendous value for the money invested.

The product is solid and easy to work on. A robust live chat feature is the gem.

Their was amount of functionalities and the quality of the product makes it a great product.

A lot of awesome functionality. Mass manipulation of tickets and linking tickets to together in parent-child relationships.

Feature Rich Support System for a Great Price.

Configuring the product for things such as user grouping and admin roles was easy in some regards, but could also be cumbersome navigating the areas to make these configurations.

It's very stable, customizable, and easy to use and understand. Most updated and changes are only a few clicks and they're done.

The follow up is also a welcome benefit. We reviewed more than a few products and GWI has met every expectation.

Active directory integration is a huge plus and allows the end user to open tickets with minimal input.

The good thing about it is that this is not just a one person opinion, most of the IT members likes its ease of use. Just a small Link on SharePoint or pushed to the desktops and anyone in the Org.

If you're looking for a great help desk application that integrates well into a Windows environment - then look no further.

The application is fully customizable to fit your business needs. The product consistently gets better and better with each release and the customer support is outstanding.

The minimal training we recieved was thorough. The help and online help is excellent and very well written.

Integrating with Outlook and other 3rd party tools. Overall attractive User Interface.

Customer support was very helpful though. It was easy to lose track of tickets for follow ups and think they could make a better interface for this area.

I love the new rep interface which has dashboards so that I can graphically see the numbers and kinds of help tickets out there. I love the email notifications of new tickets, updates, etc.

Fairly intuitive and easy to customize views. Good automation options for workflow notifications.

The PC scan feature is amazing, incredibly useful utility. Numerous Reporting options.

When you have hundreds of devices, sorting them is very difficult unless you have tons of time to customize.

Our company has many ticketing platforms and for our user base, this was an inexpensive and easy to implement tool.

The user-facing portal is ugly and very difficult to manage.

Moreover, they have not updated their install manual since about version 8 or so, they are now on ver 17. I have trouble with most upgrades.

I was part of the team to implement the product and found it really easy. Now that we have been working on it for 4 months I can see all of the benefits offered.

US Dollar

Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations.


Desku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand.

LongDescription

Support Ticket Management

Customizable Reports

Access Controls/Permissions

Workflow Configuration

Customer Database

Self Service Portal

Multi-Channel Communication

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

Ticket Management

Activity Dashboard

Knowledge Base Management

Real-Time Chat

Service Level Agreement (SLA) Management

Customizable Branding

Reporting/Analytics

Remote Access/Control

Third-Party Integrations

Surveys & Feedback

Customizable Fields

Automated Routing

Performance Metrics

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Prioritization

Customizable Forms

Customer History

Starter - $18/month upto 5 agent (billed anually) or $28/month Unlimited agent (billed Annually )  Enterprise - Please contact Desku.io team for pricing details

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

Desku

Live Online

Documentation

Videos

iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite.


iSupport allows users to manage all the aspects of the help desk process including incident, change and deployment approvals from a single solution. The incident management functionality of the solution combines incoming requests from multiple sources such as phone, email, chat and discussion forums and routes them to the appropriate staff based on defined business rules.


iSupport features mySupport which allows users to share the self help material with team members. This feature also allows users to manage help desk discussion forums and live chat with end users.


iSupport features asset tracking which allows users to track all the IT assets with the help of scanning techniques and network queries. Users can schedule scans, maintain a log of historical issues and use the information for improving the quality of help desk services.



Desku vs iSupport

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