The easy of deployment, integration, scalability and access to [SENSITIVE CONTENT] has me convinced this is a great opportunity.

Excellent tool and team. Support is fast to respond and help if you have issues.

Ticketing UI is a bit messy. You can’t minimize or hide your ticket list (the left sidebar) and it takes a lot of screen area.

This is mildly annoying. Also, as an admin, if I want to view things as another agent, I have to log out and log back in as that agent.

I have only been testing the new chatbot for a short period, but so far I'm really impressed the UX behind this. A lot of great templates with useful flows.

I bought a LTD for this on appsumo and I really hope that they come back. I would love the max out on this.

A bit cheap looking backend. No native apps yet (Android, iOS, etc.).

I have 3 accounts with them for 3 of my websites and it is an amazing service. They also just launched a bot service for their chat support and cant wait to use it.

Little confusing as to the difference between the Deskubot Widget and the Live Chat widget. I assumed if you had Live Chat, that it was all one thing.

I also love the integrations - Woocommerce is a big part of my businesses so them offering an integration with Woo is huge for me.

Compared to other newcomers in the Helpdesk software space like LabiDesk and Thrivedesk, Desku is clearly the winner by miles.

Ease of use, quick onboarding, works like a charm. Had 1 issue which was quickly resolved.

It is easy to use and provides a great way to keep track of your conversations with customers - support ticketing system, knowledge base, shared inbox and chat support.

The pace of development has begun to increase so I am looking forward to more exciting future developments. One such development seems like a true game-changer.

I really like the FAQ portal. It looks stunning and is light years beyond the tools we had used before.

The custom domain feature is an absolute game-changer. Furthermore, the organization of tickets and the ability to effortlessly add tags have streamlined our workflow.

Marking a ticket as spam doesn't delete it or block or delete the sender.

Custom domain feature is great. Organization of tickets and ability to add tags is awesome.

Easy to navigate, UI and UX is pretty good, very generous limit for multiple workspaces / brands, great features including chatbot, live chat, knowledge base, shared inbox, social inbox.

It is well worth the money for me and should at least make your short list of software to look at for help desk/support needs.

Handling multiple inboxes and brands successfully within Desku is a major advantage. The price of this tool is just right and it offers tremendous value for the money invested.

The product is solid and easy to work on. A robust live chat feature is the gem.

Their was amount of functionalities and the quality of the product makes it a great product.

It's a great way to streamline all the cooks needed in the kitchen at once and a way for everyone to chime in as needed.

We like that it is easy to use. It is rather simple and not overly complicated.

Great Product with easy to use interface. Easy customize your experience.

All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective.

HappyFox provides a simplistic and easily customizable help desk solution with a variety of powerful 3rd-party integrations.

Happy Fox is very user friendly and easy to set up. Out of the box it has a lot of capabilities and the reporting is fantastic.

Same comment as for HappyFox Chat, there may are too many sections and menus and it can become a bit confusing sometimes.

Automation features - auto ticket creation, time spent, canned actions, etc. Great integration options with other software.

Happy Fox gives the opportunity to use a desktop solution for tiny companies like mine. The service is excellent, fast and competent and very friendly.

Great helpdesk product with integrated knowledgebase.

It was easy to set up and i left a message. From the format, i liked the way it looked, thought it would be an easy experience, but it wasn't.

We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem.

Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions.

I can not think of one thing I disliked about the software.

Overall this has been a very useful tool for internal maintenance requests.

Also, the support staff is very helpful. We looked at a few software packages but none were as good as Happy Fox.

Outstanding Help desk software at an attractive price.

We have been using happyfox past 2 years. We love the product and the customer service is absolutely fantastic.

First ,I have to commend the Happyfox team for running a good and effective support department.

Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks. Customization is very painful, not intuitive, complex, little bugs in several functions.

I have had a great experience with HappyFox team members since I started the free trial.

HappyFox offers a great service for its price.

HappyFox offers an excellent user interface packed with features and configuration options that can help manage both internal and external help desks.

It is very versatile and easy to use. I was able to integrate this with Magento which was a huge bonus.

The most important feature about HappyFox is the support that the team provides 24/7. I am an administrator in a small company and decidedly not a programmer.

Trial solution was slow, that may have been due to the servers the trials run on but was very evident to us and caused frustration.

Sometime when you install happyfox chat website shows some javascript errors & we reported this & they are working on this issue.

The Support Team spent many hours coaching me through this process to achieve a very useful set of tools for our customers.

US Dollar

Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations.


Desku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand.

LongDescription

Support Ticket Management

Customizable Reports

Access Controls/Permissions

Workflow Configuration

Customer Database

Self Service Portal

Multi-Channel Communication

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

Ticket Management

Activity Dashboard

Knowledge Base Management

Real-Time Chat

Service Level Agreement (SLA) Management

Customizable Branding

Reporting/Analytics

Remote Access/Control

Third-Party Integrations

Surveys & Feedback

Customizable Fields

Automated Routing

Performance Metrics

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Prioritization

Customizable Forms

Customer History

Starter - $18/month upto 5 agent (billed anually) or $28/month Unlimited agent (billed Annually )  Enterprise - Please contact Desku.io team for pricing details

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

Desku

Live Online

Documentation

Videos

HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.


HappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers. Each ticket contains a running log of actions taken so that all team members have visibility into the edits taking place.


HappyFox offers industry standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.


HappyFox is available on a monthly subscription basis that includes support via email and phone.



Cataloging/Categorization

Case Management

Document Storage

Activity Tracking

Customer Segmentation

IT Asset Management

Customer Service Analytics

Sentiment Analysis

Project Management

Rules-Based Workflow

Categorization/Grouping

Communication Management

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Customer Complaint Tracking

Email Templates

Contact Management

Help Desk Management

Content Management

Project Time Tracking

Social Media Monitoring

Survey/Poll Management

Routing

Discussions/Forums

Issue Scheduling

Text Editing

Queue Management

Support Ticket Tracking

Role-Based Permissions

Forms Management

Recurring Issues

Alerts/Notifications

Decision Support

Customizable Templates

Issue Tracking

Dashboard

Multi-Language

Contact Database

Widgets

Feedback Management

Negative Feedback Management

Tagging

Issue Auditing

Online Forums

Task Management

Live Chat

Sales Pipeline Management

Lead Management

For Insurance Industry

Mac OS

Web browser (OS agnostic)

Windows 2000

There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS & Android apps.

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