Open sourced, customizable,  very easy to use and multi-user.

Difficult to install, you need a webmaster to do so, very proficient on Apache and php.

Good ticketing system if you need many options, good if you have multiple types of supporting agent that deals with different departments.

Initial installation can be difficult if you have never do this before. There are many services to be setup just to get it work.

Like a I said in the title it fitted our needs at the time, but as we improved our system we found that we had outgrown the software.

The biggest benefit is that it can be hosted internally and it is free. However, for free you can use another solution (such as FreshDesk) which is much easier to setup.

It's fairly easy to customize and is very intuitive. It has an active support forum and community supporting it.

The main disadvantage of the system might be its lack of statistical measurements. It was the main aspect I was lacking while using the OsTicket.

In terms of simplicity, OSTicket is really user-friendly and easy to use platform that perfectly realises its own purposes of being reliable ticketing system.

I love their free platform and allowing self hosting.

OsTicket is extremely versatile, and for the SMB market (or for a small dev team) it is a very powerful tool with the ability to extremely customize the tool, all with no price tag.

OsTicket, the free opensource helpdesk solution.

The software worked well when used in support for services that required SLAs. With that, it was easy to analyze how efficient our support was.

It has all the best features, is easy to set up, deploy, and maintain and is fully customizable. I needed a help desk platform that could be hosted on-site and osTicket has fit the bill perfectly.

Too difficult to install, its not abandonware but its close, even when its can be modded and have some community behind it. Again... will need a full time programmer to do so and will take some time.

OsTicket is an open-source help desk ticketing system.

Only for companies that have almost zero budget  but have a good developer in-house.

Solution that is free, lightweight, reliable, open source, and easy to setup and use. Has most of the features of the paid solutions.

The ticket system has great integration with gmail allowing tickets to be emailed of submitted via a form. The software is open source so if you are tech savvy you can just install it for free.

It does take time to get used to the interface, but once you get the hang of it, the software is set and forget style.

It's the best open source ticketing system. Claiming and reassigning tickets is very easy, as well as email notification is sent out, once a ticket is overdue.

I like that is free, the installation is easy and the software is user friendly. OsTicket is a customizable ticket system that offers some nice features like email notifications.

OsTicket is the best open source ticking system out there. Did I mention that it's free.

Being free to use and easy to implementation gives us a huge savings in our organization.

Its kept our tickets neat and clean and we get them out fast. It has a user interface that is pretty easy to navigate and my customers love it.

It has a very ease to use API to make osTicket work with external systems like call center and CRM.

Has open source version in case you have an internal development team and would like to increase functionality. Simple to use hence has manageable learning curve.

Initial configuration can be difficult if you have never done it before. There are so many things to setup just to get it working.

Once setup it is a very stable platform. All advanced ticket management features are available, including routing and templates.

Honestly, I love the color schemes. It makes it very easy to use because of bold colors.

It has a lot of integration options (e.g., create tasks from Outlook email -- which is quite nice).

Wrike allowed me to structure my tasks and to follow my progress in the projects. This allows for better time management and the effect of the work accomplished is very beneficial.

Lastly,​ if it's​ not working out for you cancel the auto-renewal​ ASAP.

What I really hated about Wrike is how user unfriendly it is.

It's by far the best platform on the market- we looked at over ten. Great for creatives; love the Adobe Creative Cloud integration.

It is a very good tool to do collaborative work, we like it because it focuses on improving communication and keeping everyone attentive and integrated into the projects.

Overall I am happy, just reduce the cost and the reporting section and we would have a winning software.

I like that wrike provide us functions and tools to work in a easy way, I like that those functions with the graphic interface works really good and I like that you can use them to upgrade your work.

Wrike has come a long way and continues to grow. The fact that they start you off with very good features for free is a testament to their commitment to their user base.

Zero cost entry into project collaboration and organisation. Wrike is more powerful than Asana here because it does more for a lot less.

I like that I am abke to track time, issue and cost spent on projects in real-time with Wrike.

The flexibility and customisation makes it a bit confusing to start with, and I also found that the initial set up we had was not optimal.

We were very happy to see Wrike had a friendly and very usable interface that non-PM focused users could interact with easily.

The fact that I have to go into a submenu to close the panel is ridiculous.

Wrike was an awesome tool and allowed me to interact with other departments in such a smart way. The features offered made communication seamless and ensured that nothing fell through the cracks.

There was SO much on Wrike that it became hard to use and intimidating.

It also makes the relevant conversations and files more difficult to track down, since they might be lost in any of these subtasks.

There are some great features and modules. I think the software is capable of being a great tool in project management.

Expensive,  They offer NO REFUNDS, NO CREDIT, NO Contract options.

I really enjoyed some of the unique features like the robust reporting and the apps/integrations. The UI was also pleasant.

Annotating repetitive tasks is the best thing that I have experienced so far. Additionally, it is easy to track progress of work with Wrike.

I've been very sad and puzzled at the disconnect from what project planning and project management is, and the lack of desire to connect or find a solution for prospective customers.

A great do it all, would be the perfect tool if it wasn't for the price and reliability of the app.

Some limited features access the other management tools and need to pay for more use.

Good for managing high level projects and milestones. Gantt charts help visualize progress and keep our teams on top of their work.

