Good but could be great. The functionality should be there, its has all of the tools.

It really allowed us to seamlessly take care of our guests and be able to track progress in realtime, plus track history. I highly recommend this product for any maintenance department.

An Exceptional Operating System that helps enhance the guest experience and maximizes staff productivity. Best system on the market.

Easy to Navigate and Small learning curve for Responders and Agents. Lots and lots of builtin charts.

The interface is slow and laggy sometimes when you switch between different screens and it makes the program crash or the app if you are using the mobile version.

The multi functional uses of the program. It communicates with our POS system great and we use it for multiple departments.

This software is very user friendly and easy to install and operate. I would highly recommend this product.

Simple technology and easy for every user no matter what their skill level. Excellent tool for any hotel of any size.

I like the layout and the overall functionality. It's a pretty easy system to learn.

Being able to track productivity of team members while supporting them thru the information that the system provides.

Having to chance passwords every 90 days is a problem.

It's easy to navigate, enter information, find past information and my favorite the Guest Recovery portion.

The system lags at times which makes the orders not accurate on timing.

I thought it was very organized, easy to use, and kept great records of every guest's stay for guest recovery.

I don’t like the fact you cannot view closed request made after it has been followed up & archived.

Once you set up Business Rules for your property all the pieces move in the right direction creating confidence that your operation is built to succeed and deliver excellent guest service.

As you can tell, we are very pleased with the decision to upgrade and look forward to a long and prosperous relationship.

Nothing is complicated, and support is always on hand if needed. The information given to Motels on this program is great.

Sometimes crash, Group booking and multiply room booking are hard for new receptionists. Company invoicing could not be reversed.

Software has the ability to grow and build on API integration which is great.

Before using GuestPoint, we were using an older DOS based software. We moved to GuestPoint a few years ago because we wanted an easier system to use, that also integrated web booking functionality.

GuestPoint is perfectly suited for medium to small properties. It provides a fully functional cost effective solution for your property management requirements.

It crashes when I go to put in group reservations. This is very frustrating.

Two items in particular that are of great value to us is the Revenue Maximizer, which allows a business to automatically increase rates on all platforms when certain occupancy thresholds are achieved.

We are a 29 room Beachfront Inn which also has an award winning steak house onsite.

I did I great deal of research and demos before I chose Guest Point and I am glad I did.

Make sure you dont want a PMS that has a channel manager already built into it.

Effective support, and easy to use product, but a bit outdated and lacking flexibility.

The support offered by GuestPoint is quick. Casa Nostra Motel Mackay.

Great Customer service, perfect set up for our Inn.

I have yet to discover a negative that has not been addressed by Centium and their GuestPoint Staff.

We truly appreciate the access to support as needed but, also their willingness to implement suggestions regarding the system. Simple to use, very good training and easy to navigate.

GuestPoints comfort and ease to Audit/Control Statistics/Rates and Inventory on and off property is wonderful. The customer support/setup and training is OUTSTANDING.

I like how easy it is to use. I like working with siteminder and they work with them.

It's super simple and easy to use and by far the most affordable software out there for new time hotels. Would definitely recommend.

If you post your revenue when it is received, there are a lot of problems. Our motel has the customer pay in full at check-in and this system is not made for this.

Missing elements to make life simpler. Email does not work well.

The online version of GuestPoint is slow no matter how new the PC is, especially when your opening a group reservation. Errors often appear when moving too quickly from screen to screen.

Has many good features that other PMS don't have.

The Dash Board function is excellent, this helps us manage our business. Automated email function.

The transition was seamless, and our rep was wonderful in training us and helping to get everything working just right. We are a larger than normal B&B, having 18 rooms.

Easy to set up Accounts. The customer information retention is good.

This enables us to base decisions on data rather than gut feeling. The support we have received from GP has been nothing short of excellent and we very pleased with all the help they have provided.

Probably the worst software I have ever worked with for a small property.

Euro

HotSOS is a cloud-based hotel property management solution that provides businesses in the hospitality industry, tools and functionalities that help them to manage business operations which include handling guest incidents, scheduling preventative maintenance and more.


HotSOS includes a guest call assistant that offers staff an overview of the guest's information such as stay history and guest preferences and an order console, which allows staff to create and update service orders and helps front desk staff to recognize guests' preferences and stay histories.


HotSOS includes a multi-lingual interactive voice response (IVR) system that integrates with a hotel's phone system, automates reports on customer trends and enables real-time integration with several third-party property management systems. HotSOS Mobile gives users real-time information on mobile devices and compiles a list of service orders, which are then prioritized based on customizable parameters such as occupancy stay history or VIP status.


Support is offered via phone and though an online helpdesk.



LongDescription

HotSOS

Australian Dollar

GuestPoint, developed by Centium Software, is a hotel management solution with reservation management functionality for small to mid-sized hotels. The system offers an Internet booking engine and reservation tape charts.

ShortDescription

GuestPoint is an accommodation management platform that enables users to manage properties and bookings, from initial reservation to check-out. GuestPoint is suitable for hotels, motels, bed and breakfasts, guest houses and other smaller properties. It offers a hybrid deployment model for Windows devices.


Designed primarily for small and midsize property owners, GuestPoint helps property managers oversee their front desk operations, online bookings, financials, maintenance and more. GuestPoint’s reservation interface offers drag-and-drop functionality, and the software also provides modules for accounting, housekeeping, guest relationship management, task lists and more.


The calendar-style layout provides detail about current and future bookings. The online booking page is mobile responsive and integrates with social media sites, which helps users to manage their business’ website and other online presences.


Pricing is per month. Support is offered over the phone and via email.



HotSOS vs GuestPoint

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons