The active community provides a wide range of add-ons that enhance the functionality and customise it to your needs. You can also tailor the add-ons and settings for each collection of notes.

Awesome product, with some solid design decisions, actively developed.

That it's possible to sync across various devices (with an excellent mobile app) is outstanding. The extension system is very helpful to supplement features.

Search is terrible, if the search term is more than one word you can forget about it. Tables are unusable even with community plugins.

The interface is quite unpleasant and takes getting used to.

This can help you quickly identify related concepts and ensure that you have a comprehensive understanding of a topic.

As a computer science student, I've found Obsidian to be a really helpful tool for knowledge management. Its features are super versatile, so it's great for organizing all sorts of information.

It's clean, free, and awesome for dumping my mental clutter into. I'm organizing it into a creative knowledge database and work template hub.

It was a wonderful application to connect my notes, data, and reports together. It has every data organised and easy to access.

I love that it allows markdown and hosting all your notes on your own computer. It has a large number of plugins and a community willing to help each other.

And I like that I can customize the graph view to fit my specific needs. Obsidian's support for Markdown is also great.

Collaboration: While vaults can be accessed by multiple users, obsidian has no inherent support for collaboration, and therefore can be problematic in team settings.

The single most annoying aspect is the lack of proper bibliography / citations management. There is a plugin, but I don't like too much how it works.

Obsidian is phenomenal and Obsidian Sync is worth the cost.

Even being an app that works on local files, its quite easy to setup a folder on a cloud based storage like Gdrive and have all your devices sync the files  seamlessly.

Great knowledge management tool, little pricey, a lot of manual work.

I love using it, it looks clean, it's super fast, it works offline, it's super customizable and you can make it exactly what you need it to be.

PDF ANnotation: Obsidian has no good solution to annotate, only link, to specific parts of a pdf. This can be frustrating, but is a technical limitation at the current time.

Since everything lives locally, you don't have to worry about pages not loading or missing internet access.

Now I can put all the pieces into Obsidian and focus on one part at a time without worrying about losing track of the rest.

Word's cannot express my gratitude to the Obsidian app and the amazing community built around it.

This can be especially useful for computer science, where there are often complex concepts that need to be explained in a clear and concise manner.

The application is very light and easy to use, and provides easy sync across many platforms. It also has amazing vim support, which is very convenient for vim enthusiasts.

Obsidian's graph view is another cool feature. It gives me a visual representation of the relationships between notes, which helps me identify key concepts and how they're connected.

The functionalities are well explained and easy to use across the team with reduced learning time.

It's a great system, it's easy and powerful, you can learn to use it quickly, in less than 15 minutes and will you handle perfectly.

A great tool for effective customer management. It is very important for any business or brand to adequately interact with their customers and therefore be able to convey their idea.

So easy to use and complete value for your money. Improves the communication so effectively.

The connection is smart and easy, the notification are immediately and puntual, my count is free and don´t have idea for the prices.

Sometimes when the App not find an internet connection and goes offline, it is impossibile to use it unless you do a forced quit and restart the App.

Most of my complaints have been resolved by the Deskero team customizing the platform to meet our needs.

Great interface, good social integration and a very strong ticket system & knowledge base.

Finally an easy to set up and cheap service desk.

Great user/client experience, great customer service, easy to integrate, great for your clients.

I love how I can gather customer data, track outstanding tickets, and evaluate wait time.

It is easy to use and setup, the support stuff are wonderful and very helpful.

We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy.

It is easy to use, easy to setup and support is very responsive. It is a smooth integration.

So far, it works well for the cost. I'm certain with more time, we'll be used to working in this environment and be more comfortable with its features.

Excellent multi-language features. Fairly simple and robust Knowledge Base.

The only criticism really is the refreshing of data on the app and on screen - you have to manually refresh (and close down and restart the app) to get the most up to date data.

Lots of settings and options. Excellent customer support from the developers and help staff.

Easy process to onboard ticketing system for our clients.

No pressure to buy, genuine free trial that allows you to really see what the software is like, very cheap pricing and a system that allows you to do as little or as much as you want.

Also our customers have been really happy about this tools and are looking forward to use it onwards.

We like the ease of use, setup and excellent customer service.

Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers.

Friendly User Interface,Real time communication with  the customer.

Could just be how our system is configured but modifying our views/ticket notifications is often a source of pain.

It is good but it needs more work to be great in my opinion.

US Dollar

Obsidian is a cloud-based knowledge management solution that provides local folders of text files and note-publishing options to users. The tool lets executives create to-do lists, notes, ideas, journals, and more on a unified platform. 

It allows businesses to visualize and link ideas, people, books, places, and more by creating personalized notes. Obsidian comes with a canvas that helps teams research and ideate various forms of content. 





LongDescription

Commenting/Notes

Activity Tracking

Full Text Search

Reporting & Statistics

Knowledge Base Management

Obsidian offers three plans:

Personal: Free
Catalyst: $25+ one time payment
Commercial: $50 per user per year

FAQs/Forum

Self-Employed

2-10

11-50

51-200

201-500

Obsidian

Documentation

Deskero by Nabra is a cloud-based help desk management solution designed for businesses of all sizes. It offers ticketing, multi-channel support, social media and chat support and reporting functionalities within a suite. Phone, Android and Windows apps available.


Deskero features ticketing management, which allows users to group, tag and organize help desk tickets based on predefined rules. Users can also define ticket configuration rules, which allows users to create workflows for themselves and team members.


Deskero offers chat tickets, which allows users to manage support requests via chat. Users can also create separate workflows for incoming chat requests, and assign them to an agent, team or division. The product also features team chat, which allows team members to initiate chat engaging individual agents or teams.


Deskero offers subscription pricing, and is available in four different pricing plans based on the number of features offered.



Support Ticket Management

Real-Time Analytics

Surveys & Feedback

User Management

Customizable Reports

Access Controls/Permissions

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Single Sign On

Rules-Based Workflow

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Call Center Management

Template Management

Data Import/Export

Call Routing

Email Templates

Self Service Portal

Help Desk Management

Configurable Workflow

Mobile Access

Performance Metrics

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

Website Integration

Ticket Management

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Network Monitoring

Reminders

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Inbox Management

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Real-Time Reporting

Customizable Branding

Reporting/Analytics

Contact Database

Widgets

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Appointment Management

Autoresponders

Customer History

Third-Party Integrations

Live Chat

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features)
Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features)
Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)

Obsidian vs Deskero

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