When configured well and with a bit of time, I have noticed that at various places I have deployed HotSOS, entire operational changes are made around the functionality of this application because of how efficient works. Going manual is always heavily frowned upon afterwards. I highly recommend having your team dedicate time to attending the trainings and not skimping on training time - this will go a long way to maximizing the adoption and use of the solution

Easy to Navigate and Small learning curve for Responders and Agents Lots and lots of builtin charts supports bar-code scanning of locations and equipment Easy Collaboration and monitoring for teams of all sizes When configured well, reduces time to resolution by automatically finding the right person for the job who is available Multilingual (by user)

Reports don't open or format well on Android Devices Setup is not for the faint of heart and must be done accurately Administration takes some learning, especially managing teams and how they receive work-orders Requires great WiFi service - roaming in and out of WiFi coverage may cause app to logout or require user to close and reopen app to continue working

As my title says. Good but could be great. The functionality should be there, its has all of the tools

Being able to track productivity of team members while supporting them thru the information that the system provides.

The only thing that i'd really like to see added would be an inventory program that would allow for the tracking of items used in the maintenance side.

We are able to track the completion of work orders and automatically-assigned preventative maintenance.

The ability to create steps to accomplish a task like room inspection ensure the task was competed properly.

This software hasn't received updates and redesigns of its competitors resulting in an experience which feels outdated.

the product is bit costly in comparison to other systems, granted it the best on the market, however it becomes a concerns for owners of small independent properties.

Once you set up Business Rules for your property all the pieces move in the right direction creating confidence that your operation is built to succeed and deliver excellent guest service. It's easy to navigate, enter information, find past information and my favorite the Guest Recovery portion.

Working in a hotel, this service makes is easy for front desk, housekeeping, and maintenance staff be on top of things for the guests sake. Putting a work order in, for example, as delivering more pillows or towels without having to make a phone call. I really like that you can defer a work order as well.

It takes time and training for someone to get used to all the features of HotSOS. There are so many symbols.