About HotSOS

HotSOS is a cloud-based hotel property management solution that provides businesses in the hospitality industry, tools and functionalities that help them to manage business operations which include handling guest incidents, scheduling preventative maintenance and more.

HotSOS includes a guest call assistant that offers staff an overview of the guest's information such as stay history and guest preferences and an order console, which allows staff to create and update service orders and helps front desk staff to recognize guests' preferences and stay histories.

HotSOS includes a multi-lingual interactive voice response (IVR) system that integrates with a hotel's phone system, automates reports on customer trends and enables...


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Supported Operating System(s):

20 Reviews of HotSOS

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(4)

4

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

September 2018

Kurt from Canvas Company - Event Management and Consulting

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Functionality

5.0

September 2018

Grew into the DNA of our operations

When configured well and with a bit of time, I have noticed that at various places I have deployed HotSOS, entire operational changes are made around the functionality of this application because of how efficient works. Going manual is always heavily frowned upon afterwards. I highly recommend having your team dedicate time to attending the trainings and not skimping on training time - this will go a long way to maximizing the adoption and use of the solution

Pros

Easy to Navigate and Small learning curve for Responders and Agents Lots and lots of builtin charts supports bar-code scanning of locations and equipment Easy Collaboration and monitoring for teams of all sizes When configured well, reduces time to resolution by automatically finding the right person for the job who is available Multilingual (by user)

Cons

Reports don't open or format well on Android Devices Setup is not for the faint of heart and must be done accurately Administration takes some learning, especially managing teams and how they receive work-orders Requires great WiFi service - roaming in and out of WiFi coverage may cause app to logout or require user to close and reopen app to continue working

March 2020

Mark from Choctaw Nation

Company Size: 10,000+ employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Good but could be great

As my title says. Good but could be great. The functionality should be there, its has all of the tools

Pros

Being able to track productivity of team members while supporting them thru the information that the system provides.

Cons

The only thing that i'd really like to see added would be an inventory program that would allow for the tracking of items used in the maintenance side.

Reasons for Choosing HotSOS

Ease of end user

May 2021

Daisy from Hilton

Company Size: 10,000+ employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

May 2021

Don’t get lost in the communication!

Overall, it is a great experience using HotSOS to ensure there is no miscommunication.

Pros

I love the organization of the program and ease of use. It’s very easy to communicate in a bigger hotel throughout different departments.

Cons

I don’t like the fact you cannot view closed request made after it has been followed up & archived.

January 2021

Dave from Aimbridge Hospitality

Company Size: 10,000+ employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Functionality

3.0

January 2021

Falling Behind

We are able to track the completion of work orders and automatically-assigned preventative maintenance.

Pros

The ability to create steps to accomplish a task like room inspection ensure the task was competed properly.

Cons

This software hasn't received updates and redesigns of its competitors resulting in an experience which feels outdated.

August 2017

Arthur from MGM Resorts International

Company Size: 10,000+ employees

Industry: Gambling & Casinos

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Functionality

3.0

August 2017

An essential software for all hotel operations managers yet features are very compounded and not user friendly.

Pros

Requests are instantly sent to Engineering and they are notified immediately based on level of urgency. HotSOS allows us to put a specific area on where the problem/request is. And it is a convenient and an essential program that allows us to immediately notify the Engineering department what the problem is, how urgent it is, and where specifically it is at.

Cons

The program is not user-friendly at all. You really have to see where you are going in order to get to what you want to do and what you request to happen. Lots of features that are waiting to be explored but would require a significant amount of time to play and discover around. Can load very slowly.