The ease of use and access remotely and that I can get reports on each campaign from one soucre. It really save tome and money.

This software is great for collaborating on tasks with other colleagues. I like that I can set deadline dates and update the task anytime I want and the changes will be tracked.

It has excellent integration with Apple operating systems, both with Mac and iPhone, which allows us to be connected at all times.

The software is good, and we like the desktop user interface. The business has improved project management overall, and it was generally easy to implement.

Compared to nearly every other project management platform I've used it's by far the one with the worst UX.

The free option is very limited. No time tracking, no option for subtasks, and very limited storage included in.

Improved visualization of the actual workload capacity of the team. Folders can be created which are dedicated to be shared only with relevant team members.

The team at Wrike was so helpful getting us up and running and were very attentive to our needs. The software is easy to use, and provides great visibility on projects.

There isn't really a feature in Wrike I'd like to highlight, I think they're all awesome.

There is no warning system that reminds you of your pending tasks, and you only see them if you go into the app.

I like the waterfall management interface of Wrike. It also has a comprehensive pricing charts and nice third party apps integrations.

The customer service was good with an employee doing an initial walkthrough.

I like the reports and timetables that we can cooperate on preparing, which are effective and accurately express the percentage of completion of the project.

Another thing I like is the easiest way that Wrike integrates with other tools or apps like google, word, and excel.

Creation of workflow/roadmaps is very user friendly. Preset/automated workflow for frequently repeated tasks is very helpful.

An amazing tool to assist the team solve difficulties and plan ahead of time.

Pleasure experience working with this software, we have modernize on how we managing our project and we can get a real-time progress tracking after using Wrike.

The ability to customize each step of the workflow is most important for us. And the fact that customer service is always available, quick and willing to help, has made all the difference.

I also appreciate how helpful the customer service is. They're personal with their customers to ensure they have what they need and are set up for success.

US Dollar

osTicket is an open source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers.


The software features a built-in customer portal that allows users to submit tickets and track the status of their requests. With the help of "auto assign," incoming tickets are then automatically routed to the most suitable departments and staff members based on the requests. Once a ticket is sent, the software also sends an automated email response to the users to keep them updated on the status of their requests.


With interactive dashboards and reporting modules to prepare customized reports, the IT department can gain complete visibility into help desk operations and make effective decisions regarding staffing levels and ticket handling procedures.



LongDescription

Workflow Configuration

Customizable Fields

Automated Routing

Self Service Portal

Ticket Management

Service Level Agreement (SLA) Management

Macros/Templated Responses

Customizable Forms

Knowledge Management

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Windows 2000

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

osTicket

Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view for resource management, custom dashboards, and real-time updates. It allows for structuring via folders, projects, and tasks as well as auto-assignment based on task statuses. 


Wrike for Marketers is a separate product with tailored templates, proofing tools and an Adobe extension. Wrike integrates with a variety of tools including SalesForce, Dropbox, Slack, and Adobe Creative Cloud and offers an open API. Wrike is suitable for marketing, operations, creative, and large to midsize IT teams.


The solution is priced per-user and is on a monthly subscription basis.



File Management

Commenting/Notes

Engagement Tracking

Deadline Management

Milestone Tracking

Bar Chart

Project Workflow

Multi-board

Employee Management

Messaging

Enterprise Risk Management

Work Order Creation

Surveys & Feedback

User Management

Status Tracking

Visual Workflow Management

Meeting Management

Financial Templates

Employee Onboarding

Release Planning

Idea Management

Subcontractor Management

Operational Risk Management

Real-time Scheduling

Permit Management

Due Date Tracking

Time Tracking

Staff Calendar

Project Templates

Ownership Tracking

Customizable Reports

Rescheduling

Document Storage

Access Controls/Permissions

Activity Tracking

Vacation/Leave Tracking

Process Change Tracking

Schedule Distribution

Data Synchronization

Session Recording

IT Asset Management

Activity/News Feed

Timer

Online Time Tracking

Templates

Charting

Progress Tracking

Task Board View

Employee Directory

Financial Analysis

Contract/License Management

Task Scheduling

Ad hoc Reporting

Financial Management

SSL Security

Real Time Editing

Change Management

Marketing Calendar

Enterprise Asset Management

Single Sign On

Group Scheduling

Calendar/Reminder System

Campaign Tracking

Job Description Management

Portfolio Management

Project Planning/Scheduling

Timesheet Management

Strategic Planning

Project Management

Task Planning

Approval Process Control

Gantt/Timeline View

Rules-Based Workflow

Projections

Product Roadmapping

Multi-Campaign

Public Dashboards

Communication Management

Brainstorming

Supports Agile

Business Plan Templates

Financial Risk Reporting

Scheduled/Automated Reports

Office Suite

Asset Sharing

Resource Management

Job Management

No-Code

Individual Development Plans

In-Game Analytics

Calendar Management

Transformation Roadmapping

Integrations Management

Goal Management

Collaboration Tools

Assignment Management

FREE: Wrike’s FREE basic plan is now available for unlimited users. 
Team: $9.80 per user/month
Business: $24.80 per user/month billed annually
Enterprise: To receive accurate pricing, contact Wrike directly.
Pinnacle: To receive accurate pricing, contact Wrike directly.

osTicket vs Wrike

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