Ascentis vs Crewhu

RATING:

4.2

(55)

Ascentis has 55 reviews and a rating of 4.18 / 5 stars vs Crewhu which has 98 reviews and a rating of 4.86 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (55)
4.9 (98)
Ease-of-Use
4 / 5
5 / 5
Value for Money
4 / 5
5 / 5
Customer Support
4 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
June 21, 2023
January 29, 2024
Pros/Cons
  • Pros

  • The Ascentis payroll and HR systems offer a lot of functionality and value for the money. Their customer service is very good.
  • All of your employee self-service options, from paycheck and W4 integration to benefits selection are integrated into one self-service solution.
  • Cons

  • Lack of training classes - it's all online videos.
  • The customer service for Ascentis is absolutely non-existent. It was so terrible that I had to send an email to the CEO and other members of the C-Suite to get my issues addressed.
Read all user reviews
  • Pros

  • It's very easy to use and our clients have the opportunity to rate our support. As a recipient, I get excited when I see that I've received an Excellent CrewHu email.
  • It's a great feature that really rewards the engineer for the feedback they receive.
  • Cons

  • We just hate to see sad face reviews, so we treat even mistakes as actionable items.
  • Few times I encountered where users get an error when submitting a survey or the survey has expired even if it's still less than 24 hours.
Read all user reviews
Pricing Range
$
$
$
$
$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2018

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos