It's a great way to streamline all the cooks needed in the kitchen at once and a way for everyone to chime in as needed.

We like that it is easy to use. It is rather simple and not overly complicated.

Great Product with easy to use interface. Easy customize your experience.

All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective.

HappyFox provides a simplistic and easily customizable help desk solution with a variety of powerful 3rd-party integrations.

Happy Fox is very user friendly and easy to set up. Out of the box it has a lot of capabilities and the reporting is fantastic.

Same comment as for HappyFox Chat, there may are too many sections and menus and it can become a bit confusing sometimes.

Automation features - auto ticket creation, time spent, canned actions, etc. Great integration options with other software.

Happy Fox gives the opportunity to use a desktop solution for tiny companies like mine. The service is excellent, fast and competent and very friendly.

Great helpdesk product with integrated knowledgebase.

It was easy to set up and i left a message. From the format, i liked the way it looked, thought it would be an easy experience, but it wasn't.

We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem.

Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions.

I can not think of one thing I disliked about the software.

Overall this has been a very useful tool for internal maintenance requests.

Also, the support staff is very helpful. We looked at a few software packages but none were as good as Happy Fox.

Outstanding Help desk software at an attractive price.

We have been using happyfox past 2 years. We love the product and the customer service is absolutely fantastic.

First ,I have to commend the Happyfox team for running a good and effective support department.

Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks. Customization is very painful, not intuitive, complex, little bugs in several functions.

I have had a great experience with HappyFox team members since I started the free trial.

HappyFox offers a great service for its price.

HappyFox offers an excellent user interface packed with features and configuration options that can help manage both internal and external help desks.

It is very versatile and easy to use. I was able to integrate this with Magento which was a huge bonus.

The most important feature about HappyFox is the support that the team provides 24/7. I am an administrator in a small company and decidedly not a programmer.

Trial solution was slow, that may have been due to the servers the trials run on but was very evident to us and caused frustration.

Sometime when you install happyfox chat website shows some javascript errors & we reported this & they are working on this issue.

The Support Team spent many hours coaching me through this process to achieve a very useful set of tools for our customers.

Not as great as some tools but the price tag for what we need is better. Once you get over a small learning curve it works well.

Lightweight agent that allows you to connect to machines connected to the internet. Nice Graphical Interface to see machines online and connect remotely.

Great so far, I am looking to purchasing for my company.

Its needed offline through lan not wided area atlease.

User error: Remote access software requires users to have the appropriate technical knowledge and skills to operate it effectively, and user error can result in data loss or other issues.

Unless you bookmark the exact link to the remote management page, it is very difficult to find on the main website.

But that's the trick to get you to upgrade. The most basic function won't work on roaming systems unless you are paying for the highest edition.

Agent distribution is easy, but sometimes is difficult to understand what is not working and how to perform troubleshooting.

Perfect solution for troubleshooting any desktop computer remotely.

It also provides robust security features to protect sensitive data and ensure compliance with industry standards.

There is some delay in establishing the connection, and sometimes the connection is dropped.

It's secure and we can send/receive documents. We can also add devices to our favorites and stop/resume and transition between different sessions without any issues.

It is easy to use if you work in a web-enviroment daily. Would prefer an app instead.

In addition, it provides a secure connection that ensures that data is kept safe and that the user's privacy is respected.

The functionality is good for a web-based front-end tool, and I like the multi-monitor support.

Been using this remote access plus for like 30min and love it its so cheap costs be around £7 to manage 15 of my clients computers.

It's the perfect tool for supporting your end users.

Literally used the free trial for 30min and then signed up for the pro subscription. Its so easy to use beets the pants of teamviwer.

There is no need for configuration on the client end. I also like that approval is required before a computer becomes part of the list.

The application has dramatically improved our organization and IT support of tablet devices across our company.

I was drawn to the product due to the trial and price and impressed by the extent of the features.

It is very easy to use when assisting users. Can easily install and shows up in the Management console instantly.

US Dollar

HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.


HappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers. Each ticket contains a running log of actions taken so that all team members have visibility into the edits taking place.


HappyFox offers industry standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.


HappyFox is available on a monthly subscription basis that includes support via email and phone.



LongDescription

Support Ticket Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

Customer Service Analytics

Workflow Configuration

Sentiment Analysis

Project Management

Rules-Based Workflow

Categorization/Grouping

Communication Management

Customer Database

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Customer Complaint Tracking

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Content Management

Project Time Tracking

Social Media Monitoring

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Scheduling

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Workflow Management

Email Management

Ticket Management

Recurring Issues

Alerts/Notifications

Knowledge Base Management

Decision Support

Real-Time Chat

Service Level Agreement (SLA) Management

Customizable Templates

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Contact Database

Widgets

Remote Access/Control

Feedback Management

Negative Feedback Management

Customer History

Tagging

Issue Auditing

Third-Party Integrations

Online Forums

Task Management

Live Chat

Sales Pipeline Management

Lead Management

For Insurance Industry

Mac OS

Web browser (OS agnostic)

Windows 2000

There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS & Android apps.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

HappyFox Help Desk

In Person

Live Online

Webinars

Documentation

Videos

Remote Access Plus is an enterprise remote support and desktop software that enables IT technicians to troubleshoot their managed computers, situated anywhere around the world, from a central location in a  coherent manner. 

Advanced Remote Control, voice, video, and text chat enable technicians to understand and resolve issues faster, in turn reducing the average turnaround time. In addition, multiple users can collaborate to view a particular target computer's desktop and solve issues. Even if a technician is away from their desk, they can effortlessly manage computers using the Remote Access Plus mobile app. The smart remote shutdown helps in conserving power by switching off inactive computers that are running. Audit-ready reports of various metrics help technicians to get more visibility on the status of deployed tasks. The System Manager tools, such as, Remote Command Prompt, Remote Registry, and Remote File Transfer ease the process of accessing and managing a target computer's services.

Users can choose between Remote Access Plus on-premise and cloud solution, catered to handle the requirements based on the organization type. Furthermore, it's available in three editions- Free, Standard and Professional. If you are a small startup and have 10 or fewer computers to manage, then the Free edition is for you. While the Enterprise edition includes all the features, the Standard edition includes only the basic ones. 

Remote Access Plus supports all three major flavors of operating systems- Windows, Mac and Linux.

File Management

User Management

Two-Way Audio & Video

HIPAA Compliant

Session Recording

Active Directory Integration

Remote Update/Installation

File Transfer

Remote Monitoring & Management

Audit Trail

Screen Sharing

Unattended Access

Compliance Management

Two-Factor Authentication

Diagnostic Tools

Video Support

File Sharing

Reporting & Statistics

Authentication

Chat/Messaging

Audit Management

Real Time Reporting

Monitoring

Drag & Drop

Session Transfer

Third Party Integrations

Inventory Management

IT Reporting

Performance Management

Network Analysis

Activity Dashboard

Network Monitoring

Contact ManageEngine for a personalized quote for cloud or on-premises solutions.

The solution is available in 3 editions: Free, Standard, and Professional.

HappyFox Help Desk vs ManageEngine Remote Access Plus

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons