A lot of awesome functionality. Mass manipulation of tickets and linking tickets to together in parent-child relationships.

Feature Rich Support System for a Great Price.

Configuring the product for things such as user grouping and admin roles was easy in some regards, but could also be cumbersome navigating the areas to make these configurations.

It's very stable, customizable, and easy to use and understand. Most updated and changes are only a few clicks and they're done.

The follow up is also a welcome benefit. We reviewed more than a few products and GWI has met every expectation.

Active directory integration is a huge plus and allows the end user to open tickets with minimal input.

The good thing about it is that this is not just a one person opinion, most of the IT members likes its ease of use. Just a small Link on SharePoint or pushed to the desktops and anyone in the Org.

If you're looking for a great help desk application that integrates well into a Windows environment - then look no further.

The application is fully customizable to fit your business needs. The product consistently gets better and better with each release and the customer support is outstanding.

The minimal training we recieved was thorough. The help and online help is excellent and very well written.

Integrating with Outlook and other 3rd party tools. Overall attractive User Interface.

Customer support was very helpful though. It was easy to lose track of tickets for follow ups and think they could make a better interface for this area.

I love the new rep interface which has dashboards so that I can graphically see the numbers and kinds of help tickets out there. I love the email notifications of new tickets, updates, etc.

Fairly intuitive and easy to customize views. Good automation options for workflow notifications.

The PC scan feature is amazing, incredibly useful utility. Numerous Reporting options.

When you have hundreds of devices, sorting them is very difficult unless you have tons of time to customize.

Our company has many ticketing platforms and for our user base, this was an inexpensive and easy to implement tool.

The user-facing portal is ugly and very difficult to manage.

Moreover, they have not updated their install manual since about version 8 or so, they are now on ver 17. I have trouble with most upgrades.

I was part of the team to implement the product and found it really easy. Now that we have been working on it for 4 months I can see all of the benefits offered.

Used this in a big corporation nationally and is a great means to communicate with multiple departments and ensure everyone has the same information.

It's a simple and cost effective way to give employees a portal for expressing certain things - think of it as an internal social network.

Being able to communicate with many organizations in my company is great and useful. It is easy to use and organized.

It combines professional work with a fun side, where I can share ideas with my colleagues, as well as, any other things from my daily life that I may want to share with them.

We liked that this software gives the feeling of community and allowed us to broadcast side comments during a live stream.

Yammer is good for housing commonly asked questions & solving them in a group setting. Learning from each other is helpful.

The way it displays/sorts the feed is just confusing and unintuitive. Makes it hard to find specific posts.

This platform is almost like the social media platform we use in the workplace. It allows us to communicate better and share ideas and recognize those that do good deeds within our organization.

It is more general or light-hearted news that is shared here, such as community service activities, industry trends, inspirational words from upper management. It makes us feel connected.

Communication method is better than sending emails. User friendly interfaces.

A simple UI and easy daily usage, great to share news to teammates, the content segmented by channel and topic subscription.

There is a lack of consistency when tagging people. Names display first/last and last/first which can be annoying.

I am restricted by way of my company access. I am unable to start a new yammer blog from a remote computer outside of the company that I work for.

The ease of use and user friendliness makes it easy to use inside the organization and lets you spread the word quickly like any other social messaging sites but perfect limit ability.

The ability to stay connected to large company updates is fantastic. Its also a great tool for projects.

Interesting features and awesome idea. The user interface is not just an exactly nice one.

This application is easy to use and integrate into Microsoft products. I like how different groups can customize their topics and yammer page.

It's good to be on Yammer and check what is happening with the business and an excellent platform to network with your peers.

What i like the most about Yammer is its User interface, it is easy to navigate and we did not need any training to operate it. The best feature is that it can be integrated with Office 365 as well.

The interface is user friendly and very easy to use. It has all the best features like photo tagging.

The lack of integration with much of anything except Microsoft products. I'm not in that ecosystem so it makes no sense to use Yammer anymore.

iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite.


iSupport allows users to manage all the aspects of the help desk process including incident, change and deployment approvals from a single solution. The incident management functionality of the solution combines incoming requests from multiple sources such as phone, email, chat and discussion forums and routes them to the appropriate staff based on defined business rules.


iSupport features mySupport which allows users to share the self help material with team members. This feature also allows users to manage help desk discussion forums and live chat with end users.


iSupport features asset tracking which allows users to track all the IT assets with the help of scanning techniques and network queries. Users can schedule scans, maintain a log of historical issues and use the information for improving the quality of help desk services.



LongDescription

Support Ticket Management

Surveys & Feedback

Document Storage

Session Recording

IT Asset Management

Customer Service Analytics

Workflow Configuration

Contract/License Management

Change Management

Project Management

Customer Database

Automated Routing

Call Center Management

Problem Management

Self Service Portal

Screen Sharing

Performance Metrics

Diagnostic Tools

Multi-Channel Communication

Configuration Management

Queue Management

Social Media Integration

Workflow Management

Email Management

Ticket Management

Asset Tracking

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Availability Management

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Remote Access/Control

Appointment Management

Incident Management

Live Chat

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Chat

11-50

51-200

201-500

501-1000

1000+

iSupport

Live Online

Webinars

Documentation

US Dollar

Microsoft Viva Engage is a private cloud-based social network that enables employees to collaborate across departments, locations, content and business applications. It is suitable for businesses of all sizes. Microsoft Viva Engage is available either as a standalone product or along with Microsoft 365.


Microsoft Viva Engage enables the creation and joining of private and public groups for small-team collaboration along with instant sharing of important updates within a group. 


Microsoft Viva Engage offers a mobile application for iOS and Android devices that provides employees an opportunity to collaborate and review documents anywhere and anytime.


The system also offers a user community, known as the Yammer Community Network, which provides answers to various user queries. Microsoft Viva Engage's group navigation panel allows users to switch between projects and team groups.


Other key features of Microsoft Viva Engage are enterprise microblogging, private messaging, Microsoft 365 integration, company directory, archives conversations, high-level security and message and content tagging.

User Management

Activity/News Feed

Communication Management

Calendar Management

Collaboration Tools

Full Text Search

Data Import/Export

File Transfer

Group Management

Version Control

User Profiles

Mobile Access

Compliance Management

Discussions/Forums

Role-Based Permissions

Employee Communities

File Sharing

Activity Dashboard

Alerts/Notifications

Chat/Messaging

To-Do List

Prioritization

Tagging

Secure Data Storage

Task Progress Tracking

Archiving & Retention

Third-Party Integrations

Document Management

Private Network

Search/Filter

Feedback Management

Yammer is available with Microsoft 365

Microsoft 365 E3 - $36.00/user/month (annual commitment)
Microsoft 365 E5 - $57.00/user/month (annual commitment)
Microsoft 365 F3 - $8.00/user/month (annual commitment)

iSupport vs Microsoft Viva Engage

User Ratings & Reviews

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