HotSOS

RATING:

4.6

(22)

About HotSOS

HotSOS is a cloud-based hotel property management solution that provides businesses in the hospitality industry, tools and functionalities that help them to manage business operations which include handling guest incidents, scheduling preventative maintenance and more. HotSOS includes a guest call assistant that offers staff an overview of the guest's information such as stay history and guest preferences and an order console, which allows staff to create and update service orders and helps front desk staff to recognize guests' preferences and stay histories. HotSOS includes a multi-lingual interactive voice response (IVR) system that integrates with a hotel's phone system, automates reports on customer trends and enables real-time integration with several thi...

HotSOS Pricing

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HotSOS Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for HotSOS

1 - 5 of 22 Reviews

Cortney

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

One and done

PROS

What I liked the most about the system was the ease that you could submit a ticket for your maintenance crew to work on. It was simple enough to put the ticket in, then radio them on the walky talky to communicate.

CONS

Every system has its issues but the issues came from the employees sometimes not seeing the ticket that needed to be resolved.

Kurt

2-10 employees

Used more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed September 2018

Grew into the DNA of our operations

When configured well and with a bit of time, I have noticed that at various places I have deployed HotSOS, entire operational changes are made around the functionality of this application because of how efficient works. Going manual is always heavily frowned upon afterwards. I highly recommend having your team dedicate time to attending the trainings and not skimping on training time - this will go a long way to maximizing the adoption and use of the solution

PROS

Easy to Navigate and Small learning curve for Responders and Agents Lots and lots of builtin charts supports bar-code scanning of locations and equipment Easy Collaboration and monitoring for teams of all sizes When configured well, reduces time to resolution by automatically finding the right person for the job who is available Multilingual (by user)

CONS

Reports don't open or format well on Android Devices Setup is not for the faint of heart and must be done accurately Administration takes some learning, especially managing teams and how they receive work-orders Requires great WiFi service - roaming in and out of WiFi coverage may cause app to logout or require user to close and reopen app to continue working

Dave

Hospitality, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

FUNCTIONALITY

3

Reviewed January 2021

Falling Behind

We are able to track the completion of work orders and automatically-assigned preventative maintenance.

PROS

The ability to create steps to accomplish a task like room inspection ensure the task was competed properly.

CONS

This software hasn't received updates and redesigns of its competitors resulting in an experience which feels outdated.

Mark

Hospitality, 10,000+ employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

Good but could be great

As my title says. Good but could be great. The functionality should be there, its has all of the tools

PROS

Being able to track productivity of team members while supporting them thru the information that the system provides.

CONS

The only thing that i'd really like to see added would be an inventory program that would allow for the tracking of items used in the maintenance side.

Reason for choosing HotSOS

Ease of end user

Eric

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2017

An Exceptional Operating System that helps enhance the guest experience and maximizes staff productivity. Best system on the market

the product is bit costly in comparison to other systems, granted it the best on the market, however it becomes a concerns for owners of small independent properties.

PROS

Once you set up Business Rules for your property all the pieces move in the right direction creating confidence that your operation is built to succeed and deliver excellent guest service. It's easy to navigate, enter information, find past information and my favorite the Guest Recovery portion.