It's a great way to streamline all the cooks needed in the kitchen at once and a way for everyone to chime in as needed.

We like that it is easy to use. It is rather simple and not overly complicated.

Great Product with easy to use interface. Easy customize your experience.

All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective.

HappyFox provides a simplistic and easily customizable help desk solution with a variety of powerful 3rd-party integrations.

Happy Fox is very user friendly and easy to set up. Out of the box it has a lot of capabilities and the reporting is fantastic.

Same comment as for HappyFox Chat, there may are too many sections and menus and it can become a bit confusing sometimes.

Automation features - auto ticket creation, time spent, canned actions, etc. Great integration options with other software.

Happy Fox gives the opportunity to use a desktop solution for tiny companies like mine. The service is excellent, fast and competent and very friendly.

Great helpdesk product with integrated knowledgebase.

It was easy to set up and i left a message. From the format, i liked the way it looked, thought it would be an easy experience, but it wasn't.

We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem.

Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions.

I can not think of one thing I disliked about the software.

Overall this has been a very useful tool for internal maintenance requests.

Also, the support staff is very helpful. We looked at a few software packages but none were as good as Happy Fox.

Outstanding Help desk software at an attractive price.

We have been using happyfox past 2 years. We love the product and the customer service is absolutely fantastic.

First ,I have to commend the Happyfox team for running a good and effective support department.

Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks. Customization is very painful, not intuitive, complex, little bugs in several functions.

I have had a great experience with HappyFox team members since I started the free trial.

HappyFox offers a great service for its price.

HappyFox offers an excellent user interface packed with features and configuration options that can help manage both internal and external help desks.

It is very versatile and easy to use. I was able to integrate this with Magento which was a huge bonus.

The most important feature about HappyFox is the support that the team provides 24/7. I am an administrator in a small company and decidedly not a programmer.

Trial solution was slow, that may have been due to the servers the trials run on but was very evident to us and caused frustration.

Sometime when you install happyfox chat website shows some javascript errors & we reported this & they are working on this issue.

The Support Team spent many hours coaching me through this process to achieve a very useful set of tools for our customers.

NordLayer has met all of our needs and I have never needed support, the product has just worked as advertised.

The UI is very nice and easy to use. Easy to setup and remove access.

This allowed us to get a VPN up and running quickly to provide secure access to our systems during the pandemic.

IPhone, Android, Linux, and Macintosh are all supported devices for this VPN, which allowed me to run the same VPN across all of my gadgets and get an excellent connection.

Straight forward user panel and very friendly support.

NordLayer allowed us to configure 50 staff easily and without any major disruption to business thanks to useful team admin interface and ease of setup/installation via the Windows and Linux client.

Really good opinion about the product. We use the VPN every day, easy use and Multiplatform.

Nothing to note, we didn't find anything so far that we don't like.

We had a unique situation where we wanted to connect some of our multimedia devices to this service (Firestick, Apple TV), but we were unable to because no app was available to connect these.

NordLayer makes it easy to implement a company VPN and secure company communications and traffic at a reasonable price. Great customer support makes it even easier.

Useful and secured VPN - used for security in a banking software environment.

I mostly like the ease of use and the pro features like having company gateways with dedicated IPs in different locations worldwide.

Great customer support that replies in a short time and answers the questions.

We made an extensive search looking for products like this. Finally this was the selected one, because it fit perfectly with our needs, and besides is really easy to use, Multiplatform and nice price.

Implement a company wide VPN easily and inexpensively, with great support.

The ease of use for both the admin configuration and the end user setup portion. Inviting new users is easy and teaching them how to connect to the VPN is quick.

Counting the time spent on a machine or in a group over a given period is problematic. Last week, it was impossible to identify whose computers had been accessed.

Sometimes, the network fails to establish connection and we need to reboot the computer to get network back - mainly after application updates.

Easy to setup, easy to deploy, easy to manage, and secured.

It’s also super easy to manage our users using this software. Very customizable, with us being able to add dedicated IPs as needed.

This VPN is available on IOS, Android, Windows, and macOS. That help me to install the same VPN with a great connection for all of my devices.

It has been good and done the job for our company. The service is extremely fast and works all around the world (which has been tested by our staff).

I love the easiness of adding new users, and adding subscriptions. Simple billing and online portal.

US Dollar

HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.


HappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers. Each ticket contains a running log of actions taken so that all team members have visibility into the edits taking place.


HappyFox offers industry standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.


HappyFox is available on a monthly subscription basis that includes support via email and phone.



LongDescription

Support Ticket Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

Customer Service Analytics

Workflow Configuration

Sentiment Analysis

Project Management

Rules-Based Workflow

Categorization/Grouping

Communication Management

Customer Database

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Customer Complaint Tracking

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Content Management

Project Time Tracking

Social Media Monitoring

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Scheduling

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Workflow Management

Email Management

Ticket Management

Recurring Issues

Alerts/Notifications

Knowledge Base Management

Decision Support

Real-Time Chat

Service Level Agreement (SLA) Management

Customizable Templates

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Contact Database

Widgets

Remote Access/Control

Feedback Management

Negative Feedback Management

Customer History

Tagging

Issue Auditing

Third-Party Integrations

Online Forums

Task Management

Live Chat

Sales Pipeline Management

Lead Management

For Insurance Industry

Mac OS

Web browser (OS agnostic)

Windows 2000

There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS & Android apps.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

HappyFox Help Desk

In Person

Live Online

Webinars

Documentation

Videos

NordLayer is a remote network access solution for modern companies, particularly suitable for SMBs searching for an effective and agile way to update legacy infrastructure and implement profound Secure Service Edge (SSE) practices. It’s easily customizable, allowing you to choose only those features that you need.

Business transition to remote or hybrid work requires enhanced identity and device management control to protect company resources from internal and external threats. With NordLayer, IT teams can administrate security measures like user authentication and verification. This means employees can use multifactor or biometric authentication when connecting to your company’s network. Single Sign-On (SSO), compatible with other major service providers on the market, is also available. 

The layered protection model is established within different yet interconnected security aspects. As a cloud-based solution that doesn’t require hardware, NordLayer deployment is quick and straightforward, adaptable to existing infrastructure, and scalable according to your company’s growth requirements.

Some of the key NordLayer features are Site-to-site VPN and Smart Remote Access. It enables remote access to the company network for distributed teams across the world. Smart Remote Access is great for file sharing, customer support, or remote troubleshooting. This feature allows other user devices and on-site hardware to be securely accessed from anywhere.

Security maintenance while working from different locations and your company headquarters is enabled with network segmentation, site-to-site, and traffic filtering for protecting access to the organization’s data and applications. NordLayer’s Business VPN, built on an extensive 30+ location server grid and combined with AES 256-bit and ChaCha20 encryption, hides user traffic and real IP addresses from the rest of the internet, minimizing the chances of unauthorized access.

The two latest NordLayer features are Device Posture Management and Cloud Firewall. The former checks if a device follows your security rules and alerts if non-compliant devices are detected. The latter lets you create granular access rules for users of a Virtual Private Gateway and filter the traffic accordingly.

NordLayer is exceptionally easy to implement, with an average deployment time below 2 minutes. Also, an intuitive Control Panel lets you and your IT team oversee ongoing security processes, detect any deviations, manage user licenses, and enable billing, all in one place. NordLayer also boasts 24/7 customer support, with an average response time of just 44 seconds.

NordLayer gives you an option to secure your network without stress. Its customizable pricing and no vendor lock-in allow your business to stay flexible at any scale.

Policy Management

Single Sign On

DNS Leak Protection

Geolocation

Activity Management

Mobile Access

Compliance Management

Two-Factor Authentication

Kill Switch

Anonymous Browsing

Reporting & Statistics

Multi-Protocol

Authentication

Secure Login

Web-Application Security

Remote Monitoring & Management

Monitoring

Anomaly/Malware Detection

Device Management

Security Auditing

Encryption

Application Security

User Management

Network Security

Access Management

File Transfer

File Management

Activity Monitoring

Screen Sharing

User Provisioning

Threat Intelligence

Multiple Authentication Methods

Third-Party Integration

Member Accounts

Status Tracking

Application Management

Remote Printing

Endpoint Management

Print Management

Application Access Control

Remote Access Management

Endpoint Protection

Data Security

Whitelisting/Blacklisting

Activity Dashboard

Monthly subscription starts at $9 user/month. Yearly subscription starts at $7 user/month.

HappyFox Help Desk vs NordLayer

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons