# Amadeus HotSOS Software Reviews, Demo & Pricing - 2026 > Review of Amadeus HotSOS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/hotel-management/hotsos-profile --- [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / Amadeus HotSOS Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hotel-management/hotsos-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hotel-management/hotsos-profile/alternatives/) # Amadeus HotSOS 2026: Benefits, Features & Pricing Wondering if Amadeus HotSOS is right for your organization? Our Maintenance Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Amadeus HotSOS 4.6 [(22)](https://www.softwareadvice.com/hotel-management/hotsos-profile/reviews/) Pricing Pricing available upon request ### About Amadeus HotSOS HotSOS is a cloud-based hotel property management solution that provides businesses in the hospitality industry, tools and functionalities that help them to manage business operations which include handling guest incidents, scheduling preventative maintenance and more. HotSOS includes a guest call assistant that offers staff an overview of the guest's information such as stay history and guest preferences and an order console, which allows staff to create and update service orders and helps front desk staff to recognize guests' preferences and stay histories. HotSOS includes a multi-lingual interactive voice response (IVR) system that integrates with a hotel's phone system, automates reports on customer trends and enables real-time integration with several third-party property management systems. HotSOS Mobile gives users real-time information on mobile devices and compiles a list of service orders, which are then prioritized based on customizable parameters such as occupancy stay history or VIP status. Support is offered via phone and though an online helpdesk. Wondering if Amadeus HotSOS is right for your organization? Our Maintenance Management Software selection experts can help you in 15 minutes or less. ## Amadeus HotSOS User Interface ## Popular Amadeus HotSOS Alternatives Main Product Amadeus HotSOS 4.6 [(22)](https://www.softwareadvice.com/hotel-management/hotsos-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.46Value for money - 4.54Customer support - 4.45Functionality Pricing Available upon request Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5256)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Synchroteam](https://www.softwareadvice.com/scheduling/synchroteam-profile/) 4.4 [(95)](https://www.softwareadvice.com/scheduling/synchroteam-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.34Value for money - 4.27Customer support - 4.15Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Odoo](https://www.softwareadvice.com/crm/odoo-profile/) 4.2 [(1310)](https://www.softwareadvice.com/crm/odoo-profile/reviews/) Ratings Breakdown - 4.04Ease of use - 4.09Value for money - 3.87Customer support - 4.17Functionality Pricing Starting at $31.10 per month Get Price Alternative Product [Nlyte DCIM](https://www.softwareadvice.com/cmms/nlyte-dcim-profile/) 4.3 [(23)](https://www.softwareadvice.com/cmms/nlyte-dcim-profile/reviews/) Ratings Breakdown - 3.91Ease of use - 4.05Value for money - 4.37Customer support - 4.22Functionality Pricing Starting at $20.00 per year Get Price Alternative Product [QT9 QMS](https://www.softwareadvice.com/manufacturing/qt9-profile/) 4.8 [(121)](https://www.softwareadvice.com/manufacturing/qt9-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.74Value for money - 4.74Customer support - 4.57Functionality Pricing Available upon request Get Price ## Amadeus HotSOS Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Amadeus HotSOS Features - Popular features found in Maintenance Management Billing & Invoicing Calendar Management Document Management Inspection Management Inventory Management Scheduling Service History Technician Management Third-Party Integrations Vendor Management - More features of Amadeus HotSOS Asset Tracking Equipment Maintenance Preventive Maintenance Work Order Management ## Amadeus HotSOS User Reviews Overall Rating 4.6 Ratings Breakdown 5 73% 4 18% 3 5% 2 5% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.5 Customer support 4.5 Functionality 4.5 CC Cortney C. Verified reviewer Hospitality 51-200 employees Used daily for less than 2 years Review source Reviewed May 2024 One and done 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I liked the most about the system was the ease that you could submit a ticket for your maintenance crew to work on. It was simple enough to put the ticket in, then radio them on the walky talky to communicate. Cons: Every system has its issues but the issues came from the employees sometimes not seeing the ticket that needed to be resolved. Read More KC Kurt C. 2-10 employees Used other for more than 2 years Review source Reviewed September 2018 Grew into the DNA of our operations 5 When configured well and with a bit of time, I have noticed that at various places I have deployed HotSOS, entire operational changes are made around the functionality of this application because of how efficient works. Going manual is always heavily frowned upon afterwards. I highly recommend having your team dedicate time to attending the trainings and not skimping on training time - this will go a long way to maximizing the adoption and use of the solution Ratings Breakdown 4 Ease of use 5 Functionality Pros: Easy to Navigate and Small learning curve for Responders and Agents Lots and lots of builtin charts supports bar-code scanning of locations and equipment Easy Collaboration and monitoring for teams of all sizes When configured well, reduces time to resolution by automatically finding the right person for the job who is available Multilingual (by user) Cons: Reports don't open or format well on Android Devices Setup is not for the faint of heart and must be done accurately Administration takes some learning, especially managing teams and how they receive