I can quickly reply and sort things out for them. Another thing I like about this is that it is a polished platform, so less bugs equals less hassle.

It's easy to manipulate with tickets and all the support requests. I love the possibility of having everything well-organized and also of having it look like it's mine.

Using its help widget FAQ section most of the users queries were resolved quickly.

No apps for iOS and Android (can only work on laptop and not on the move).

I can say that it is pleasurable to work with LabiDesk.

I am sad to see that Analytics and Customer Feedback are not available to Starter plan users. Currently, no mobile apps are available yet, though.

The all in one integrated environment includes live chat and unified inboxes to better manage the tickets.

I give a huge vote of confidence to this team, not only because of Labidesk but also because of all the work they have been doing with each of their products.

I needed a good experience with the help desk system, and I got it right away with LabiDesk.

For example, automation rules are missing. I also find it a pity that the chat system and ticket system do not form one interface, but are both separate systems.

Help center customize is very easy. Mail server is available for newbie (no need SMTP set up).

Most help desks don't have Shopify integration. I find it very important.

With this product, I got less expensive help desk service and also the possibility of providing tutorials to customers and being there for them when they need help.

This is an excellent product for small businesses.

What I like best is the interface, which is clearly laid out and can be customized in terms of color. Tickets can thus be managed intuitively and efficiently by agents.

Page becomes empty when you paste (Mac OS M1 chip) reported several times no body responds. No integration with slack or other communication channels when a new message comes.

To be honest, I had to put the needed features for technical support in the same line with the budget, and I got a good experience with this product.

Built in Ticket Support system helped me organize queries and assigning the Tickets Department wise to team members was one the best part to resolve queries effectively.

A multi-channel help desk software that makes your life easier and saves you a lot of headaches when your main goal is to offer your customers quality care.

As soon as I installed the widget to my website, my cart and checkout stopped working.I lost thousands of dollars because of this corrupted software.

Labidesk  helped me save my time to answer queries of customers and website visitors using its intuitive all in one Customer Help Center.

They are constantly developing. We bought in, in advance, investing faith and are impressed with the progress.

No browser sounds, buzz, or notification comes when a new message come.

Things were getting lost or overlooked about and it had been making me insane. Zoho has a great set-up of items and this one isn't any special case.

Overall it is a good, reliable and accesible software to take control of your support team.

The software is pretty; the user interface is very attractive and impressive. It does seem well developed.

I have been using SaaS products from Zoho for more than 7 years and they keep getting better every time. I really enjoyed Zoho desk for the better overview on incoming information.

Great tool to get your customer support started.

Cost and ease of getting set up. Support personnel always helpful.

If you want to use your own domain email address, instead of some weird address that is not easy to remember then you're at a bit of a loss.

The software was difficult to navigate and ultimately setup. I found it confusing and not very intuitive or straight forward.

Fantastic, very happy with the product and the support.

I say this because I am not a developer and  I really struggle to do this.

The support channels that it provides are making my working great and also quite effective.

Overall a great product, and fantastic value for money when used as part of Zoho One.

One of the best investments for our organization.

The customer support system of this platform is responsive and gives me the solutions to all my queries in just few seconds.

We love the dashboard, user friendlyness and ease of navigation.

Great ticket management to help you get started on your business.

Inability to control what notifications you receive in the notification center, leads to excessive notifications.

I love that it has a two-way integration with ZOHO CRM.

Experienced users of ticketing software will have little trouble navigating, but new users may find the interface a bit less-than-intuitive.

It's frustrating when messages go into spam that are not spam. This caused delays responding to important clients.

Business - customer relations. We are able to amass a great wealth of product and customer feedback that we can reference in the future as needed.

Ease of use and price was a big factor, works great for my technicians.

Support from Zoho is excellent. We are Zoho One customer, so we also use other Zoho products, hence the native integration is also nice.

US Dollar

LabiDesk is all-in-one help desk software. 
- Customizable HelpCenter with Articles & FAQ for Self - Service;
- HelpWidget with automatic replies, to reduce number of incoming requests;
- Shared Email Inbox/ Ticketing System to properly and in timely manner work on the customer issues;
- Canned Responses/ Macros for your Agents;
SLA,Department and Agents Roles and Routing. 


LongDescription

Support Ticket Management

Surveys & Feedback

Access Controls/Permissions

Customer Database

Automated Routing

Data Import/Export

Email Templates

Self Service Portal

Help Desk Management

Multi-Channel Communication

Support Ticket Tracking

Client Portal

Email Management

Ticket Management

Activity Dashboard

Reporting & Statistics

Knowledge Base Management

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Interaction Tracking

Customizable Branding

Reporting/Analytics

Feedback Management

Customer History

Third-Party Integrations

Live Chat

Email/Help Desk

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

LabiDesk

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.


Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.


Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.


The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems. 



Real-Time Analytics

Cataloging/Categorization

Employee Management

Call Transfer

Case Management

Personalization

Multi-Channel Management

Text Analysis

Performance Management

Customizable Reports

Document Storage

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Workflow Configuration

SSL Security

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Management

Rules-Based Workflow

Knowledge Management

Communication Management

Call Recording

Interactive Content

Call Logging

Offline Form

Customizable Fields

Collaboration Tools

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Template Management

Customer Complaint Tracking

Call Routing

Customer Experience Management

VoIP Connection

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

On-Demand Communications

Real-Time Data

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Call Scripting

Discussions/Forums

Issue Scheduling

Issue Management

Text Editing

Queue Management

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Video Support

Event Triggered Actions

Recurring Issues

File Sharing

Alerts/Notifications

Predictive Analytics

Network Monitoring

Decision Support

Account Management

Community Management

Free - up to 3 users, forever!
Express - $7/user/month billed annually
Standard - $14/user/month billed annually
Professional - $23/user/month billed annually
Enterprise - $40/user/month billed annually

A 15-day free trial is available.

LabiDesk vs Zoho Desk

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