Small learning curve. Easy to create articles. User friendly.

Not easy to copy and paste entire articles during transition to this platform. But easy to get in the groove.

Other than the amazing customer support? ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST. ScreenSteps is also loaded with useful features that can be flexibly incorporated into a team's documentation process. As my company's sole technical communicator, I run multiple ScreenSteps sites for different products. Two of these products require very different site settings (one is open to the public, the other is private and for customers only) and are developed by very different teams with very different communication styles. ScreenSteps works equally well in both situations, for both products.

Because it's so easy to create ScreenSteps articles, and because articles are written in bite-sized pieces, you can quickly end up with hundreds of pages of content that need to be maintained. When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles -- with no easy/efficient means to do so. ScreenSteps' desktop application is a little buggy and feels outdated, even if it's not. It does have a built-in screen capture tool, but the capture options are limited compared to tools like SnagIt. I wish there were an integration that would allow me to use SnagIt to capture screenshots and insert them directly into the web-based editor. I'd never bother with the desktop application again.

I really love using ScreenSteps. It makes documentations so much easier and it allows me to sit down at the computer and walk through a process while taking pictures of the task in progress.

Once set up, it works great, works fast, love it, wish I could afford it for my current company, I'd buy it in a heartbeat! Some parts are technical and difficult in initial setup, the support is good though, definitely need an IT person doing the set up.

Ease of use. I could put together complicated documentation for processes complete with screenshots, consistent numbering of steps, easy to use inserts of images, text, number bubbles. Just so you know, I'm super quick with screenshots (Windows shift + S), paste to mspaint, markup image, copy/paste to word doc. Screensteps put me on steroids and I was able to use just one program instead of three and maintain consistency throughout documentation and created documents that were clear to both end users or other IT people for the back end tasks that I had to learn for the first time on a daily basis - I had confidence that I could use my own screensteps instructions to give to others or re-read when I forgot the 20 steps it took to get adobe enterprise integrated into the active directory domain!

Pricing Could we get a $300 version with 5 contributors? I mean, I could probably sell it to a whole company based on using the software to make awesome, quick documentation and then have different departments ask me what I use and then teaching them to use screensteps. I don't even need to integrate it so much into web sites, just want to use it to make documentation that is simple, consistent, fast, concise and easy to update/modify. But getting in the door @ $2500/yr for small business doesn't work.

Nice editing and styling features

Easy to make and article appear in many locations or duplicate and edit copies

Self service features are lacking Need to use a separate ticketing system

Ability to build a robust, searchable documentation and training Knowledge Base for end users.

It's ease of use and it's robust search function. If you needed to create a website on your own that required an in depth search function, it would costs you potentially tens of thousands of dollars. For a very reasonable subscription price you get that function in your ScreenSteps site. PERFECT for documentation management.

There is practically nothing i don't like about the product. It's the best product of its kind in the industry.

Overall we've been users of Screensteps for several years. It's a good product with very good support. Pricing is high for what it does, however it does make documentation pretty easy. I imagine someday a lower priced competitor will come about and if they offer us an easy ability to import our screensteps docs we would switch.

Easy to make support documentation, user manuals, etc.

Pricing and it would be nice if each step could support multiple screenshots, sometimes visualizing a step requires a few screenshots...rather than creating multiple steps.

I'm able to do my job more effectively each day thanks to ScreenSteps. It has been an extremely useful platform for our internal and client-facing knowledge base.

I like that ScreenSteps always seems to be adapting and improving. The system upgrades reassure me that the folks at ScreenSteps are consistently bettering the product.

As far as I can tell, there seems to be very little rhyme or reason to the way search results in the platform are displayed. If the search algorithm were made more clear, my company would find it extremely useful.

Simple, great output. Quick to update and easy to manage.

Takes some of the technical aspects out of being able to deliver nice looking online material. Simple for end user experience. Took awhile to get really familiar with new version and it's 'quirks'. Now that I am used to it - all works very well for me. I am also impressed at how responsive my numerous support queries have been resolved by the team (thanks again BTW).

More built in customisation would be nice. Locking of content is great but useless for me unless there is an ability to also allow PDF's to be downloaded which hold up the permissions, i.e.: only PDF download the content 'available' to the logged in user.

I can now create training materials that make sense to my users in a variety of formats: explicit articles OR interactive articles with steps. I mostly use the software for creating the training materials, and I have noticed less data cleaning needs and happier users.

Everytime I use ScreenSteps I am amazed by how easy is to create explicit training materials in a beautiful format , and how easy is for the users to access the information they need.

I can't point a thing I don't like. We use to have issues with the ScreenSteps Chrome extension, but not anymore.

The integrated screenshot, markup and text editor make the documentation process so simple. I can choose to simply walk through a process and take screenshots for adding text a later time or I can document each step while I am in the middle of the process and things are fresh on my mind. Others can edit what I start or I can continue what they have begun.

The hardest thing is to get other people in the organization to think about using it for their documentation purposes. People want to hurry up and get something done and they do what they are comfortable with.

Lot's easier to manage our HelpCenter content.

The way it integrates with Zendesk is very good. The API connection is fast and stable. The ScreenSteps editor is very useful for adding (and managing) screenshots to your content. We've chosen ScreenSteps for their screenshot and Zendesk sync capabilities .

For users who do not use it frequently, the interface is quite complex. The pricing is too heavy if you use it only to manage Zendesk content.

It solved our problem in providing up to date and detailed documentation for our customers, on our very complex and ever changing software.

Its easy to use, intuitive, fast to update and shows our customers step by step how to do the things they want to do.

Occasionally it has bugs. The support is great in this case, I've never reported an issue with no response, and often the solution has appeared the next day.

More effective knowledge base articles in a lot less time!

ScreenSteps makes it so quick and easy to make (and update) highly effective knowledge base articles.

Would love to see SEO fields applied to their Zendesk integration (ScreenSteps tags > Zendesk Labels).

I help my clients learn what they have to learn, re-learn what they've forgotten, and see new things from time to time.

I find it just simple to use...which means that I WILL use it. I love the way I can jump through a complex process, just grabbing screenshots and then come back to annotate everything. This makes documentation a breeze for me.

I used the desktop version before I moved to the online version, and I really miss the desktop because I had just gotten used to it. I liked the way I could get stuff done in far-flung countries where the internet is spotty at best, and non-existent at worst.

Easy to use to make updates to help articles and organizing all your content. Very easy for our clients to search for help articles on their user interface.

Not easy to edit your design and it can take some users a little longer than I would like to get the hang of using the program. Once learned though it is a very helpful product.