work-orders Requires great WiFi service - roaming in and out of WiFi coverage may cause app to logout or require user to close and reopen app to continue working Read More DG Dave G. Verified reviewer Hospitality 10000+ employees Used daily for more than 2 years Review source Reviewed January 2021 Falling Behind 2 We are able to track the completion of work orders and automatically-assigned preventative maintenance. Ratings Breakdown 2 Ease of use 2 Value for money 3 Functionality Pros: The ability to create steps to accomplish a task like room inspection ensure the task was competed properly. Cons: This software hasn't received updates and redesigns of its competitors resulting in an experience which feels outdated. Read More AT Arthur T. Gambling & Casinos 10000+ employees Used daily for more than 2 years Review source Reviewed August 2017 An essential software for all hotel operations managers yet features are very compounded and not user friendly. 4 Ratings Breakdown 2 Ease of use 3 Functionality Pros: Requests are instantly sent to Engineering and they are notified immediately based on level of urgency. HotSOS allows us to put a specific area on where the problem/request is. And it is a convenient and an essential program that allows us to immediately notify the Engineering department what the problem is, how urgent it is, and where specifically it is at. Cons: The program is not user-friendly at all. You really have to see where you are going in order to get to what you want to do and what you request to happen. Lots of features that are waiting to be explored but would require a significant amount of time to play and discover around. Can load very slowly. Read More MD Mark D. Verified reviewer Hospitality 10000+ employees Used daily for less than 2 years Review source Reviewed March 2020 Good but could be great 4 As my title says. Good but could be great. The functionality should be there, its has all of the tools Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Being able to track productivity of team members while supporting them thru the information that the system provides. Cons: The only thing that i'd really like to see added would be an inventory program that would allow for the tracking of items used in the maintenance side. Reasons for choosing Amadeus HotSOS Ease of end user Read More SD Subhankar D. Verified reviewer Hospitality 501-1000 employees Used daily for more than 2 years Review source Reviewed September 2022 Hotsos makes your team more productive 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Integrates smoothly with opera. Chat functionality is great. Report and custom report options are fantastic. Cons: Sometimes the interfaces breakdown between Opera and Hotsos. Read More EF Eric F. Hospitality 51-200 employees Used daily for more than 2 years Review source Reviewed August 2017 An Exceptional Operating System that helps enhance the guest experience and maximizes staff productivity. Best system on the market 5 the product is bit costly in comparison to other systems, granted it the best on the market, however it becomes a concerns for owners of small independent properties. Ratings Breakdown 5 Ease of use 5 Functionality Pros: Once you set up Business Rules for your property all the pieces move in the right direction creating confidence that your operation is built to succeed and deliver excellent guest service. It's easy to navigate, enter information, find past information and my favorite the Guest Recovery portion. Read More BC Blair C. Hospitality 51-200 employees Used daily for more than 2 years Review source Reviewed November 2017 HotSOS recommended for all hotels! 5 Ratings Breakdown 3 Ease of use 5 Customer support 5 Functionality Pros: Working in a hotel, this service makes is easy for front desk, housekeeping, and maintenance staff be on top of things for the guests sake. Putting a work order in, for example, as delivering more pillows or towels without having to make a phone call. I really like that you can defer a work order as well. Cons: It takes time and training for someone to get used to all the features of HotSOS. There are so many symbols. Read More NM Nick M. Gambling & Casinos 10000+ employees Used daily for more than 2 years Review source Reviewed August 2017 User friendly and straight-forward 5 Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: The great thing about having opera is being able to track and monitor actual issues and hold the team up to the same standards to track and monitor completion time and order. Cons: The interface is slow and laggy sometimes when you switch between different screens and it makes the program crash or the app if you are using the mobile version. Read More HB Hersielyn B. Hospitality 51-200 employees Used daily for more than 2 years Review source Reviewed December 2017 Makes communication easier 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Hotsos makes communication easier for the departments at the hotel. It is very organized and easy to find what you need to input. Cons: The system lags at times which makes the orders not accurate on timing. I like how there are little pictures as status on the orders however it doesn't have an icon bar that show what they mean. Read More Showing 1 - 10 of 22 Reviews [See All Reviews](https://www.softwareadvice.com/hotel-management/hotsos-profile/reviews/) ## Other Top Recommended Maintenance Management Software [MaintainX](https://www.softwareadvice.com/cmms/maintainx-profile/) **4.8** (1039) Recently recommended **190** times [Click Maint CMMS](https://www.softwareadvice.com/cafm/click-maint-cmms-profile/) **4.8** (122) Recently recommended **112** times [Fiix](https://www.softwareadvice.com/cmms/fiix-profile/) **4.5** (628) Recently recommended **106** times [Coast](https://www.softwareadvice.com/product/246342-Coast/) **4.7** (101) Recently recommended **92** times Stuck Between Options? 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